You advertise walkins but never available. At 11a I was asked to wait until 3pm. Nfw. Waste of…read moretime.

Amber went above & beyond with client care‼ A black car backed up into my car 3x & DIDN'T leave a…read morenote! I wuz parked right in front of the store. Thankfully she took the license plate down & wrote me a note. I appreciate u & the team.

Great selection and service. I was looking for something obscure and was pleasantly surprised by…read morehow helpful the staff was. This was something we experienced throughout downtown Victoria and it really enhanced our visit.

$63 for $35 pedicure everywhere else. Nice pleasant staff. Reluctant to give me red nail paint,…read morewas not not on samples offered to me. Climb up stairs, climb up to bench, and put feet in dish pan which the nail technician carries over to a sink 10 feet away. Even the most charming of staff cannot have me rate this out dated spa, double over priced pedicure a return pedicure.

Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Awful place - they took a reservation then claimed they couldn't find it and then told me they were…read morecharging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO.

I had a great experience there the first time I went for a pedicure, but after my last visit I…read morewon't be returning. The nail polish was poorly applied, no top coat, my friend and I were left a bit abandoned after 1 coat of polish was applied. I don't need special treatment, but I felt like an inconvenience. very disappointing.

They opened at 10. I was booked for 11, and they were already running 15 minutes late. There was no…read morecommunication during that whole time as I sat at the front door waiting. The pedicurist finally came and set me up. She was quiet and didn't communicate -- she just moved my feet around. As another client walked out behind her (rather loudly), she even rolled her eyes. I went for the manicure (a different esthetician), and as we started, there were 2 employees who apparently had nothing to do, so they gossiped and cut their own nails at the manicure table where the clients were. Then halfway through my manicure, they asked me to move to a different station because they had 3 people who wanted to sit in 3 adjacent seats. I thought maybe these 3 were walk-in clients, but no -- they were booked in. Strange that the employees couldn't plan ahead so that I didn't have to move half-way through my service. I didn't stay to let my nails dry completely (some drying drops would have been helpful) because the place was cold and uncomfortable. The manicurist seemed very nice but she didn't speak English, so we couldn't communicate. The place also didn't seem very clean. The manicure table was either dirty or very stained, and the bins containing the tools didn't look like they were ever washed. Only the kind manicurist saved this from being a one-star review.

Lovely spa in the heart of things. I had a mani, pedi and tan for a photo shoot and all went great…read more Nita offered a wonderful service. Some lovely things to shop there and the owner was on-site to offer info on products and the curated collection of beauty and accessories items for sale in the lobby. Easy online booking. Parking garages surround making it an easy trip for visitors who may not know the area well. Pro-Woman/All-Bodies vibe.

Incredible experience, talented staff and service ‍As a mature Woman I never felt better than with…read moretheir Care

I've been going to gillian for a few years and so sad to see she left the lower mainland. Her rf…read moreskin tightening kept me from looking my true age. Ty gillian. Will miss your professional treatments and prices that cant be matched anywhere. Truly worth a trip to vancouver island to continue my treatments.

I love Purple Mango! Have been going to Gillian for 7 years. Her facials are pure decadence and…read moreher skin tightening really works!

Great Service! Talented Artists!…read more Wonderful Prices! My friends and I all had a wonderful time, and everyone was super friendly, they gave us tea or coffee for free and I even got an arm massage!

I got nail extensions and requested a fairly complicated (in my opinion) nail art design, and they…read morecame out absolutely amazing. The staff were all helpful and kind and the decor is so cute. I booked online for 11 (right at opening) and briefly had to wait, but the service was efficient overall.

I have found Jade to be professional and through. The results I am very pleased with and amount I…read moreneeded to be done reducing with each visit. The appointment system works my IPhone and I get automatic reminders. I have used various salons to deal with body and facial hair this is my favorite with the best success

Result? Fine. Road the getting there? Pathetic! I have three words of advice for this location of…read moreJade Electrolysis - Communication, professionalism and integrity. Look them up and take them to heart as they are completely lacking currently. It is not appropriate to have clients disrobe with the electrologist in the room...the male electrologist. It is standard, professional practice to provide some takeaway literature about the procedure, expected results and directions on aftercare. Completely lacking here. Follow up questions or concerns should be responded to by the service provider....not the call centre on the mainland. There is no way to contact this office directly...other than showing up and taking the chance that someone is there...which I did twice to no avail. It is 2014. I should be able to call or email this office but that is not the case. Everything is handled through Langley. When I called to ask if the extensive bruising I experienced was normal (this was my first electrolysis treatment...and my last) they asked no questions...just said it was normal to experience mild bruising. This is not mild. If you are considering electrolysis, read lots...and then go somewhere other than Jade in Victoria.

I had a hydra facial done 10 days ago and my skin is glowing! The results were instant and my skin…read moreonly got better with time! The knowledge that they have regarding skin care is phenomenal! They recommend their Eminence skin care line and set me up with a daily routine. My skin feels so good!! This is not my first experience with skin care treatments and products and it has far exceeded my expectations! I look forward to watching the owner Liz's Facial Friday's on Facebook at 6pm It has taught me allot about hyperpigmentation, hormonal imbalances, dry and dull skin. I highly recommend Heaven Spa on the rock for all your skin care needs and I can't wait to come back for my derma roller facial and laser treatments!!

This is my favourite spa for all things pampering. Reasonable prices, always welcoming and very…read morecovid safe.