Best Nails Salon!!!! I went to this nails salon as I was…read morevisiting Victoria. I am originally from States but have lived in multiple countries before. I usually get nails done on special occasions and this one was literally my favorite nails salon visit ever. The staff here is family and they have amazing service. They offered me noodles and tea which was a great additional aspect of the service. Coming to the work, there manicure and pedicure is so perfect that they follow all the steps accurately and the customer is left with amazing look. I wish they had a salon in the US too. I would definitely get my manicure and pedicure done from them again on my next visit to Victoria. It's literally the best Nail Salon!!!

Destroyed my cuticles during my manicure and the salon was very dirty. My nails were cut very…read moreuneven despite attempts to get them to fix. The person doing my nails was clearly not experiences as they cut my cuticles multiple times. Would not recommend going here at all, overall disappointing.

I've been to Frilly Lilly twice now, and I am never going back to my old place - it's freakin'…read moreawesome here! I see Jackie for waxing (underarms and bikini) and she is by far the best I've ever experienced. I had a traumatic waxing experience years ago (think skin ripped off, blood, scabbing for weeks...nasty), but I've started looking a bit sasquaatchy so I've decided to give it another go. Jackie makes you feel totally comfortable even when your bum 'oley is exposed, which is not an easy feat. Cannot say enough good things about this place and Jackie...highly highly recommend!

Great selection and service. I was looking for something obscure and was pleasantly surprised by…read morehow helpful the staff was. This was something we experienced throughout downtown Victoria and it really enhanced our visit.

Great Service! Talented Artists!…read more Wonderful Prices! My friends and I all had a wonderful time, and everyone was super friendly, they gave us tea or coffee for free and I even got an arm massage!

I got nail extensions and requested a fairly complicated (in my opinion) nail art design, and they…read morecame out absolutely amazing. The staff were all helpful and kind and the decor is so cute. I booked online for 11 (right at opening) and briefly had to wait, but the service was efficient overall.

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

I am so pleased to give Emerald Day Spa an excellent rating. I have been a client there for the…read morepast 6 years and I cannot speak highly enough of the service provided. My aesthetician, Paulo, is charming company who is a perfectionist when it comes to skin care. The atmosphere is relaxing, friendly, and casual; the location at Cedar Hill and Hillside is conveniently located ....not downtown, but 5 minutes from my North Jubilee home. I would not consider going anywhere else! Keep up the excellent service; Emerald Day Spa is A real gem!

This is the best spa in Victoria to get a pedicure . . . …read more I've been going here since it opened, but not exclusively, though I must say this is one of the top spas in Victoria for services and care, and the best in pedicures. I like the nice touches such as real candles, tea and citrus water, loaner reading glasses in the waiting area, plush memory foam pedicure massage tables that you just sink into, and high quality personal care options and toiletries in the change room. The Transformation Pedicure ($65) is the best in Victoria because they do them while you are lying down so that you can rest or even nap while your feet are being transformed. Another reason is because of the professional, attentive care from the estheticians, all trained at The Aveda Institute. Aveda-trained professionals stick to meticulous sequencing and procedures every time and you will notice it at any spa, even in their stress-relieving foot massages. For $15 add on the paraffin wax treatment to the pedicure, and you will also get a relaxing hand and arm massage while your feet take in the heat and benefits of the paraffin. Last year I enjoyed the Escape spa package for over three hours of bliss as a birthday splurge ($285 - hydrotherapy, massage, exfoliation, facial, mani and pedi). My daughter has enjoyed their massage, pedi and manicure services as well, and I've enjoyed their couples massage with my partner. Note, there are male and female estheticians, so if you have a preference you can advise when you make an appointment. The only change I can suggest currently is that the main door now has a loud piezo alarm tone when opened that I could hear all the way to the back room.

Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Talk about bang for your buck…read more This sweet little salon offers exceptional services with a wide range of options that will leave you wanting it all. Their competitive pricing makes having it "all" a little more affordable. From manicures to microblading, there is so much talent and dedication in the services here. My favourite part? The sweet little doggies that greet you at the door and try to follow you on your way out.

Jen and Jesse are such warm people who put a tremendous amount of time, effort and care into their…read moreclients experience. I have been a customer for several years and have felt so welcome in their salon. I wouldnt hesitate to recommend their services. Thank you so much!!

Sapna always does a great job!! She is super easy to be…read morearound with her calm presence.. she goes out of her way to book you in asap and accommodate. Very cute shop, great location, and always parking.

I have gone there twice. She says you go to the chair, and that's basically it. The first time, she…read morewasn't very friendly, and the skin around my eyebrows was cut from the threading. I waited about three weeks for it to heal. At first, I thought maybe it happened because it was my first time having my eyebrows threaded, or perhaps my skin was too thin or sensitive. She told me that I needed to get more collagen to tighten my skin and said that she could do this. I already take collagen and do a lot to take care of my skin and keep it healthy. When I went back a second time, the same thing happened--the skin around my eyebrows was cut again. Another thing I don't like is that she doesn't let you look at the work she has done with a mirror. I would like to be able to see my eyebrows afterward in case I want to ask for any adjustments or additional work. Instead, she finishes and simply says, "You're done." I find the whole experience to be very rushed and not very friendly or polite.

My daughter and I had pedicures. Neither of us enjoyed the services - our two technicians worked as…read morethough they had no confidence. Mine didn't cut my nails and filed them super softly. It was very strange - as if she was afraid to touch my feet. I ended up having to cut and file my nails the next day. She commented several times she only works there one day a week and perhaps that should have been my first clue! She worked as if she'd never done a pedicure before. My daughter said her service was similar. There was a regular customer in at the same time with the owner. Both were friendly but soooo loud. It was odd for a day spa for it to be so noisy. Again the experience was kind of strange. We wouldn't go back. There was no malice or pain involved (thankfully), but the quality of the work was really low. And it was far more expensive than the place we usually go (the pedicure was $65 to start with plus a tip which I felt compelled to give). Both of them were very lovely people, but the pedicures were of poor quality. We don't recommend the services here.

Very good. I'm a returning customer. Ruby Butterfield is a…read morevery talented nail technician. Excellent place to get nails & pedicures.