I worked with Madi Amaral at the San Jose Ethan Allen store. I was replacing a couch, love seat, ottoman, and rug. This was a major purchase for me, so I wanted good quality products and helpful support in making my choices. I got both. :) First, when making a major purchase, it was invaluable to be able to go to the store and see the furniture items, rug options, and fabric choices. Online shopping is not a substitute for seeing these things in person. The San Jose store is large and has much on display, so I could be confident in the choices I made. They also allow you to check out fabric and rug swatches, so you can see how they look in your room. Madi knows the products and fabrics well. For example, she pointed out that one of the fabrics I was considering has little "pills" built into it. She said that some people like it and others do not. I did not, so thank goodness she pointed it out! Second, Madi has a good eye, but she always defaulted to the furniture being for my home and needing to be to my taste. Madi explained variations across items (such as seat depths available with different couches). She helped select fabric options and was clear about pros and cons of various fabrics. Madi was patient as I took swatches home and returned them over the course of several days. I did not feel pressured; instead, I felt supported in making a good decision about furniture I will (hopefully) have for years. Third, Ethan Allen quality remains high. I had my last Ethan Allen couch for 20 years! When my new furniture was delivered, I carefully inspected it. Not only was there not a stitch out of place, the fabricators had carefully cut patterned fabric so that it was the same across multiple cushions and the pattern lined up from the top of the cushion to the sides. Fourth, the delivery team worked with me and was very helpful. My furniture arrived fairly quickly, but I was out of town when the delivery team would be in my area. My schedule was tricky, so the team worked with me to get my furniture delivered on a day they would be in another nearby area, so I didn't have to wait several more weeks. Ethan Allen manufactures quality furniture that lasts, with the upholstered furniture and some rugs being customizable. Madi was wonderful to work with and has excellent taste. She looks at furniture all the time, so she has ideas I would never have considered, but absolutely looks great. The Ethan Allen experience requires a brick and mortar location and I highly recommend the Madi and the San Jose location. read more

We left the store feeling so offended and insulted and belittled. An employee told us that we needed to alter our outfits before returning to the store. Our clothes were modest and appropriate, and being told to change was extremely unprofessional. read more

Wow, I tried to purchase a side table on sale for $498 (originally $585), and they wanted to charge a white glove service fee of $150. I called the closest store to have it delivered to the store for pick up, but they refused to do this and added they would still have to charge for the white glove service fee. Aside from this, I only ran across this one item when receiving a random, (sadly) unsolicited catalog in the mail. When I looked up their website, my first impression was "dated" - it felt like images taken from my parents' home, who are now in their 90s. -- Now, I realize why I have not heard much of them. I failed to look up their reviews online before finding this side table and going through the shock of mandatory white glove service for a no-assembly required piece. Won't engage them again. read more

Kamran was extremely helpful. Such a pleasure to work with. We were able to get our exact needs.

Design Consultant Pia helped us find the perfect living room chair! We were looking for the longest time. We appreciate her design/color sense and her patience. Her product knowledge was extremely valuable. We will be back for more and we will definitely ask for Pia's help again. We love Ethan Allen! read more

I have always love Ethan Allen, the sales team was great, but the problem came when I was told that I would receive my furniture in November well November arrived I received a call from the warehouse stating the part of the furniture was ready (ottoman) and the rest of it would be delivered by 23 November. I called to find out what was happening and why hadn't I been informed as to what was going on, now it supposed to arrive in December Really unprofessional now if I choose to cancel, I will lose 2000.00 plus dollars, but I don't see where they will credit me or cancel and refund because of their failure to produce the furniture in a timely manner and failure to notify me of the long delay. I have been waiting since September now thanksgiving and Christmas are here but no furniture. Well, I will never shop Ethan Allen again and I will pass this information on to my friends. V. Reeves read more

Couch cushions are terrible. Won't lay correctly. We bought several pieces of furniture at one time and all had a defect. Warranties that we purchased only covered one item. I gave up filling out a multitude of paperwork only to be told I did something wrong. Yes, what I did wrong was trusting Ethan Allen. See photo. read more

Ethan Allen - Interior Design Near Me - San Jose, California

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My Ethan Allen sofa is a total disaster. Every little thing leaves a stain that is not removable from this cotton/linen look sofa. Seat backs cannot be removed even though there are zippers due to tufted backs. It isn't level. Seats slant towards the front. The worst part is that all the legs are falling off and customer service states that they cannot be replaced. They have a very unusual design that embeds them into the frame. I will never buy furniture from this snobby store again. read more

Ethan Allen - Leg falling off that is not replaceable or repairable. - Interior Design Near Me - San Jose, California

I am an interior Designer and have referred the Prospect Rd. Ethan Allen store to a few of my clients, specifically to Pia Gayatinea. She has been wonderful to work with, very attentive to details and happy to help my clients with all their needs. I would highly recommend Pia to anyone that needs to refurnish their homes. read more

Late last year, we shopped at Ethan Allen and worked with Freida to furnish almost the whole house. Great experience, all the way around! Freida worked with us closely to understand our needs and taste and guided us in picking the right pieces. Freida's innate sense of design and professionalism pair very well with what we expect from a high-end quality furniture brand. We'd highly recommend Ethan Allen and of course ask for Freida, she's the best!! read more

Worst customer service ever,would love to give a lower review than 1 star. Product quality has really gone down the drain and Ethan Allaen doesn't stand behind the quality of their stuff.Considering the price tag on their items it's absolutely pathetic! The leather sofas that I purchased have very poor quality, went in to lodge a complaint but was met with extremely unhelpful staff members,who claim that there is nothing that can be done.Was told to then send an email to one of the representative and the email has gone unanswered to date. read more

We worked with Dayna at the Ethan Allen, Prospect Road, San Jose store. She is a wonderful designer with an extensive knowledge of interiors, fabrics, trends etc. She understood our needs, helped us choose items and customise them per our requirements. After the order was placed, she continued to update us on the estimated furniture arrival at the local Ethan Allen warehouse. I have already recommended Dayna to my friends due to her professionalism, expertise, excellent communication and support throughout the sales, delivery etc process. Looking forward to working with Dayna again in the future. read more

Dayna is amazing she is a wonderful designer and has a lot of patience. I did purchase a few items from her and love everything I bought. The console is gorgeous that she recommended for my home. I hope to purchase more fabulous pieces in the future from Dayna. Thank you Dayna and Ethan Allen. read more

Bought some custom furniture lately during their sale in June. Loved the designer Connie who was wonderful, knowledgeable and very patient with me. I appreciate EA's good quality and classic furnishings which always translate to classy and timeless to me! Definitely recommend EA for furnishing needs! read more

One star is for the designers that try so hard... (or it would be a negative #)even without support. Unfortunately, the designers have no control if there is an issue... This is the worst Ethan Allen store. I have given them Lots of business... the last sofa delivered was a mess. It showed up with flat back cushions & throw pillows that hav what's sticky spots. The sofa looks 5 years old. No customer service. It was denied straight out of the gate and not one rep came to look at it. No calls were returned from customer service. Numerous attempts and nothing. They absolutely do not care. I worked there years ago and have tried to continue to support the designers there... unfortunately the owners and management office- including customer service do not support or back up their staff... Ethan Allen has great products. I highly recommend going to a different store. This is NOT a corporate store. Go to a corporate store for more professional service. read more

If I could give 0 star, I would. Worst customer service ever. All those reviews with one star are telling the truth. I did not know about this brand, but my husband had a good image so we gave it a try. IT WAS A MISTAKE. It has been almost a year since we made an order. Still there is ongoing case to take care of defective piece from our order. read more

Frieda is AWESOME. Went in and was able to have everything picked out in less than 2 hours. She came to my house first to see the space and I knew exactly what I was looking for as I already have beautiful stuff from EA. Was working with a high end designer who was super super slow. Got frustrated and decided to go get everything at EA. We are 2nd gen shoppers here on both sides of our families plus our first Bennet in brown is still going strong after 19 years and two boys. We LOVE our new stuff - looks great in our new home and EA's quality is second to none. Install also was high end and Ryan ans his team were careful and particular. I will always buy furniture here bc it lasts forever and is timeless. Don't go to those disposable furniture places! The staff helping us were the best and it didn't take months like it was before with a solo designer. Very grateful to still have EA in the area. Definitely recommend anyone shopping for furniture to go here bc of the quality and look. read more

*Update 12/10/11* *Like some other reviewers we received the wrong order. The furniture took almost 7 full months to arrive. It is not worth the wait. I also can't believe after 7 months that they gave us the least expensive version of what we ordered. I went in today to speak with the manager and the receptionist told me to come back on Monday. Didn't even offer to take a message but I said I wanted to leave one. After my long disappointing experience with this location and the other reviews I am not optimistic but we shall see. It seems like a huge hassle to wait another 7 months to get the correct item so hopefully this store is merely slow and not intentionally shady and will refund us the difference. Sherry the woman who was our salesperson "is no longer with the store" as of 5 months ago. * LOL. I should have read these reviews first before we ordered. DO NOT BUY DURING ETHAN ALLEN SALES! Again - THE DELIVERY OF ALL OF JANUARY'S SALES WERE DELAYED. There was only 1 upholstered item we ordered and it was done in the standard in-stock fabric shown on the floor room model, so the excuse I was given by an Ethan Allen employee that 'it might have been delayed depending on if they have the fabric in stock' doesn't make sense. Ethan Allen, either this location or in general seems very confused and unorganized. They are supposed to call you to keep you updated on status but I had to call repeatedly. I updated my contact phone number with them twice - once with a salesperson and once via voice mail. But they kept using the old number. I wasn't able to reach the original salesperon (Sherry) but spoke to 2 different sales people to check the status. Sherry must have gotten a note to call back but when she did she left a message saying there was 'no customer by that name' so she couldn't find the order. LOL. Finally got it cleared up after I called the delivery number a second time. There is a message on their answering machine "It will take us a while to get back to you" HAHAHA. I'm not kidding. I'm also not sure why they aren't able to update my phone number to the correct one after I tell them multiple times. Ethan Allen furniture is alright but is it worth the cost and the wait? I have ordered similar style and quality furniture for less from Crate and Barrel and got it in the 2 weeks that were estimated. I agree with the other reviewer who says Ethan Allen is a good point to start for inspiration but otherwise not worth the price. For the price at Ethan Allen you should at least get decent customer service. I was handling this order for my parents who have also bought furniture from Thomasville without the issues that Ethan Allen has. Even Crate and Barrel and CB2 has always been very helpful, timely, and responsive. I would not shop at Ethan Allen, this location or elsewhere. Overpriced, very poor customer service, confusing, and not worth the wait. read more

Honestly, I haven't gotten much furniture from Ethan Allen lately. But all my furniture from them is still in great condition. We have had these furnitures for over 20 years. They are very very sturdy and very very classy. My king size bed has been moved taken apart and reinstalled over 3 times as we moved from house to hOuse. They don't squeak. They still fasten well. All the wood furniture paint is still like new. We still have couple sofas ottoman coffee tables night stand and several chests. My next house I want more Ethan Allen furnitures. They make every house home. read more

Very nice furniture but not very attentive sales people. They also encourage impulse buy with step pricing. I believe quality is not as good as crate and barrel because warranty is not as long. Unless you find something you really love, I recommend look around a little more before settling at Ethan Ellen. Roger read more

Ethan Allen is definitely a good quality furniture company, but it was such a bummer that there weren't that many modern-contemporary furniture to see at the store. Majority of the furnitures in the showrooms were contemporary-traditional style, but they do have more for you to see through their catalogs and website. I can't recall the designer staff's name who helped us. But she was delightful and easy to talk to. After asking us what we're looking for, she took us to all the furnitures that she believed were suitable for our taste. Unfortunately there wasn't one that caught our attention, but we did sit down and browsed through the catalogs together. What's super great about Ethan Allen is their free design service. As long as you know how much you will be spending at Ethan Allen, and how costly it may get... Their designer will help you find just the right pieces for your living space. They will come to the site to make measurements and guide you to how to place your furnitures. read more

I am reading all these negative comment & I can't believe it. I guess everyone have their experience. The quality of the furniture is superb there is no furniture store has this & the price is pretty compatible to other furniture store if you catch their sale but when it comes to service it beats the other stores by far. We were assigned a designer (Dawn) that came to our house measured everything helped us with the arrangement & fabric selection. She is delightful & by looking at my house she totally got what I was looking for. The delivery was actually sooner than the estimated time & they wore on time. Love love my furniture. Thank u Dawn for everything read more

A quality service from a business would not be reflected from a simple easy transaction. The real service often would be shown in case there are matters need to be resolved and the way how the business cares to resolve it. In my case, this business demonstrates absolutely the lowest grade customer service capability. In my case, the designer designed a wrong piece for my living room. We agreed to have 5 piece furniture living room design. 1 sofa, 1 coffee table, 1 side table, 2 different chairs and the designer designed the fabrics and the furniture style according to my liking (light yellow fabric, country french white furniture). One of the chair designer picked is totally different color, different style and the designer insisted it is going to be beautiful. But it turns out it is not. The chair is wrong color (does not blend with the rest of furniture), wrong style (only piece in modern while other 4 look country french), wrong height (the floor sample being sat for 2 years, it is much lower than the new piece, EA shoppers, be aware!) The store tried to resolve the issue by asking me to BUY more stuff to fix the design (throw in more pillows with better color tune on the chair and add a carpet to tie in the color). This is ridiculous and totally unacceptable. Otherwise they will charge me 30% restocking fee as they think it is not their fault to sell me a chair which does not fit my height. They think it is ok for me to sit in a chair which I can't touch the ground for 2 or more years to get the chair lower. They think it is ok for me to risk my health sitting in a unfitted chair. The store manager was very rude when talking with me. read more

I visited Ethan Allan one Sunday and met Behnaz Ebadat. I was looking for a firm bed. I shopped at other places to see other than Ethan Allan. Then I just decided to go with the brand that I'm familiar with. I reached out to Behnaz and she took care of my order right away. It was quite quick and painless. I like it when things work out that way. I would recommend her as she is very sweet and gets things done right away. read more

Just purchased a couch from here with my mom over the weekend. She already came in previously and knew what she was going to get. The ladies were overall informative and knowledgeable of their stuff. It was a pretty fast process since my mom already did the shopping prior to this visit. I forgot the name of the lady who helped us but she was an Iranian lady who grew up in Germany.. lol that's all I remember about her. She was great and even stayed after the store closed to process our order. 3 stars because IMO, the couch looks okay, but $$$$$$$$$$$$$$ LOL read more

I came here based on vague memories from my childhood, browsing and picking out furniture for my room with my mom and grandma. My experience was a little strange at first, much like Julia Roberts in Pretty Woman but less intense. When I said I was looking at beds, the girl at the front scoffed at me and asked if I had an appointment. I'm sorry but it was news to me that I needed an appointment to buy furniture. I'm a consumer and its a recession, buzz off. I get it, I came in looking pretty scrubby and she probably didn't think I was capable of purchasing their fine furniture, but that was a "big mistake. Huge." Anyway, front desk girl aside Freida helped me pick out and order a custom bed frame on the spot. With her diligence and magic my bed arrived 6 weeks earlier than I expect and that worked out pretty perfect with my moving schedule. The bed was delivered and constructed (by the delivery men) in less than 20 minutes and they did a great job respecting my home. Now that my bed has arrived I can attest to the quality of the product. I definitely plan on purchasing more goodies from this establishment. Bravo, Frieda! read more

I just bought 3 chairs from this store. I worked with Freda. I highly recommend this store and Freda. She was patient, professional, honest and knowledgeable. I first bought Ethan Allen furniture 15 years ago. Even after 15 years and high use, the furniture is sturdy and part of my hone. I encourage everyone who wants high quality furniture to visit this store and ask for Freda. I certainly will go back for more pieces. read more

I bought a rich mahogany dinning set from Ethan Allen for $7000 few years ago. I thought I should buy a good quality and a brand name so last me few years. This set has been fading every year and becoming yellower since then. My other furniture in the same room have not change colors and stayed the same finish and color. I would never buy any furniture from them, it is not worth the price read more

I see other people gave "the worse customer service" rating to this location and I can't agree more. Today I went to the store with my daughter and my husband. After waiting for 30 min, two people walked in and the sales person (Dana) let them in because they were there yesterday. She didn't even bother to apologize or say something. I will NOT shop at this location and will go to San Mateo. I hope the district manager reads these comments, although I am planning to find the district manager to let him/her know. Someone needs to do something with customer service they provide to people at this location. Racist read more

I have to say I was pleasantly surprised and impressed by the professionalism, knowledge and approachability of Pia Gayatinea, Design Consultant. I had purchased Ethan Allen furniture over 32 years ago and was so impressed with it's style and durability that I drove in to their showroom 60 miles from home. I was greeted as I walked in and introduced to Pia. She was friendly and invited me to talk about what I had in mind. She also reviewed my photos of my family room, color schemes and general feel of our room. In going through fabrics and usage, she helped me choose the perfect color that would incorporate my current color scheme but also pull in my other furniture, wall color, rocked fireplace and area rug colors! I can't wait to receive my furniture. Thank you Pia for making this a great experience and giving me your expert opinion and including my vision! read more

Worst customer service ever!!!!!! Do not purchase at this store, they were quick to take my order and my money but they do not take my calls about the status of my order. Not only that, I was told to call corporate and corporate told me to call back the SJ store; in summary, I've been given the round around. My husband and I are repeat customers, we have not complains about our designer Polin (who is no longer at the store) but the administrative handling and follow up of the orders. Worst experience ever!!!!! Even the receptionist got edgy when I tried reach a live person and not a voicemail. Please, stay away form this store. read more

We have been looking for lamps for almost as long as I can remember. We bought lamps and returned them from high-end lighting and furniture stores and lower-end retailers. No matter what we selected they never looked right. Two weeks ago we stopped at Ethan Allen and, not surprising, we had the same experience. Then a miracle happened. We met Maggie Allen (no, she is not a relative to Ethan Allen) one of Etha Allen's design consultants. Maggie not only made suggestions but later in the week she brought the lamps to our house so we could see how they looked in place in three different rooms. We now have six new lamps that we love. Maggie is not afraid to give her opinion as she explains why she is making a suggestion and a great asset to Ethan Allen. read more

Nothing but great things to say about Ethan Allen & Frieda! I met Frieda last May and she got an idea of what I liked as we walked around the showroom. She came to my house to measure. I ordered and received my furniture a week earlier than expected. I had one issue with a stool but it was remedied quickly. I ordered 4 stools, 3 couches, 3 ottomans, 3 tables, 1 rug and a custom cushion for a window seating area. I'm getting ready to start my bedroom so I need to call Freida again! read more

I just received my couch and two chairs and they are absolutely gorgeous! Pia is the design consultant I worked with and she is amazing. She helped me pick out great fabrics that go so well with my wall colors and drove all the way out to my house to do so. Pia is so fun to work with and I will be going back to have her help me with other rooms in my house. She truly goes above and beyond! read more

Nasrin was a tremendous help when we were furnishing our house. She was able to understand what type of style we liked and picked out everything just right. We were still in the construction phase and she was able to visualize what we needed. I would highly recommend going to Nasrin for your design & furniture needs. read more

Their customer service is really slow. As others mentioned, the entire process is in pain. You must wait and wait for four months or even longer. No follow up calls regarding delivery, even delays occur couple of times. I should have read the reviews before I ordered from this store. If you still like Ethan Allen stuff, order online then you can check the order status online at least. read more

This was the best furniture shopping experience I have ever had. We worked with Freida and never before has a consultant built such a great rapport with anyone. She is a classy lady who genuinely wants to match you with the quality furnishings you deserve. Five stars without a single thought! read more

Ethan Allen - Interior Design Near Me - San Jose, California

I visited the store at end of June and was not in a hurry to order anything, I asked the sales to see if there's any discount going on in early July. She said no and convinced me to order ASAP. One week after placing the order and before any piece delivered, I found a good discount going on, so I called the store to ask for price match or return. I talked to the store manager and he just claim that the store policy does not allow and quickly HANG OVER MY PHONE. To be honest, it's the first time I come across such situation, there's NO RESPECT for customer. I give one star for the delivery service, otherwise would like to rate 0 for this store. read more

Never again. The sofa we purchased was poorly constructed and the store is not the least bit responsive. The back cushions are overstuffed to the point of being uncomfortable. I was told to "break them in". The covers won't stay in place on the seat cushions and are impossible to put back in place. The side pillows keep discharging sharp-pointed feathers and I was told this was "normal". The corporate office says this store is independently operated. The store managers won't even return calls. I will never buy from them again. read more

Ethan Allen should hired an honest company instead of I.D.S. Who take advantage of their contractors. This company who contracts for Ethan Allen as their delivery service exploits their contractors , and overall are truly dishonest. read more