We bought a mattress and box spring here in February. I didn't write a review until now because of…read morereasons I'll get into later. Mike, the store manager, was super helpful and friendly when it came to helping us pick out a mattress that fit our budget and needs. We were thinking about returning it for a while because it wasn't quite as comfortable as we expected it to be but eventually decided not to because it was almost paid off and an egg carton topper helps enough. Mike was super helpful when we were thinking about exchanging and even kept the window open for us longer than usual. We're super satisfied with our experience when it comes to Mattress Firm. The reason I didn't write the review until now is because the financing company they work with that doesn't require credit, Progressive Leasing, has been extremely problematic. While Mattress Firm doesn't own Progressive Leasing and they can't control what they do, Mattress Firm does work with them regularly and has a contract with them so I felt like it was important to include. Progressive Leasing has been difficult to work with from the start. We wanted to set up higher payments so we could pay off our account early and initially, they didn't understand what we meant and we had to argue with them about it for a while before it was fixed. We found out about 10 weeks ago, that they were still taking money out of our account after we paid our contract off early. They took roughly $200 from us before we noticed; we weren't looking for that transaction because we were told our contract was paid off. They did refund the money but it took 10 weeks to go through and they're difficult to get a hold of because they close super early even though they're in our time zone. Edit to add: After I posted this review, the refund disappeared from our account, where it had been pending. Unfortunately, we are probably going to have to escalate matters. Again, I understand that Progressive Leasing is not owned or managed by Mattress Firm but they do business together. I highly urge people not to use them.

Great service and education on memory matress. Great price and next day delivery…read more Great selection and layout in the store. Color coded by firmness. Very clean and organized.

We've purchased two mattresses this year from America's Mattress at this location. Both times we…read morefelt no pressure to buy as we tried out all the beds and felt like the sales staff was honest and knowledgeable. They were very friendly and just downright nice. They were kind to our kids. There was a small mix up with a delivery but they fixed it as fast as they could, apologized over and over, and made up for it with bonus pillow. I would recommend shopping here to anyone I know.

I can't believe I'm the first to review this business! Put simply, I had an incredible service…read moreexperience and could not have been happier with the results of my project. I asked them to take a super wonky motorcycle seat from a cruiser and turn it into a cafe style seat. With the shape of the original pan this was a taller order than one might think, but they absolutely knocked it out of the park with just a couple examples of the style I was looking for. It could not have turned out any better than it did. Quality work and killer style. The seat was also built and returned in a matter of days. I would go in there with any sort of upholstery project.

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.

Great job! Navajo rug looks brand new. owner stated he would work in it and let us know when to…read morepick up and it was in a timely manner!! Owner was Very personable and professional! I'll definitely go back - affordable!!

I got a 12 year old area rug given to me by a family member, I took it to Imperial and had them…read moreclean it, it looks like brand new. Great job. Definitely will recommend them.

I just upgrading my cubicles at my office in Fort Collins and I was having troubles finding a good…read morecubicle supplier in town. I went on Google and found Just Office furniture. Their staff was incredibly friendly and helped me out immensely ! I ended up getting a great deal on some used cubicles and also have them install them at my office. It looked like they also sell a lot of other office furniture needs for offices from the looks of their showroom, but I was just mainly interested in cubicles.

Bought from them several times. Always professional enjoyable experience. They run an estate sale…read morecompany so they can't control what they get to sell. If an item is not in working order I've seen them exchange it or refund it.

I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

Horrible scheduling. Dysfunctional system. They don't call you back. I had set aside a day for a…read moreinstall. Had to call to confirm since they didn't as they said the would. Was told l would get a call back that day and then they didnt. They don't seem to care about your time. Asked for a refund as again today told they can't help me with the scheduling Now l can't even get the refund and need to get a call back which they don't call you. Incompetent and stressful being a customer. So wouldn't use especially if you need an install as it just doesn't happen with them. Had used them before and took 3 times to get the dishwasher installed as first two times the dishwashers were damaged. Tried again with a microwave but after this will not use as wanting to also get a friddge and new washer/dryer. When being a customer is this stressful its just not worth repeat business.