I would highly recommend not going to this place if you want treatment that works and doesn't burn you. Nella is a very defensive and aggressive person. When I informed her, she blamed me for moving. Additionally, when I went a few times, the room smelled of drugs. When I informed Nella, she said that she didn't smell anything. Very disappointed with the service and customer service. I am now going to another place in Lincoln Park, it is more professional and even better price. read more

Best thing I ever did for my confidence was laser hair removal. It's actually one of the only appointments I look forward to attending. If you're thinking about it and maybe on the fence, 100000% go for it. Nel, Dena and the team are phenomenal and the appointments itself are super quick. read more

I have been going to Eternal Youth Spa for a little over a year now and I have been getting very good service. I was very happy with their services until I was just burnt recently. I was very transparent with what I was going through and that's when their lack of communication and professionalism started. The owner of the youth spa sent me this message: Hi Robert. This is Nella. Owner at Eternal Youth. I do not send private or company information over the phone/email due to various reasons, including fraud. If you have an attorney, I'm happy to work with them. I've been in business for 17 years and never had a lawsuit. I have a reputable business and always work with people. That said, we never heard back from you to help you with your skin. This happened in the midst of summer when clients have to be the most careful with skin care after laser. As mentioned during your consult and in the waiver you signed, hyperpigmentation is a possible side effect, especially in the summer. What I don't understand is why it took the owner so damn long to reply to me one. Two HOW in providing someone a copy of your companies insurance FRAUD... like is she stupid? Did she just start being a business owner yesterday? Like wtf... 2 the incompetence of your technician is the reason now you are now about to be SUED! Being a business owner her lack of communication is digging her a even deeper whole. So I hope by me suing her this will help her learn her lesson on how to effectively communicate with her clients. But anyway she makes all of her clients sign a waiver stating that hyperpigmentation is a possibility. Again I sent this lady pictures and clearly my face is burnt. Like hyperpigmentation is....... Yeah never mind she seen the pictures. I will not recommend this company ever again to anyone. I am really pissed because I am being played like a kid, like a fool like I don't know business. But I guess we will settle this in court. I will update you guys everytime I get a new illiterate response. Sorry for anyone that has to experience their negligence! read more

They rushed me to my appointment & I hated that .... Than go cancel when I was 15min away the customer service has really changed since George left read more

I would highly advise that you pay attention to all of the negative reviews and avoid this place, unless you enjoy gaslighting, being given a bunch of reasons for why something isn't their fault and that you might have PCOS, enjoy being told that they have been open for 19+ years over and over the first second after you complain, and want a lack of accountability. They will keep trying to remind you that they're giving you a full body package "deal", but they neglect to inform you that they will only have you booked ONLY for a half hour slot for your entire face and body. They claim that with the large head/tool they can cover all these areas in under half an hour. I only really had hair reduction in 2-3 body parts, so the $2700 I paid here over the course of a year for six full body sessions is either the same price or more than it would have been if I would have paid separately for those body parts elsewhere (for instance, at SEV, where they have full body price for the exact same price for six session bundle as it cost me here for six at EYS). I feel that they turned up the setting on those areas only, but the settings utilized were not optimal for other parts of my body or my face where maybe the hairs are finer. It seemed to work for course hair only. I have not had any reduction in areas that didn't have course hair to begin with. They will probably respond that I have pcos and recommend to talk to an endocrine dr (just wait for their response). I would not recommend this place for the lack of customer service. Yes, they'll respond to you, but it will always start with 1) we have been the top laser hair removal place for 19+ years, 2) you cannot sue because you signed a waiver (which any court would say is unconscionable and you should not let that discourage you from trying to file if that's what you really want to do), and 3) that you are harassing them. The owner called me on the day of my last session with them when I was still home, out of no where, and started arguing at me and making sure I will be on time and proceeded to continue going off. 1-Yes, due to traffic I did not arrive on time only twice because I would have arrived 5-15 mins late and turned away after driving for over 20 miles one way, and 2-I already informed them at the prior session that I would be downtown anyway that day and that I would be on time. They ended up burning my brazillian area on that session, but I was quiet and only contacted them afterwards to ask for the records/settings so that I could continue my sessions elsewhere. They refused to provide it. I let them know later on that they did burn me and sent a photo too. My underarms turned dark with permanent hyperpigmentation after one of the sessions with them, which has not gone away after almost a year and I haven't continued my treatment in that area because of how dark it's gotten. It will take me a lot of time and money to try to correct it, if its even possible. I saw another reviewer on here where EYS responded that they will work with their attorney, so when I contacted them about contacting their attorney before I let them know of the burn, rather than be put on hold to speak to the owner, I hung up because I didn't want to deal with them directly. But they called me and harassed me and argued with me, hung up on me TWICE and then they called back after the first call. I never wanted to talk to them! They got mad at me when I sent the photo of the burn of the vaginal area and said why I sent it when they said on the phone that they wanted to see photos. They get so mad and deny having done anything even though it was timestamped three days after the session. As you know, burns are not immediately apparent. I was very kind to them and did not want to leave a review, but they think they can get away with telling people there's a waiver so that they can't sue, but do not let them discourage you with their words. Law does not allow that under the unconscionable theory- when a business tries to have you sign a waiver, in attempt to escape liability when situations that can cause permanent damage or pain to our bodies and get away with it, especially when their technicians aren't even required to have licensed credentials (and mine did not have any license). There's a script that each employee recites when you bring up a comment and they will literally argue with you for hours about anything and everything and have an excuse for everything you try to tell them. They will not take any accountability for anything, they record all your phone calls and voice when you're there. They may have been the top place 15 years ago, but there are way better places that will treat you with respect and decency, and actually apologize to you which this place has never done to me. Plus, their machines are older models. There are newer candela gentle max pro models available at other places. I really wish I shopped around and I could have avoided headache after headache. read more

very accommodating and professional in any angle. I've had electrolysis years and years before and the ordeal of red chin and cheeks is something I cannot endure plus the stinging pain after the treatment --- is a No No. With Eternal Youth Spa ~ it's the opposite. They are gentle and precise with their ability to target the hair root/follicles. This place is highly recommended ! Kudos O'Neal, you mastered it ! read more

Laser technician was not wearing a mask!!! This made me so nervous. Though the City is mask optional at this time, for the safety of their clients, they should have on a mask. read more

LOVE THIS PLACE! Been getting laser hair removal for a few months & it's my favorite self care appointment. Nahrain is so great! Every time we talk I really feel like she cares about my experiences with her. The shop itself is so nice & clean & the whole staff is super welcoming & knowledgeable in all their services. read more

I have been going to Eternal Youth spa for a little over a year now. Nela does my hair removal and I couldn't be happier with her work. In the beginning she explained the whole procedure, made sure I knew the do's and don'ts after, and made me feel really comfortable throughout the whole process . She is very professional and always on time. I am always looking forward to my next appointment. Would recommend to anyone. read more

After spending $2500 on full body laser treatments over the course of 10 months I have seen less than 10% reduction in hair growth! I asked multiple times for Mary the laser technician to use more aggressive settings but she felt confident that she was using the optimal settings. This inaccuracy on her part has costed me thousands of dollars! I feel completely ripped off by this business. It is such a pity when businesses don't care about the quality of services they provide- still have not heard back from the owner after requesting to speak with her about my poor results. read more

From laser hair removal to facials, this is your "to go" place! I have had both laser hair removal and facials here with outstanding results. I no longer have hair on my face or legs!!! You cannot beat their prices!!!! Don't get ripped off elsewhere! Staff is very kind and a very nice spa setup. read more

I was referred to this place by a friend who said marvelous things about it, so I had to give it a try...AND MY GOD I'M I PLEASED! Started back in December 2010, and I am getting marvelous results. George usually takes care of me, and he is great, but Nella has seen me as well and she is fabulous too! I recommend them both! Both are very friendly, funny, and honest about the pricing and results. The girls at the front desk are SUPER helpful, and do the best they can to accomodate dates, and offer to call back if anyone cancels. (They are usually booked) The location of the office is a little iffy, and once you arrive at the building you won't be sure if your at the right location because it looks isolated and somewhat creepy. To add to the creep factor it does not help that you have to walk down some eerie stairs to get to the office lol. The parking isn't so great, but NONE of this has stopped me and WON'T stop me from continuing my sessions. (The facility inside is super clean...and I reiterate the overall friendliness, and efficiency of the staff helps you forget and forgive the above mentioned) As far as prices go, this is by far the most economic laser hair removal I have come across....and by golly I've searched!! (Not even with groupons it's this affordable) Love the staff, love the price(s), love the results!!! Highly recommended!! read more

This place is amazing. Here's why: Okay, so at a typical everyday waxing salon it is $60 to get one leg waxed. Therefore it's $120 to get both waxed. When you wax the hair grows back 100 % in a month or so. One Laser Hair Removal Session for (both) legs at Eternal Youth is $200. Personally for me (but also the majority of people) my first session resulted in the hair being substantially thinner and softer, AND about (I'd estimate) a 40% reduction in hair. This is after the first laser hair removal treatment. I have not had my second treatment yet but after 3-6 treatments depending on the person, you can expect up to and possibly over a 95% permanent reduction in hair in the area treated. Therefore I have no idea why any woman (or man for that matter) would opt for the archaic pain of expensive waxing-when it comes back 100% in a couple weeks when they could pay maybe 25%ish more depending on the area and have it removed for good. ALSO... the pain from waxing is for me is right on the brink of being unmanageable. When you get laser hair removal specifically with the laser at Eternal youth which sprays cooling spray before and after each "laser zap" you feel a sensation. I would not even categorize it as pain. It is 10% of the pain you feel when getting waxed but you can still tell that the lasers are doing something. Seriously the expense you end up paying in the long run makes this an insanely smart investment and will save people so much money in the long run. I've recommended this place to my closest friends. I was very weary of this place initially because there prices are so low and I've read about people getting burned from laser treatments but this place is amazing, totally safe and amazingly affordable. At my first treatment I had a ton of questions about the safety and Nella eased my fears with factual information and good, very clear instructions on how be absolutely sure you won't experience hyperpigmentation (As long as you don't go tanning for 2 weeks after the treatment you will have no skin issues... (ie: hyperpigmentation, scarring or discoloration. ) She also recommends wearing sun screen on the area to protect it if it's in an area that regularly sees the sun. I cannot recommend this place enough! read more

When I decided to start Laser Hair Removal, I researched different reviews here on yelp and this place seemed to have great reviews. I decided to give them a try, called and made an appointment. I seriously had to wait 2 months before getting in. They are packed constantly. Rescheduling your appointment is not that easy. I walked in and was told that the hair should be no problem. I should see great results after a few treatments and the 6th and 7th treatments were used for cleanup. I figured that I would start seeing great results after 2 or 3 treatments, but it was false hope. After your first appointment the hair falls off for about 1 week and then grows back again. After my 3rd treatment, I figured that I would see better results, but maybe 20% of the hair disappeared. To be honest, treatment 1& 2 should be eliminated. Waste of money & time considering that you have to wait 6 weeks in between treatments. The 5th or 6th treatment, I lost count.. was my last treatment. I can honestly say that I am 50% body hair free. At $250.00 a pop I figured, I would be 80% hair free by now. (legs, bikini, underarms) The staff is very nice, nothing bad to say about that. The service itself I feel it's a bit fast. Like a drive-through. Get in and get out. I don't have any other experience to compare it to, but I feel like I paid for 100% service, and received 70%. read more

They do dermabrasion - $50 . no pain, just improves the complexion George does a great job read more

I went to Eternal Youth based on its Yelp rating... a surefire way to like any place you go to! This spa is located in a weird neighborhood, in a building that was built in the 1950's and then never touched again. Due to the looks of the place, I contemplated how wise it would be to let them laser my bits. However, my vanity trumped my sense of self-preservation and I went on in. The staff was very kind and accommodating; I did a mental white-glove test and found the place to be fairly spotless. The woman who did my treatment was very sweet and insanely beautiful, which, seeing as she was zapping my parts, would have made me even more self-conscious, but her sweet personality lasered all of my shame away. She was very thorough with her explanations of the process, and even offered to do a "test" on me for free, seeing as my coloring was not necessarily ideal for the process (it is best to have very light skin and very dark hair). However, I came to play and I went ahead with the session anyway. Bonus? It was actually cheaper than advertised on the website. Awesome. It takes about 2 full weeks for the lasered hairs to jump ship; it has been a week and already some are doing so. I plan on going back to finish up the treatments and am fully looking forward to the end results! If you are on a budget, hate fuzz, don't mind adverse parking situations and not seeking a high-end experience, then Eternal Youth is the way. to. go. Seriously. Do it. You're hairy already. read more

So, first I started doing laser at a fancy doctors office that charged a lot. They wouldn't do my face because I was "too tan" but I am naturally dark. I did six sessions with them on another part and nothing changed and then I found George and he is amazing. He is friendly, fast and super affordable. I immediately saw results. It crazy how this little flaw that has bothered me my whole life is now gone, like it never existed. My girlfriends thought it must not be that good because it is so affordable but it is way better than the most expensive places. Plus, George has been doing it for over 10 years, so he really knows his stuff. I have never been to Nella but I hear she is just as great. Seriously, this place is the best little secret in Chi town. read more

Clean and very affordable prices! I am very happy with the results. The staff was very helpful and explained everything. read more

Eternal Youth Spa is amazing! I found them on Yelp and decided to try them based on customer ratings. After only the first session of laser hair removal, I already noticed a dramatic difference! It is growing significantly slower and thinner. I've never been happier with my results. Also, No Groupon Needed because their pricing is very reasonable and they accept credit cards. So far, I've had 2 appointments with George. He is extremely nice, friendly and professional. I felt very comfortable and at ease when I am there. I've heard horror stories about other laser places but with George, it was literally pain-free and quick. Can't wait to go back for more sessions! read more

Wow Nella is the exact person you want to meet when you come to a place like this. She's friendly, down to earth, and makes you feel comfortable...good thing cuz I was doing a Brazilian for the first time and was shy to say the least. She told me everything I need to know and was finished with the appointment before I knew it. I'll update with results. read more

I love this place, no big money contracts like ALL the other places for laser, pay as you go and very fair prices. Quick and easy. they even call you the day before your appointment as a reminder and OMG this is priceless when appointments are 30 days apart for a busy person like me. I love this place. Huggs Shannon read more

What can I say!! This place is awesome from the service to the staff. They have the best prices in town. The staff at the front desk are sweet & accomodating - always willing to squeeze you into a time slot for last minute appointments. Nella is extremely knowledgeable & explains everything to expect during the course & process of laser hair removals. Eternal Youth Spa offers many other services. I highly recommend the services here. read more

From the first step into the waiting room to the treatment rooms, the atmosphere is welcoming and greatly decorated. The staff members are very busy due to their professionalism, positive and friendly personality, and of course amazing prices. You can't go wrong with EYS. read more

I went to my first laser hair removal appt last Tuesday and I am nothing less than pleased. George is awesome! He began by asking me what areas of my face were the most problematic for me. After pointing out my concerns and also stressing how important it was to me that my skin not get burned, he began the procedure, which lasted less than 5 minutes. I've had laser hair removal once before this and stopped the lady half way thru because it was so painful. I hardly felt anything with the type of laser device that is used at this place. He also told me that I don't have much facial hair (which I gave him a weird look because any facial hair is too much to me lol) and that I would only need between 4-6 treatments. Well here it is a week post session one. The hairs are beginning to fall out of my face and I would say that I have about a 50% hair reduction already! My only con is that the place is so far from my home. Even with me working in the South Loop, it took over an hour to get there in rush hour traffic. :/ read more

absolutely the best experience ever!!!! from day one everyone was so welcome from the girl at the front desk to Georgia who is an absolute doll... I have always wanted to get laser but everywhere I looked the prices are so outrageous for one treatment and are a little judgemental working with a transgender woman which makes the experience a little uncomfortable.... So I started to look around and I started to talk to some of the girls and the name that I always came up was George so I looked into it more and I made an appointment it was the best decision I have ever made... From my first treatment I saw results and every treatment after that my result have been showing nothing but progress and excellent results I am only on my sixth treatment and for the last 4 months I have not had any hair growth which is fabulous =)...... not only was I happy with my results so was my family, my cousin has come along to start her treatment she's only gone for three treatments and she absolutely loved the results. I would highly recommend Eternal Youth Spa!!!!! read more

George is the best in the united states! he gives you what you need at a VERY FAIR rate! not sure if he is still doing laser or not! i've only seen him twice! now i am going to a place in DC where i live and i can tell they are not nearly as aggressive! UGH! I MISS GEORGE! read more

I love this place and I don't mind driving 1 hour because you can't beat the prices. I couldn't believe how fast I saw great results and I have recommended many friends. The staff is very friendly and professional and make me feel comfortable. read more

I've been coming here for hair removal since 2011, this review is long due... I used to see George and now seeing Mary. Both people have been very professional. Mary makes the appointment go fast as she makes small talk and makes sure I'm comfortable. I have done various body parts, and have seen great results since I've started.highly recommend this place for hair removal if you have had it enough with shaving and waxing and are done with unwanted hair! You need to be a little patient to see results, but it's worth every dime and in long run will be amazing! read more

I used to love this place but not sure what the hell happend to their establishment. Their phone has been out of service since like March. I've left voicemails even texted the alternate number. Nothing no response. I'm so annoyed that they won't fix their phone line. I won't be coming here anymore. read more

I've been coming here for my bikini for a few months now and have definitely seen an improvement! Nella had always been very knowledgeable and helpful when performing my procedure. She's kind and professional. The clinic staff is also helpful and is always able to work around my insane schedule. Love coming here and will continue to be a customer! read more

I would give zero star if I could !!! I wanted to remove hair from my chest. I came in for consulting appointment with the owner ( nella) and she was very nice and informative and gave me a coat for 200$ each treatment for 6 treatment , so far so good . When I came for my second treatment I have been told that the owner not working herself anymore ( she has employee ) and now on the price will be 250$!!! (25% increase ). I obviously refuse to so much more from my original coat and ask to talk to the owner . It's have been two weeks and no one call me yet... Fo yourself a favor and find a business that honor his coat read more

Adore George. He is so sweet and so funny. He does his best to make you feel comfortable and you get the feeling that you have known this guy forever. Nella is a very nice girl as well, either one of them attending to you for laser hair removal are amazing. Their prices are awesome as well. They range depending on what you need done, like $50 for laser removal on face, $100 for knees down for your legs, e.t.c. It's also pretty clean from what I've experienced. read more

I am about half way done with my laser hair removal process (basically everything from my abdomen down is being taken off, along with my underarms), and I have to say, I love what I get for the money. For what I'm paying, I could get a full body done, but I just can't bring myself to shave my arms for some reason. But George has been so understanding and helpful. He's always cheerful, answers my questions knowledgeably, and asks how I'm feeling throughout treatment each session. It's not a painless process in the literal sense, but every trip I make to Eternal Youth is a pleasure. The front desk staff are always friendly (and super cute!), and George is really amazing at his craft. I haven't seen Nella but I'm sure she's wonderful as well. If you're of any middle eastern descent, you know how embarrassing body hair issues can be. I never wear bathing suits or anything because I've always been a bit embarrassed. But I cannot wait to be done with treatment to have a pretty hairless body to show off next year ;-). To that reviewer who said that George overcharged her for her face treatment, what does "bottom of my face" even mean? Chin to cheekbones... what else is there on your face? The only other hair left is your eyebrows and hairline, and I don't think those get lasered that often. Don't listen to the negative reviews, guys. The prices are very reasonable--even with Groupons you can't get good deals like this, unless you're having a very small area treated. Eternal Youth may not be as fancy as some other places, but if you want something that they aren't providing you, just ask--I'm sure they have ice packs, etc. available if you care to ask. As far as it being a laser hair removal factory, I want to ask: Would you want to be lasered somewhere no one else was going? Business is booming because they're a small company (only two people doing all the laser treatment). I personally don't want to sit in a salon for an hour--I have places to be. I love how quick everything is, and the results are amazing! Honestly after my first session I saw about 40% immediate reduction in hair. I have and will continue to recommend Eternal Youth to friends, and I sincerely hope you try it! read more

Go see George. He is great at what he does and he is the right attitude. Lasered my cheeks and after two sessions I am seeing results and not to mention it was virtually pain free. read more

I love this place, it is the answer to my hairy wishes. I get my LH treatments done by George. George will make you feel very comfortable, and once done have ya feeling very pretty. Feeling comfortable is very important for me, when I'm getting embarrassing hair removed from embarrassing or sacred parts of my body. So that alone gets 1 star. The prices here are reasonable beyond other places I've seen prices for around town (unless they use groupon, youswoop, etc specials, but even then it still doesn't compare). I'll admit the price for the combined areas that I'm getting did now, is so cheap it's a steal (No Groupon required!). I'm a broke college student, I'm always on the prowl for deals & Steals, so an extra 2 stars for price. Oh, also the procedures are very effective, unlike some places I've gone for LHR treatments (I wont put any spas on blast, or maybe I'll just go to their page and yelp MO). Now I'll top it off with a final 2 stars for effectiveness. I've been coming here for 10 months now, and every time I feel wonderful afterwards. Now 10 months worth of my time has to say a lot about the services that I receive from Eternal Youth Spa... Awesome! Yes I would most definitely recommend any one looking for effective, reasonably priced laser hair removal treatment to check out this place. Oh, and ask for George, he's Great! read more

I was a little skeptical at first because I've heard so many mixed reviews about laser hair removal in general. I must say, after one session I noticed the difference right away. I can actually go days without shaving now. It was so quick and painless and the staff was amazing. I wish I would've done this years ago. I'm definitely looking forward to my next session and getting more areas done. read more

Pretty Okay place ! Place is clean but not super clean compared to other places. I always used to think, they are affordable and used to drive all the way from the city but later realized its pretty much the same in the city as well. Its always painful and they just don't give any cream except some icepack ( which once was dirty from outside ) . I am so glad I found a better and cleaner place in the city for almost same price read more

I've had laser hair removal treatment of 7 sessions in the past about 2 years ago at a place in Skokie. Unfortunately, I had to discontinue the treatment because I wasn't seeing any significant result nor reduction in my hair growth. Recently, I've found Eternal Youth Spa on yelp and after reading the reviews, I've decided to give laser hair removal treatment one more try. So far, I've had two sessions and haven't seen any results yet. Unlike my other place, Eternal Youth Spa doesn't offer any numbing cream and I just hope it won't be one of those experiences: all the pain for nothing! read more

Finished all my sessions on bikini area....I'm so happy with the results I decided to do my legs too. Eternal Youth Spa is great and very professional. Best prices in the city! read more

I LOVE this place!!! And definitely recommend eternal youth spa for all your laser needs! I have gone to SEVERAL laser places but nothing comes close to eternal youth spa!!! I have been to a few well known spa's and spent well over $5,000 (over a period of 5 years) and never got the results i FINALLY got now. Staff is very nice and accommodating and George is awesome! Overall, i have had a great experience and definitely recommend them... you wont regret it! read more