Horrible customer service. I ordered some supplies on the 12/19 and paid for two day shipping so it would arrive before Christmas. They did not even ship the order until 12/23 and my product didn't arrive until 12/26. When I contacted them to express my displeasure, Holly Manzi did not apologize for the inconvenience, blamed the post office for failure of delivery and outright lied to me (saying the order was processed and shipped on 12/22 even though I showed her the tracking order showing it was not picked up from her business until the 23rd). They have no interest in taking any responsibility in ensuring that their customers expectations are met and have no interest in doing right by their customers to retain them. It is a shame as I am new to this hobby and will need to procure lots of supplies to build my stock up and this appeared to be a good place to do it. However, due to the poor customer service, I guess I will need to find a different place. read more