Had a business card holder engraved this week. While the work was efficient and neat, the holder was scratched. It was not scratched when I dropped it off but when I went to collect it, had a very clear line scratched on it. To their credit, as a result of the damage, they did not charge me for the work (only $8 anyway) but the holder was a gift and now that it's engraved I can't return it. There was no real explanation from them, and also a suggestion that the holder was already scratched when I brought it in but it definitely was not. Folks there are nice and friendly but it was just super disappointing to have my item damaged. read more