Took my watch in for battery replacement. When it was picked up it was missing a crystal around…read morethe face and the face was scratched. Talked to manager then to head office. They offered to replace the glass face but not the crystal. The watch is unwearable with the crystal missing. Two people confirmed along with me that it was not missing a crystal when it went in. I was told it was impossible for crystal to fall out or to scratch face as they work on mats????

I have been nothing but impressed with GMG, we have been dealing with them for over 6 years and…read moreevery interaction is better than the last. Not only do you carry beautiful jewelry you are staffed with beautiful people!

I had a great experience at GMG! I learned a lot from April about a topic I knew nothing about! She…read moremade the experience fun and in the end everything worked out perfectly! I will definitely recommend her and GMG going forward!

Awesome place! Every time I deal with Spareparts I get the best service. This one occasion I got…read morehelp from one of the sales people. He went out of his way to provide the best customer service. He was fast and gave me all the information I needed. The prices are not ridiculous and the sales people are definitely not pushy to make a sale. I love it!

Just poor service! Store had at least 6 staff working behind the counters and 2 customers including…read moremyself. I said "Hello" to one guy but no response. Looked around and needed to buy 2 watches for a grad. Not one person offered any assistance. After a few minutes I just left. No service No sale.

I had the most awful experience at Heinrichs…read more I had taken my watch in for a simple battery replacement (I had been told that they have experience with this particular brand of watch), and instead ended up with a broken watch. After replacing the battery, the gentleman who repaired it handed it back to me, and I noticed all the hands of the 3 chronographs had fallen off and were floating around in the face. When I brought this to his attention he declared he could not be assured the watch wasn't like that when I brought it in. Not only was this complete dishonesty, but horrible customer service to accuse me of deceiving him. He offered to have it repaired but I would have to pay half the cost! When I picked up the watch the next week after the repair was done (and begrudgingly paid half of the cost of the repair), the chronograph was not reset properly, and on top of that, he did not know how to fix it. A new low to the definition of unskilled labourer. I would highly recommend avoiding this business at all costs, particularly for watch repair, but even for sales, as their customer service lacks in all respects.

Last fall we took my wife's wedding set in to be upgraded, we discussed what we wanted with mr…read more Heinrich's and was assured he knew what we desired, also was told it would be ready in a couple weeks. Well, 2 months later, and no communication, he finally said we could come have a look at it. It was hideous, my wife was so disappointed. The arrogance and the poor customer service is unbelievable. We had to pay full price and then take it to another jeweller to have it torn apart and redone to what we wanted in the first place. I would not recommend this place. They lack vision, talent and are so arrogant.