I had the most awful experience at Heinrichs.
I had taken my watch in for a simple battery replacement (I had been told that they have experience with this particular brand of watch), and instead ended up with a broken watch. After replacing the battery, the gentleman who repaired it handed it back to me, and I noticed all the hands of the 3 chronographs had fallen off and were floating around in the face. When I brought this to his attention he declared he could not be assured the watch wasn't like that when I brought it in.
Not only was this complete dishonesty, but horrible customer service to accuse me of deceiving him. He offered to have it repaired but I would have to pay half the cost! When I picked up the watch the next week after the repair was done (and begrudgingly paid half of the cost of the repair), the chronograph was not reset properly, and on top of that, he did not know how to fix it.
A new low to the definition of unskilled labourer. I would highly recommend avoiding this business at all costs, particularly for watch repair, but even for sales, as their customer service lacks in all respects. read more