We had high hopes for this dining spot as it certainly is in a great area, though due to a continued string of service failures throughout the entire duration of our visit, we will unfortunately not be dining here again and can not recommend this location. The only reason we're even giving it 2 stars is because clearly the cooks have actually mastered their craft and make quality food. The full story here: Had a reservation for 7:30pm. Entered into the "notes" section of the reservation the desire to sit outside closer to the ocean. Arrived at 7:30pm and was told there was no table currently open to fit our request... so the hostess offered for us to sit to the left of the host stand as we awaited a table which fit the criteria of our request, and that they would tell us "as soon as a table became available", which we agreed to. 30 minutes later without a single host/hostess or waiter dropping by our table to give us an update on table status or offer us water or anything, I finally walked back to the host stand (20 feet away) to inquire if a table had opened up. I noticed that two or so parties who were definitely behind us in the line had since been sat in the exact area we were awaiting.... and judging by the hostess's reaction when she noticed me (surprised...) she had forgotten about us. Although the other two parties behind us had since been sat on the oceanfront terrace ahead of us as we waited, she mentioned there "still weren't any tables available fitting our criteria", and offered to just have a waiter drop by our table "as soon as possible to serve us there". At that point, begrudgingly we accepted again. She brought us menus, and we begun to wait. 20 minutes later without any water (still), a waiter finally dropped by the table and asked "if we were being helped" (ie - he had no idea we were awaiting a waiter.... and just asked out of curiosity apparently). We responded that we hadn't been helped yet and had been waiting at that point almost an hour without service. No "I'm sorry to hear that" response from the waiter.... just an awkward pause at which point he asked if we'd like something to drink. It was at that point that we realized the hostess hadn't given us beverage menus.... solely food menus. We waited some extra minutes, ordered our drinks (which took approximately 5-10 minutes to arrive for 2 beers), had to request water as we waited (as it was still not provided to us by default), and then we waited for our food. The majority of our food came out at normal / expected wait times, with the exception of one item, the sweet potato with cheese (one of only 6 food menu items we ordered), which didn't come out with the rest of the food. This time we didn't mention the dilemma just out of pure curiosity to see if the waiter would realize, or if perhaps there was just a delay in the kitchen for that one item. After 30+ minutes of eating and finishing the rest of our food, the waiter checked in on us to ask how everything was. We mentioned at that point (as it was obvious it had been forgotten about, without the waiter dropping by at any point to apologize for the delay and/or mention he was still waiting on it). His response was "oh! My apologies about that...... I'll be right back". He didn't come right back.... it took more than 20 additional minutes to receive this one side dish (obviously it had been entered into the system post-alert that we hadn't received it yet). At last we were finished with our meal, looked for our waiter who was nowhere to be found (has he hadn't checked in on us for more than 20-25 mins again at that point), so I flagged someone else to notify them we were awaiting our check. A random staff member was sent to our table about 10 mins later and said just "Hello, I'm here to take your payment?". We paid, and against our better judgment we left a 15% tip on our $82 bill, out of sheer sympathy due to the fact that we are presently in the COVID crisis and my wife and I both work in the service industry. If this were not a COVID dine-out occasion, we would have zeroed our the tip, written a comment about terrible service flaws and left. The reality is that Etaru sits at a scenic location facing the ocean and that the cooks do very well at their craft, yet the front-of-house service staff at this location falls far short of what you'd even expect from a location half as expensive as theirs. For a fine dining location, the service standard was entirely unacceptable for frankly any patron. I wouldn't even expect this many missed service points out of a Chili's or Olive Garden location. It took us 2.5 hours from online-reservation arrival until departure, which could have easily been shaved in half, had the FOH staff been properly trained. We're upset as we really had high hopes for the location and we live 2 buildings away from it, yet unfortunately due to all of the above, we will neither be returning nor recommending this to our friends. read more