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Estrella Insurance

5.0 (1 review)
Closed 10:00 am - 3:00 pm

Services - Estrella Insurance

Car and truck insurance

Life insurance

Vehicle

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4 years ago

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Michele Belizaire - State Farm Insurance Agent - State Farm Logo

Michele Belizaire - State Farm Insurance Agent

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I've watched this company repeatedly mislead my elderly mother--someone who simply wanted honest…read moreguidance. They promised her coverage they later refused to honor, leaving her confused and vulnerable. Every time I've tried to clarify with an agent, I've met the same routine: vague answers, reading lines from a policy instead of truly helping, and hanging up the moment the questions get tough. After thirteen years in hospitality, I know what basic respect for a customer looks like. These interactions have been the exact opposite--dismissive, evasive, and deeply unsettling. It feels like they rely on confusion rather than clarity, luring people in with reassuring words and then retreating behind loopholes when help is needed most. Watching my mother trust their promises, only to be left unprotected, has been infuriating. I have never seen an organization handle clients with such disregard. Their behavior doesn't just reflect poor service; it borders on exploitation of those least equipped to navigate complex policies. I wouldn't trust them with anything important, and I strongly urge others to think twice before placing their confidence--or their money--here. Agents talk over you and take no responsibility of misinformation and hang up on you when accountability is too much to give. Distrust-worthy ,raggedy, waste of time & money. Take your money elsewhere!

I went to this agency on a Saturday as I needed rental insurance. The girls were very nice and…read morefriendly. The one who was the agent took al my information, gave me a quote and asked me to send her photographs of the roof which I did as soon as I got home. The agent said she would call me on Monday. Never did. A week later I called and the person who answered said they would call me back. A month later, I am still waiting for her call. Thankfully, I went online to another company and got my insurance without such disregard and disrespect for a client.

Estrella Insurance - autoinsurance - Updated May 2026

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