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    City National Bank of Florida - Aventura building

    City National Bank of Florida

    (2 reviews)

    City National touts itself as a "Relationship" bank. Emphasizing the desire to build a relationship…read morewith their prospective clients. I attempted to open a small business checking account and the representative didn't have the courtesy to notify me of the status of my application. I sent the representative a txt message stating that since I didn't receive a decision to please withdraw my application as I had met my needs elsewhere. So much for "Relationship" banking. City National Aventura branch and Julianny Guzman did me a favor. Nothing from nothing leaves nothing... my advise they're not the only bank in Aventura so take your business elsewhere!

    Worst customer service ever! I called to submmit a claim on a online payment and the representative…read morewas awfull, she spoke to me like I should not cancell the payment. I am the customer who has a business account for many years and it was the 1st time ever I am challenging a debit in the account. Today another awfull representative asked me so much information to "validate" my account but my account is a BUSINESS account, they may not have some information she asked for until I got to the point that I denied to answer, so she was rude and told me to call my branch. I called my branch and the situation was perfectly addressed. They are the general customer service and their existance is to try to solve a problem or concern and not to be rude or too challenging to the customer. Worst bank customer service! I have an account with Chase and is night and day comparing with City National Bank of Florida.

    GIAA Capital - businessconsulting - Updated May 2026

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