I can't say enough wonderful things about Kaylee C. From the moment I sit in her chair, I feel…read morecompletely taken care of. She truly listens, understands exactly what I'm hoping for, and somehow always makes it even better than I imagined. Her attention to detail, talent, and consistency are incredible--but what really sets her apart is how she makes you feel. I always leave not just looking better, but feeling more confident and uplifted. If you're looking for someone you can trust with your hair and who genuinely cares about her clients, Kaylee is an absolute gem. I'm so grateful I found her.

I had a massage appointment today at 11:00. I checked in at 10:50. Sat and waited until 11:10…read more Asked the girl at the desk if she was coming to get me soon. After several minutes of looking around, she told me she was not there. She thought the appointment was at noon. Was very apologetic... made a new appointment and said "well give you a 20% discount" I found that literally laughable!!! If I was the one to not show up, I'd get charged your FULL AMOUNT per THEIR CANCELLATION POLICY

Last week I had the Serenity Facial (1hr) and Serenity Massage (1hr) package with the added…read moreDermaplaning. I had Morgan for Massage and Rebecca for the Facial. I will only request them when I return, just exceptional experiences with both ladies. I had some tightness in my hips and piriformis and Morgan was great at targeting massage in those areas. Rebecca's attention to my individual needs was welcomed and appreciated. I love the facial moisturizer and foaming face wash that I purchased post treatment as well. This Spa has a perfect for location, abundant parking, relaxing reception with refreshment and snacks and low lighting to ease you into the chill vibes. This has to be on your list for best spas in Scottsdale. Amazing quality/pricing.

My massage with Bella @ New Serenity Spa yesterday (2/17/26) was amazing…read more Having been a massage therapist for years (until I couldn't), my critique of 'hands on my body' is very pointed. There are very few massage therapists that truly 'get it'. Bella indeed has healing hands! Not all massage therapists understand and 'feel' the connection between muscle, bone, ligaments, fascia & the mind. Let me tell you, she NAILED it. Her touch and exploration of my trouble areas, then diving in with the solution with cupping and triggered massage was exactly what I would've done. Her communication throughout, her questions, her gentle silence was perfect. Her technique with muscle stretching and triggered massage points was spot on. Had the best night of sleep after her massage as well. Thank you for a great experience; your spa is lovely - great great Vibe. Loved it. Will definitely see her again. Highly recommend this spa!

Trang did an awesome job with my session. She was detail…read moreoriented from the beginning by asking detailed questions on what I would like. From what I told her, everything turned out perfectly. I would highly recommend The NOW as well as Trang!

4/13/26 update: Management and ownership reached out after my bad experience. Long story short,…read morethey offered a complimentary massage to make up for the experience I had. The complimentary massage was with Trang, who did a fantastic job. It was clear that she was talented and paid attention to my areas of focus/concern. She also provided a full 80 minutes of her time, as expected. Had my original experience been with Trang, The NOW would have received an easy 5-star review from me. I am changing my overall rating to 4/5 due to the hassle and frustration I originally had to deal with. That said, management and ownership did the right thing. Bad experiences (or just bad fits) can happen, but the difference between a good business and a bad one is what management and ownership do to address those issues. 5 stars to management and ownership, 5 stars to Trang, and 4 stars overall given my specific experience. I can comfortably recommend this location, as long as you are willing to speak up if you don't get what you deserve. After my first experience, I would not have considered this location in the future. After management/ownership intervened, and after my experience with Trang, I can confidently say I will return, and if my experience is anything like the one I had with Trang, I'll be happy to follow up with a 5-star review.

They have been so attentive to this, that I have changed my review to show what a great Spa this…read moreis. I have been going there for over 10 years and mistakes happen. The way they took care of me was so Wonderful that I have reinstated my membership. LOVE THIS PLACE!!!

Alex is just amazing. He is so professional and caring. Medspa is so fortunate to have him.read more

I absolutely love this place! Not only are the front desk staff very friendly and welcoming, but…read moreAlma gives an amazing massage. On top of that her and I usually have great conversations. She's so fun to talk to. I usually feel like 1 million bucks after a massage from her. The studio is kept impeccably clean and Alma even has lovely chocolates to offer her clients. I highly recommend Elements without any hesitation for a great relaxing massage, facial or even assisted stretching!

Be cautious of bad business practices at Elements Massage. Purchased a one-hour gift card for a…read morefamily member which was $119. Made an appointment over the phone for the family member and was told it would be $79 for one-hour massage plus $20 for a master fee. When my family member goes to pay they said the gift card "has no monetary value", kept the $119 gift card, and then they charged my card on file an ***additional*** $20. Then they proceeded to ask for a tip. Clearly Arizona is 50th in public education based on math used by the business. Manager Pat was completely unhelpful as well. Support small-business massage therapists who respect your time and money instead.

The massage therapists here are absolutely top-notch, using a variety of techniques and performing…read moredeep muscle massages. Whenever I'm exhausted after a round of golf, I always want to come here. Their back massages and Thai stretches are incredibly precise, and their four-hand massage is especially exceptional. Their four hands feel like they're glued to my body; the overall sensation is so smooth and relaxing, leaving me feeling completely refreshed.

PLEASE READ BEFORE GOING FOR YOUR FIRST TIME!! I'm…read moredisappointed with my experience at Thai Royal Massage & Spa in Scottsdale and feel it's important to share for others who may be considering going. I called ahead and scheduled an appointment for myself and 3 girlfriends. At the time of booking, I made it clear we had not decided on services yet and wanted to choose when we arrived. The night before, they called and left a voicemail confirming us for 90-minute massages, which was never agreed upon. I immediately called back and clarified that we were still coming, but only wanted 60-minute massages and would choose our exact services when we got there. They confirmed that was fine. When we arrived, I signed us in and specifically wrote "combo" because I was interested in their combination reflexology. Before my massage even started, I clearly told my masseuse I wanted the combo reflexology, and she acknowledged it. However, the massage I received was not reflexology at all there was no foot soak and barely any foot work, which is standard at every reflexology place I've been to. On top of that, during the massage they were extremely pushy about extending our sessions another 30 minutes (making it 90 minutes total). I was asked twice, and all 3 of my friends were also pressured to extend. We all declined. At checkout, I noticed I was being charged significantly more than expected. When I asked, they told me they gave me the "combo body massage" instead of the "combo reflexology." That was never what I asked for. Instead of taking accountability or trying to correct their mistake, they did nothing. To make matters worse, their tipping system feels very uncomfortable and aggressive. They present tip options starting around 30-38% and hold the payment screen right in front of you, creating unnecessary pressure. Overall, the entire experience felt disorganized, misleading, and focused on upselling rather than customer service. I take responsibility for not being more confrontational in the moment, but not everyone is comfortable speaking up, and businesses should not rely on that. I left feeling taken advantage of, and unfortunately, they've lost our business. I hope this review helps others avoid the same experience.

This is tied for second place in the spas that I have been fortunate enough to visit over the…read moreyears. Absolutely gorgeous destination spa. Because we were staying on site I made the wise decision to go two days in a row. The first day I went splashy and got a facial at the Sisley spa inside the spa. I love Sisley products. What an incredible experience. This includes up to three flutes of M&C champagne, macarons and a sample gift. It was an excellent facial and a great start to our mini getaway. The second day I went to the larger part of the spa and had a one hour massage with April. This was fantastic. Both days I had full access to all the facilities for no upcharge. There were waterfalls, water therapy and a large rooftop pool. It was chilly out, but many of us braved the chill in our oversized robes in an attempt to soak up some sun by the pool. I got some sun on my legs for a good 20 minutes. Brrrrr! The second day I had a generously sized fruit salad pool side. The only recommendation is that they could make prettier packaging for the food. Service was perfect. I would repeat this in a heartbeat.

Well & Being Spa is a lovely experience. Bring your swim suit! I came on a Monday morning in March…read more Was not over booked but there was a steady flow of ladies in the locker room. I came in for a 1 hour massage and added on the foot scrub. It was a full body massage that ended with a scalp massage. Marie was my masseuse and I highly recommend her. She was very attentive and asked the right questions to make sure I was in maximum comfort. The aromas are perfectly applied and not overwhelming. I loved the eucalyptus towards the end of the massage and my feet felt baby soft and clean after the foot scrub. The amenities are fabulous. The lavender meditation room is under rated. The aroma is subtle and fresh, cool temperature and dim lighting. Feels calm and not many people use it. A nice place to reset and calm your mind. The rooftop pool is nicely shaded, I read my book there for a while. I'm coming back in a few weeks to try a facial. Already booked my next massage.

I regularly use the Pinnacle Nails on North Scottsdale Road and Pinnacle Peak. They are the best…read moreI've experienced anywhere in North Scottsdale. Kim has been doing my pink and white gels for a year. She is very pleasant and professional. I highly recommend them. Kristin Bailes

Kris did amazing on my pedicure! After I tried a new studio who did the worst pedicure ever, Kris…read moreat Pinnacle was able to fix it and was hands down one of the best I have gotten! He was very friendly and paid attention to detail. I will be coming back here!

My husband, kids and I have been members of this gym for years and cannot leave enough stars on in…read more Being non-stop I'm happy to use it for both workouts and community. The staff is friendly and equipment is kept clean and tidy. Jim, the GM is nothing but super helpful and professional, addressing concerns quickly & efficiently. Keep up the good work, Village!

Village Health Club has some positives -- the facilities are generally clean, the staff on site are…read morefriendly, and it has the feel of a community club. When everything is operating as expected, it can be a pleasant place to work out. That said, there have been ongoing frustrations. The monthly cost continues to feel high for the value received, especially with added credit card processing fees that come across as unnecessary "nickel and diming." Renovations were promised within a specific timeframe, but key amenities -- including the sauna and spa areas -- have remained unavailable longer than expected while members continue paying full dues. Communication from leadership has also been disappointing. Concerns were raised but not meaningfully addressed, which makes it harder to justify the premium pricing. Overall, it's a decent club with potential, but the pricing, transparency, and follow-through on promised improvements need work.

I've been a member of Massage Haven (north Scottsdale / Grayhawk) for many years and am ALWAYS…read morehappy with the services I receive. First, I love supporting locally owned and operated businesses over national chains or franchises. If I ever have a question, concern or suggestion, the owner has met me with open ears, ready to do what it takes to keep customers happy. Second, they hire great therapists. As in any industry, turnover on some level is expected, but this small local business has therapists who've been with them for over a decade! I tend to have my "regular" and favorite therapists, but if scheduling is a challenge, the front desk is happy to consider my needs and preferences in recommending a new therapist they feel might be a fit - and I've never been disappointed. Thirdly, the space is comfortable, well appointed, clean and feels safe. Getting body services can feel vulnerable - they have created a culture and atmosphere that (as a woman) makes me feel SAFE! Also, when booking, you can mention your preference for a male or female therapist - a nice touch! And lastly, their price points and membership option make regular self-care accessible!! I wholeheartedly endorse their membership plans - they are a great way to schedule regular sessions (they key to maintaining good health!) and if I miss a month or two I don't lose my credits! A perfect plan for when I'm traveling or when life gets in the way! I really can't say enough great things about this business!!

Real solid experience with Melissa. Professional, peaceful, smooth, and consistent. I'll be back.read more