I love this salon and have been going there for years. It's a relaxed atmosphere and everyone is…read morefriendly and professional. No matter what service I get, they always do a great job.

Horrible customer service - don't uphold their BOGO free new client wax. Still charged me full…read moreprice. Go get waxed elsewher

As a first time visitor, I had a phenomenal experience. Initially, I could not find an appointment…read morethrough the online booking portal. I reached out to the virtual receptionist by phone and she was able to help me relatively quickly. The North Scottsdale location was clean and tranquil. My tech (Yeleny) was patient, knowledgeable, and efficient. I appreciated that she asked a few additional questions before getting started which led us to switch service from waxing to sugaring. That attention to detail may have saved me so much pain, scarring, and embarrassment! Thank you Hello Sugar team for a great experience!

This is a great location; clean, beautiful inside, and very well-kept. The specialists here are…read morefriendly, skilled, and provide excellent service. Parking is also easy and ample since it's in a shared plaza with other businesses and a grocery store, which makes coming here convenient. However, the biggest challenge with this location is the efficiency of the check-in and check-out process. There is no dedicated front-desk person, which means the sugaring and waxing specialists are doing everything, performing services, answering phones, checking in clients, checking out clients, and managing walk-ins. Because of this, the wait times before and after the appointment are consistently extended, even when the staff is doing their best. The specialists themselves are great, but it's almost impossible for them to give a fully hands-on, focused experience when they're simultaneously trying to run the entire front-of-house. I understand wanting to cut costs, but the administrative side of the experience is too important to overlook. Even a part-time receptionist or intern would make a huge difference in the flow and overall customer experience. I genuinely like this location, but whether I return will depend on whether they improve this operational inefficiency. If you're in a rush or need a quick, smooth in-and-out appointment, this may not be the ideal location for you at the moment. I hope they consider adjusting their staffing model, because the specialists themselves are wonderful. I had Kenzie before and she was amazing but no longer here as of last month. I tried out Savana and she was amazing also and made the experience so pleasant, fast, and professional

Review after second visit there. Even though I selected 4 star - I have to give honest feedback and…read moreconstructive critique. I used to do secret shopping back in the day, so this comes from a place of experience with shop owners. The staff, extremely friendly. The shop upon first impression - pretty place - I like the set up with mani on one side, pedi on the other. The quality of work on my nails - very good. They are good with scheduling appointments. Pricing - a little bit more than most, but they are in Scottsdale. Nail Polish wall - one of the best and most organized walls I have ever seen! The pedi side I feel the chair are stuffed too closely to each other. I like my private space. First time there they did mani and pedi together - did not like that experience. Reaching my arm over the removeable table for them to work on my nails while in the chair is not a relaxing experience. Asking every customer what they prefer should be part of putting customer first. My biggest critique: cleanliness. * The windows - dirty - looking through them and can see smudges and dust. (once a week cleaning - 15 minute job would do wonders) * The nail stations - each section should be immaculate. Instead of being on their phones between clients - cleaning should be first priority. Examples: the little fan - so dusty. The dremel tool, nail drill bits, nail art tools, brushes and so forth - I should have taken a picture - filthy. Replace these tools more often or take time to clean and disinfect between each client. The light on the station, cord wrapped in packing tape - probably frayed - buy a new light or order a new cord. * Nail polish bottles - the screw on nail brush - when ordering from OPI have them send you extra toppers - how many people touch the white top and they are smudged with the nail color. Cleaning those or replacing with new ones would again add to immaculate cleanliness of the salon. Owners and employees see the shop every day, so it's easy to develop blind spots. Look at your shop through the lens of the clients - what are they seeing. If you can elevate that experience, a five-star review naturally follows. Couple details of service: I was not offered water, but another client was. Being consistent with all clients gets noticed by everyone. All clients should wash their hands before their service and before they add the moisturizer to your hands. Just don't know where client's hands have been once they enter the salon.

Getting my nails here is fine. Getting a pedicure not so…read moregreat. I've had 5 or 6 pedicures here... never a great job. Totally overcharged this time for the worst pedicure.

Jillian is a miracle worker!! Not only does she do a great job, she really truly cares about…read morehelping. I came in with cystic acne and not only did she do micro needling and facials, she helped me figure out what kind of makeup I should be using, how to apply it, what face wash I need and she checks up to see how my face is doing. I feel so lucky to have found Jillian and I'm also so grateful because as of today my face is completely clear and has never looked better. Pores are so small and no more acne!!!!! Thank you skin angel

Jillian is the best aesthetician you will ever find. So kind & professional. You leave feeling more…read morebeautiful. She is a perfectionist & such a great resource for the best products for your skin. There is no one else I trust for my waxing needs. I always look forward to seeing her & knowing that my skin is in amazing hands.

It has been a really long time since I was here. This place is very conveniently located & has…read moreample parking. Booking an appointment online is super easy. I was able to make an appointment same day & was fortunate enough to get an appointment 20 mins later. I saw Hannah & she was very nice & efficient. It was a quick appointment. She did a good job. The wax didn't hurt & left minimal redness. She offered a cooling agent or moisturizer when she was done & I declined. I never do because I'm always concerned about an allergic reaction so out of caution I always decline. I don't have any personal experience with their products beyond the wax. Truly, the redness wasn't that bad & went away fairly quickly. It's cashless checkout which is fine as that seems to be the way most places are going these days. I was given the sales pitch for buying a package of waxes. It's not a monthly subscription, simply a package of waxes. I declined not because it wasn't a reasonable price for the packages but because I'm really bad about going in consistently to anywhere that isn't the eyebrow threading place in Surprise that I'm used too. My eyebrows don't grow enough to go every 4 weeks & I don't want to go to have like 6 hairs waxed from each eye. Maybe one day I'll be a better adult & make consistent appointments. For now, this will have to do & I'm happy to know this place is close to me, has convenient hours, & reasonable prices. I would go back but not sure when.

10/10 recommend Nora. I have been seeing her for years and am so grateful for her. She makes the…read morewhole experience so much more pleasant. She is personable, sooo cute & bubbly and kind which def helps elevate the vibe. She does my eyebrows & Brazilians. Thank you Nora!!

Pretty disappointed. I was 5 minutes late (12:30 appt) which I appreciated they still saw me but…read morethey told me the waxer I'm seeing is running late as well (wish they told me this on the phone when I called saying I would be 5 minutes late and was rushing over). They didn't take me back until 1pm so waited about 25 minutes and was late for my following appt :/ the waxer in general was great though. I ended up booking my next appt with her only to receive a text just now she left the company. This is the second time a waxer I've loved has left. This tells me either EWC isn't paying their employees well or the management doesn't know how to keep great working staff. I'm pretty fed up at this point and glad I only have 2 passes left. I will not be renewing my wax pass after being a loyal client of 7 years.

Booked Nichole with an upper leg and Brazilian. If you're on the fence or you feel self conscious…read morebook with her. She was quick and as painless as a Brazilian could be. Definitely experienced. It was nice not to be in a freezing room too! Usually I freeze in the EWC rooms.

I have been a client of Reihaneh's for several years and she is outstanding. I have struggled with…read moreacne for my entire life and nothing ever helped until I found her. With her treatments and the products she has recommended I am happy to say I no longer have problem skin. In fact I don't even need to wear makeup anymore and that was never been something I was comfortable going without. Her treatments and products are very affordable and specific to you and your needs If you have problem skin she can help you feel confident again. She has made a tremendous impact on my confidence and my life and I can't recommend her enough.

These scumbags came to my job, littered the parking lot with advertisement, and desperate as they…read moremust be, left more adverts under my windshield wiper. Keep your trash to yourself. Thanks.

Had a wonderful experience here! Kind and welcoming staff. I had a spa pedicure with paraffin wax…read more They have over a 1,000 nail polish colors and all types of polish!! They have PLENTY of foot spas so you could easily host a pedicure party here! I will be back!

Nice shop , clean and comfortable. I didn't appreciate extra services during my pedicure. I picked…read morenumber two which had callus remover involved....... The nail tech said oh I have something special for you and brought out two bags of paraffin..... never asked are you interested? Would you like this? I thought it was a gratuitous gesture for me to buy it next time..... oh no, she sold me paraffin without my approval., my $37 pedicure went up to $50 at checkout...... I should've made that her tip ..... as I did not ask for this service...... I'm not sure if I'll be returning.... If I do, I will make it very clear. I want what I choose, and what I've asked you for!!!! to me this is unacceptable and I probably will not return because of it......

I am so impressed with the professionalism, safety measures and services at the European Wax Center…read moreat the Desert Ridge location. I was very apprehensive about having such personal services done due to the current Covid 19 situation. However, my appointment was scheduled with Samantha. The CR on phone was very informative and reassuring regarding safeguards put into place for my safety. Upon arrival I waited in my car as requested to wait for a text. I was notified in short order and was met by Samantha who was clearly taking many precautions, wearing mask and face shield. There were no other customers in the waiting area. I was taken back to the service are without any encounters. Once there Samantha added gloves and explained how she was using PPE equipment and how that would help protect me. In the end my experience from phone call to service was professional and expedient. In addition, Samantha is a very skilled wax tech! I would recommend this location. Shirley T

Just thought I'd update my review to compare my experiences. I've now moved onto Hello Sugar where…read morethey do not recommend you unsolicited advice and non-requested services like waxing your CHIN like some of the staff here at European wax center did back in May/June. I have not gone back since June because of that experience and several other unprofessional circumstances concerning waxer and non-waxer staff and I wanted to stay quiet about it and not pile on complaint after complaint over the phone with the manager out of respect, but my wonderful experiences at Hello Sugar have prompted me to update this review so others can see the difference in respect and service.

I am IN LOVE with my eyelashes extensions !! I have went to Mia's once earlier this week and my…read moreeyelashes still look better than ever ! She told me she has uses the mink set and they are lightweight as heck. It doesn't even feel like I'm wearing any lashes. My friends and family loves my eyelashes and say they really make my tiny eyes pop out . Mia is very professionally . She acts very comfortable and nice. Unlike other eyelashes places, she doesn't act like she wants to shut you up while she does the eyelashes on you and she can make conversations quickly. If you want to have some peace and quiet she will definitely fulfill that. The place where she does her work is so cute and clean ! The price is very reasonable for the amount of weeks that will make them still nice and new. I am definitely recommending my other gals to come get their eyelashes done by her and her only !! I am coming back 100 %

Mia does an exceptional job and is very professional....very friendly also!!! I first started…read moregetting my eyelashes done by another girl at a place in Yorba Linda and loved the work she did but unfortunately she stopped doing lashes! I was very unsure when they brought in a new girl Mia to start doing the lashes but after one visit I was very happy with the work she did and what a perfectionist she was with the applying of the lashes. I drive quite a ways to get my lashes done by Mia because of all the nightmare stories from friends who have tried other places locally. Thumbs up for Mia!!!!!