I found Entrada a couple years ago or so, because I had a spot on my face that just would not heal…read more It had been broken out for easily over a year or more. I really liked my experiences at Entrada, it was easy to make appointments, I never had any issues, before, during, or after the visit and always appreciated the cooling gel they give as a nice extra touch. My four is mainly for my unique situation, which was that it was just one spot that took less than 10 seconds to zap. Even adding in a couple extra areas that I usually would just pluck, the entire visit would take less than 2 minutes. Which was pretty steep at around $80 each. I had about 6-8 appointments (it's been about a year or so since I completed the last one so I'm not totally sure at this point) but within about 3 months or so, I noticed everything had grown back. So unless I was willing to have consistent recurring appointments, it didn't make sense for me to continue with the service. I simply switched over to shaving vs plucking and called it a day. I will say that I'm still very pleased that I visited Entrada as the redness from the spot completely faded and it fully healed. Which was everything I could have hoped for. So for me, while it was expensive, I'm very glad I did it and would recommend Entrada for similar issues.

Have been going to Entrada Medical for all my skin needs for over 10 years and I have been more…read morethan satisfied each and every time I go. I have gotten both filler and Botox and it has always been perfect. Definitely recommend

Kaeleen is amazing. I have been seeing her for many years now and could not be more satisfied with…read morethe services. I love that they have a new location in Burlingame! Would highly recommend.

Oksana does a phenomenal job and is very thorough in her approach. I will definitely continue…read moreseeing her! Thank you!

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Unfortunately, I had a very frustrating experience at SEV Laser…read more I was turned away from my Brazilian laser appointment because I had been using hydroquinone, even though I had stopped using it 24 hours beforehand. My nurse mentioned I had to wait 4 WEEKS to come in, which is ridiculous considering their machines are much less aggressive than LaserAway. I understand that certain products may require a waiting period before laser treatment, but my issue is that this information was not clearly communicated when I booked my appointment or presented in a specific enough way online. As a result, I drove to my appointment, dealt with parking and traffic in Burlingame, and ultimately lost the appointment. What made the situation even more frustrating was that I was never asked whether I had been using hydroquinone before my underarm appointment. My underarms were treated a few weeks earlier by a different nurse, and the entire treatment took less than two minutes--absurdly rushed compared to my experience at LaserAway. This made the policy feel inconsistent and dependent on the individual nurse rather than being based on a clearly communicated, standardized guideline. SEV's website says to avoid aggressive skin and body treatments for 2-4 weeks and to use gentle skincare, including avoiding retinoids, topical acne treatments, and chemical exfoliants for 1-2 weeks. However, there was no clear, specific information stating that hydroquinone required a 4-week discontinuation period. This should be much more clearly communicated to clients before they book or arrive for an appointment. I've also previously gone to LaserAway, and their pre-treatment instructions were much more specific regarding hydroquinone. I was told there that a 3-day period was sufficient. I understand different laser systems and providers can have different safety protocols, but when a requirement is significantly different, it should be clearly disclosed ahead of time so clients aren't surprised at their appointment. Unfortunately, the front desk experience wasn't particularly welcoming either. Between the lack of clear communication, inconsistent application of the policy, and the strict 5-minute late policy--which is especially frustrating given the traffic and parking situation in Burlingame--the overall experience was disappointing. SEV seriously needs to do a better job communicating its pre-treatment requirements. If hydroquinone requires a 4-week discontinuation period, that should be stated clearly and prominently BEFORE clients book or show up for an appointment. Clients should not have to find out at the last minute after taking the time to drive there, deal with traffic and parking, and potentially lose their appointment. The inconsistent way this policy was handled during my underarm and Brazilian appointments only added to my frustration. Between the lack of clear communication, inconsistent treatment, rushed service, and unfriendly front desk experience, this was an extremely disappointing experience and not the level of service I expected.

I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

Where's the Option for NO STAR ?!?!?!…read more My appointment was scheduled 1.5 months ago. and I was notified by LaserAway only approximately one hour before my scheduled appointment that it had been cancelled. This is extremely unacceptable and has caused me a significant loss of time and work. I had already made arrangements with my employer and specifically took time off from work in order to attend this appointment. I made these arrangements based on the appointment that LaserAway had confirmed with me. When I tried to contact the Burlingame location directly, no one answered the phone. I then contacted LaserAway's official customer service, but even the corporate customer service representative still had to try to connect me with the Burlingame location or simply told me to make another appointment. Don't be fooled by their online booking system. The booking process looks convenient and seamless, but once you have actually paid for your treatment, you cannot simply book an appointment online as you would expect. You still have to go through their staff and wait for them to handle the scheduling. What's especially frustrating is how smooth and fast the purchasing process is. When you are buying and paying for a treatment, everything moves incredibly quickly, and the whole process gives you the impression that there are plenty of people available to help you. But once they have your money, it's a completely different experience. The whole system feels like it is designed to make the purchasing process look efficient, while the actual appointment scheduling is handled much more slowly behind the scenes. In my experience, it seems that they simply do not have enough staff to handle their customers and appointments properly. They are very efficient when it comes to selling and collecting payment, but when it comes to actually providing the service and scheduling the treatment, you are left waiting. This is extremely frustrating, especially when customers have already paid and made arrangements around their appointments.

I had an exceptional experience with Dr. G and the team at Medical Aesthetics of Menlo Park. I came…read morein for a combination of structural fillers, CO2 resurfacing, and IPL, essentially looking for a comprehensive, non-surgical facial rejuvenation. What stood out to me from the beginning was the time Dr. G took to explain the process, discuss the options, and walk me through each step. I always felt informed and comfortable with the decisions we were making. Just as importantly, there is no high-pressure sales approach. Dr. G lets you do what you want, at your own pace, without pressure, while providing professional guidance along the way. The results are exactly what I was hoping for. I look refreshed and rejuvenated, but still completely like myself. The changes are subtle and natural. I couldn't be happier with the experience or the results, and I'm very grateful to Dr. G for her skill, care, and attention to detail.

Dr G is absolutely fantastic. She took years off my appearance in just two sessions. Her technique…read moreis so much less painful than other medical aesthetic providers I have seen in the past. Zero post injection bruising. Incredible results that look so natural. She is truly an artist and I am beyond impressed.

Van is awesome and I'll keep going to her. Always…read moreknowledgeable, kind and gentle, never pushy. I feel very comfortable and confident every visit.

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

This place is great. I went today for my Sebaceous Hyperplasia laser treatment! I felt very…read morecomfortable. They were very nice and they did an amazing job. They are the best Dermatologist in the Bay Area.!

I had been coming here for skin treatments for couple years, nice beautiful office, everyone here…read moreare very nice and sweet. Dr J is the best, she'd make sure that I'd comfortable, relaxed, with zero pain on every treatments that I had done. She would always check on the pain level during treatments, which I'd always felt very comfortable, that's including Halo, PRP, BBL, Botox. My skin had improved so much ever since. Also, they're very good at preventing pain during treatments, and always disinfect everything and my face to prevent infections. I'm also currently doing hormone therapy there, it's working like magic, took away 75% of my knee pains overnight after just one treatment. I can finally walking the stairs without pain, I can do much heavier weight lifting, working out longer time than before! Thanks Dr J! I highly recommend this establishment!

They used someone who was new and inexperienced. I received 52 Botox injections, which is a lot of…read moremoney, and every injection appeared to affect the wrong muscles. Now my eyes are drooping, my face looks tired, my high cheekbones appear flat, and the muscles around my chin have dropped, creating an older and exhausted appearance. I got Botox to reduce wrinkles and look younger, but instead I feel like I look 20 years older. This is a very important time in my life, and I have become depressed about going out in public or even looking in the mirror. It does not look like my face anymore. I reached out to the clinic seeking help and support, but no one seemed willing to take my concerns seriously. Eventually, I was connected with a customer service representative named Amanda. She kept telling me that my before and after photos looked the same and that she could not see any difference. She repeatedly dismissed what I was explaining and acted as if nothing had changed. I finally stopped talking to her because she was the person handling complaints, yet she did not seem interested in listening to what I was experiencing. Everyone at the clinic could see something was wrong, but she continued insisting that everything looked the same. I do not usually leave negative reviews, but this time I feel the company needs to be held accountable. I have been a customer for nearly 10 years and know exactly what my face looks like. This treatment went terribly wrong, and I am shocked by the outcome. What is even more disappointing is the way my concerns were denied instead of being addressed. Very poor customer service and a very disappointing experience. ----------------------------------------------------------------------------------------- Their response to my Google review was vague and generic. They asked me to reach out again, but at this point I no longer trust that anything will be done. I already spent considerable time trying to get help and support, only to be dismissed. On one occasion, I was left waiting for over 30 minutes because the person handling my case forgot that I was on the line. I eventually had to hang up myself. After multiple attempts to resolve this issue, I am not willing to waste any more of my time reaching out again only to receive the same lack of support. It seems that the company responds quickly when a public review is posted, but my experience in person was very different. Rather than trying to understand or resolve the problem, I felt that my concerns were repeatedly dismissed. I was continually told that I looked the same and that nothing was wrong, even though the changes to my face were obvious to me and had a significant impact on my confidence and daily life. If you are considering treatment here, be very careful about who performs your injections. I would strongly recommend choosing an injector with extensive experience and a proven track record rather than someone new. I trusted the clinic, and the outcome has been one of the worst experiences I have had in nearly 10 years as a client. What made the experience even worse was the customer service. I do want to be fair and mention that I had positive experiences in the past. Karen, the lead nurse who previously performed my Botox treatments, always did an excellent job.

Spend your money elsewhere. While I've had some amazing nurses, the turn over is so high and I…read morenever see them again. Then, you're left with nurses who don't always follow standard protocol and are late to every appointment. Once, I waited in the lobby for over 20 minutes and once I got called in, the nurse started talking about a treatment I didn't sign up for. She then realized I wasn't that patient and asked me to wait another 10 minutes in the lobby. It was extremely unprofessional. Also sometimes when I'm done with my appointment, I go to the front desk to schedule my next one and there's no one there, and I have to wait another 5 minutes for the front desk person to come back. Honestly, if I wasn't locked into a contract on their services, I would have taken my business elsewhere a long time ago but I've tried speaking to their customer service and they will not give me a refund on the thousands I've paid so just trying to get my moneys worth. Eventually I completed about 80% of some of my treatment areas and decided to stop going altogether because overall service was terrible.

I started getting IPL treatment at Grace Skincare few months ago and my skin is recovered from the…read moreacne scars and redness. The effect of IPL treatment is so amazing!! The treatment gives very little pain and cost good price for what it does.

I received facial from Grace back when she was in the san Francisco store. Her hands are amazing!…read moreShe does crazy facial massages with her hands! you can really feel your face getting hot! Her price is reasonable too, she is very informative and makes you feel comfortable right away! Definitely worth it! OH ANDDD she does great great eyelash extensions! i will definitely do it next time I see her!

I've been coming to LiftMX for over 6 months now for a mix of M22, Botox, and Skin Booster…read moreinjections, and they have completely earned my trust. What really sets them apart is their honesty--they give genuine, professional recommendations tailored to what you actually need, and there is absolutely zero pressure to overspend or add on unnecessary treatments. The pricing here is very reasonable, and the entire team is top-notch. From the super welcoming front desk staff to the nurses and Dr. Helen, everyone is incredibly experienced. They all have fantastic aesthetic taste and really understand how to deliver beautiful, natural-looking results. If you're looking for a trustworthy clinic with a highly skilled team, I highly recommend them!

I highly recommend LiftMx. I've had freckles almost all my life on Asian skin (since my teenage…read moreyears) and have tried everything under the sun to get rid of them. I found LiftMx online and saw Helen for a consultation. She assured me that my case was very easy. One treatment of Pico later, the vast majority of my freckles are gone. I'm soooo impressed and Helen is so easygoing and kind. I cannot recommend them enough.