This is my first time having anything shipped through Estes. Watching the item ship from GA to NJ, took less than 2 days, impressive. From the Lakewood center to my residence has been a nightmare. Customer service at the Lakewood center have been nice and they try to resolve the issue, but they have to call out or email another off and I never heard anything back from them. An "appointment" was set for Friday (I was never contacted, just happened to see the tracker). I leave work early to wait for shipment and it never shows. I call after the "window" and am told the driver is running late. Now hours after my window, "the driver must still be running late". Before the office closes, "sorry to hear your shipment isn't there, the earliest they will be able to make it. This is when I discover they don't do weekend deliveries. Call Monday, customer service was surprised that I had an appointment set for the prior Friday and has to reach out to the "other office" that doesn't seem to communicate. I get a call back from same lady later that day informing me they have no idea why it wasn't delivered and the earliest they can deliver now is Wednesday. She also said someone from the "other office" would call me. End of the business day, I call back again since no one has contacted me. Different lady, also supposed that I didn't get my shipment on Friday. She tells me I have an "appointment" set for Wednesday (again no one contacted me before setting this appointment). No time window was able to be given. I'm still without my shipment, and doubt I'll get it Wednesday. This company is great to cover large distance, but the local delivery is terrible. Communication is severely lacking. I understand they are claiming a back log of shipments, but don't set an "appointment" make me leave work, then not keep it or communicate the issue with the customer. I will never willingly do business with this company again. read more