It makes me really sad to be writing this review. During the huge April 2025 rainstorms (review…read morewritten in March 2026) this company was recommended to us by our insurance agent when we had some flooding in our basement and we needed mitigation. Our experience started out great but then turned into a nightmare. When we first called, I really appreciated the sense of urgency that they worked with. They came right away and were able to rip up the carpet and the drywall as needed to get the space dried up. This is the extent of my positive experience with them. We offered them the reconstruction project, asking if they could work with the remainder of the insurance money we had, with some flexibility as needed. Since I was so grateful for the work they did on the mitigation, I told them to not worry about the timeline, that we wouldn't rush them. This came back to bite me hard, since all the employees that were sent a) did a laughably mediocre job, b) were crying, demanding to be paid in full when the work was nowhere near done, c) were incapable of accurately communicating when they would be over to do work, causing me to miss meetings and medical appointment while I sat at home waiting for them to not show up. This entire saga dragged on for literally nine months, and all of this was while I was pregnant. I understand I gave flexibility with timing, and some with budget, but nine months of empty promises and blowing the budget with BS rework is unreasonable by any standard. The business owner, for months, repeatedly apologized and promise to make it right. I understand some of the circumstances were out of his control, but again, 9+ months of dragging out a simple drywall and flooring project for us who has given them all the grace in the world is disappointing and unacceptable. It ended with me texting him to just forget about everything, that we will learn our lesson, take our fat L, and just hire someone reliable. It was upsetting, frustrating, but fitting that this last message didn't get a reply or an acknowledgment. The ironic part is that we are in the market for a carpet cleaner, and we would love to go with someone local. Shoot me recommendations!

They showed up the next day after I called and quickly cleaned my carpets very well. Their pricing…read morewas the most reasonable of anyone else in town. They got all the stains from my carpet and it was clearly much cleaner when they left than when they started! I would recommend Piles to anyone I know!

Awesome service. Carpets are cleaned, smell great after EBM got the cat pee smell out. Awesome…read morevalue as well, did not feel cheated one bit.

From the owner: Locally owned and operated. We are here to help you with…read moreyour carpet cleaning needs and more.

Amazing work on my rental house that had excessive dog hair and dirt in the duct work and stank of…read morewet dog constantly It's amazing how wonderful it smells in the house now I'm using them again and on all the houses

They DESTROYED my wood floors and refuse to fix or repair. They are bully's and completely…read moreunprofessional to women. Beware they do NOT have 100% satisfaction or repair. It's all LIES. Horrible service. Over priced and awful work

Garry was quick to respond to my questions, scheduling the carpet cleaning and keeping in touch on…read morehis arrival time. He is polite and professional. Last but not least - our carpet looks great! We plan to use Garry again.

Gary was very friendly and did a awesome job at a very reasonable rate. Second time we have gotten…read morehim to clean couches, dining room chairs and a area rug and will definitely do so in the future. Thank you

Chris showed up on time. He was really nice, and respectful. Did a great job. Reasonable price. I…read morewould definitely recommend his company if you need your carpets or furniture cleaned.

Canceled 3 times on us. Found another cleaner. Said it was because he heard yelling in the…read morebackground. Extremely unprofessional. Edit: owner messaging me and accusing me of domestic violence and threatening to knock my teeth out Edit: owner replied with new story under review here after messaging me on yelp threatening to punch me for my review. None of what he said in his reply was said to us and owner said "he would be going home to light up the grill" instead of coming to do the job he rescheduled 3 times.

Justin was friendly, very responsive, and helpful. He did great work for a good value! Friendly…read moreservice and timely execution.

From the owner: Refresh your space with luxurious carpets and fresh modern laminate or hardwood flooring –…read moreProfessional Installation and services / Fully insured

Arrived at appointed time, was well-prepared, worked thoroughly, removing spots I had been unable…read moreto remove. Carpets dried in a reasonable length of time.

The customer service overall was good. He was friendly, however I have a large sized couch a boucle…read morematerial and unfortunately once he left the stains were still there and very noticeable after the couch dried. So I tried to go back in myself and do it because we had a party coming up soon and honestly if I had the vacuum system the professionals had, I could have saved myself the $150. There was only one pass done on the couch and ottomans so it is very much still not cleaned.. but again overall he was a nice guy but with the couch and fabric I have, it definitely needed more care and time.