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    Magic Wand Cleaning Services

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    Services - Magic Wand Cleaning Services

    Carpet cleaning

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    4 years ago

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    Pile’s Carpet Care & Restoration Service

    Pile’s Carpet Care & Restoration Service

    (4 reviews)

    It makes me really sad to be writing this review. During the huge April 2025 rainstorms (review…read morewritten in March 2026) this company was recommended to us by our insurance agent when we had some flooding in our basement and we needed mitigation. Our experience started out great but then turned into a nightmare. When we first called, I really appreciated the sense of urgency that they worked with. They came right away and were able to rip up the carpet and the drywall as needed to get the space dried up. This is the extent of my positive experience with them. We offered them the reconstruction project, asking if they could work with the remainder of the insurance money we had, with some flexibility as needed. Since I was so grateful for the work they did on the mitigation, I told them to not worry about the timeline, that we wouldn't rush them. This came back to bite me hard, since all the employees that were sent a) did a laughably mediocre job, b) were crying, demanding to be paid in full when the work was nowhere near done, c) were incapable of accurately communicating when they would be over to do work, causing me to miss meetings and medical appointment while I sat at home waiting for them to not show up. This entire saga dragged on for literally nine months, and all of this was while I was pregnant. I understand I gave flexibility with timing, and some with budget, but nine months of empty promises and blowing the budget with BS rework is unreasonable by any standard. The business owner, for months, repeatedly apologized and promise to make it right. I understand some of the circumstances were out of his control, but again, 9+ months of dragging out a simple drywall and flooring project for us who has given them all the grace in the world is disappointing and unacceptable. It ended with me texting him to just forget about everything, that we will learn our lesson, take our fat L, and just hire someone reliable. It was upsetting, frustrating, but fitting that this last message didn't get a reply or an acknowledgment. The ironic part is that we are in the market for a carpet cleaner, and we would love to go with someone local. Shoot me recommendations!

    They showed up the next day after I called and quickly cleaned my carpets very well. Their pricing…read morewas the most reasonable of anyone else in town. They got all the stains from my carpet and it was clearly much cleaner when they left than when they started! I would recommend Piles to anyone I know!

    Excel Carpet Cleaning & Water Damage Restoration

    Excel Carpet Cleaning & Water Damage Restoration

    (1 review)

    OK, so I called last week and got an appointment pretty fast for carpet cleaning. All good. Today,…read moreday of appointment (26 May 2022), I called to confirm as I did not get a text or reminder of any sort so I almost forgot and scrambled to get the items picked up off the floor for my 0930 appointment. I talk to someone who was OK - but seemed put off that I wasnt going to be there to make payment. I informed him, if they had to be paid upon completion, no problem. Could he please facetime me so that I can view the carpet that he cleaned? He said that is not how they do things. Totally understand - but we are a working family and I have had many carpet people in the past and I paid over the phone - but I had seen their work before so it was never an issue. This was a new company that I wanted to try and wished to keep if they did a good job. Anyways, we hang up. 5 minutes later the owner calls me and tells me that me wishing to see the carpet facetime draws a "red flag". I asked him why. He said no one has ever asked that before. I reminded him that I work full time and so does my husband, we are retired military and currently GS civilians on base and that I just wanted 5 minutes to view it before paying. He said that is not how he does business and he wants to cancel. I mean, really???? Your going to lose a possible new customer, who, BTW, is a carpet freak and loves my carpet cleaned at least every 2-3 months because you dont want to spend 5 minutes showing me the carpet before I pay you???? I am just shocked. Maybe, just maybe they do amazing cleaning on carpets - sadly, we will never know OR maybe, he doesnt care to lose a future customer. I dont know. I wouldnt recommend them - the owner showed no care at all and acted like he didnt require or care for my business. V/r,

    Magic Wand Cleaning Services - carpet_cleaning - Updated May 2026

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