I would absolutely love to save you so much time and money. DO NOT rent from this company - especially this complex. Worst experience we have ever had. Every single 1 star I have read sounds true and accurate so pay attention to those most. We are very positive that they pay their residents that they do not have problems with to give them a 5 star review.
**Be sure and check reviews weekly/monthly they delete them!**
For starters, you're paying $1k for "luxury" when in reality, this is the kind of issues and staff you would expect in a $500 apartment. The office is a complete joke. They will give you attitude about anything and everything. The Assistant Manager told us, word for word - "when you are fresh out of mommy and daddy's house, you don't expect these kinds of bills" when we were simply having conversation with a different staff member about our electric bill being over $200. Which we had lived in plenty of other apartments and have never paid that much for electricity so we are not "fresh out of mommy and daddy's house" but thank you for trying to call us stupid, that was very professional of you. When we told the Property Manager she acted "surprised" and did nothing about it. Anyways, make sure to look at the AC units. The ones they use are literally AC units for a 1b1b not 2b2b or 3b2b which explains our overly high electrical bill. Nevertheless, the staff will not listen to you therefore to get anything across you have to repeat yourself 3+ times or just forget about it and fix it yourself. They do not care about you or your problems that they are responsible to fix and when you confront them about your lease stating how they are being negligent on their part, they just smile, nod, and ignore you to get you to go away and continue to take your money. Corporate will not do anything about it either. It took us 6 months to get a response from them. Even after getting that response and waiting for that long, all they did was take $15 off of rent monthly, which was an absolute slap in the face. When we moved in, the apartment was disgusting. Dust an inch thick. Walls had hundreds of tack holes that they did not bother filling. Floors had not been professionally cleaned. Gate is always open 24/7 so there no point in buying the key fobs that are non-refundable even if you turn them in. Parking SUCKS. Drywall was falling off the window seal from a leak that they did not "fix" until 6 months later after calling on several separate occasions during a rainstorm. We actually left the apartment cleaner than how we got it and still got charged for cleaning fees - and I clean very often. They have water hammer in their walls and they will refuse to fix it. Kids on property have been known to steal your amazon packages. It is honestly ridiculous. I took pictures of everything and am ready to use them if it comes to it, I would advise you to do the same if you somehow still chose to live here. Unfortunately that was not even the worst part we experienced. Our upstairs neighbors stomp consistently on purpose in every room after we kindly asked the office to let them know they were being a bit too loud in the mornings and waking everyone up below them and when we told them how they retaliated the office staff just shrugged and said it was normal noise that they can't do anything about it. We had even sent in recording, logs, you name it - nothing got done until they moved out. Even with all that information, the only option they would give us is to move into the same complex but in a different apartment and yet still required to pay a whole new deposit and moving fees at a higher rate of rent because of a shortened lease. We could not wait to leave that hellhole and get a place we can trust and feel at home with. We are happily in our new place and would not suggest that apartment complex to our worst enemy.
We have had so many other issues with them I could go on all day.. but these were our main issues we had with them, just simply do not give your time or money to this poorly managed company. read more
