I had an amazing experience with Dr. Rachel and the entire team at this clinic. From the very first…read moreconsultation, Dr. Rachel made me feel comfortable, heard, and confident in my decision. She is incredibly professional, knowledgeable, and genuinely cares about her patients' results and well-being. My results exceeded my expectations, and I couldn't be happier with the care I received. I highly recommend Dr. Rachel and her clinic to anyone considering cosmetic procedures. Truly a 5-star experience!

I have had a great experience going to Rachel and would highly recommend her. She is extremely…read moreknowledgeable and an expert injector. She has a great eye and is good at making subtle changes that provide noticeable but natural results! I have been so happy with all of my treatments.

I had a great experience with Krystal and her team. They made me feel comfortable right away and…read moretook the time to walk me through everything so I knew exactly what to They were all super attentive, and the whole process was way easier than I thought it would be. Minimal discomfort and everything healed up in about a week. Really grateful for the care I received, would definitely recommend!

I've recommended this place to many of my friends. Dr.P is so professional and caring, and fun!! I…read moretrust him 100% with any treatment. I will count my future rejuvenation work on him and his team! Everyone on the team is a blessing to work with, the provided me a home feeling. My friends always comment my skin has been glowing, and I'd credit this 100% to this team. Melissa is the best when it comes to facial. She not only is professional, but also super fun and deep to talk to. I feel comfortable sharing my life events with her as I see the regular facial with her as a detox session - mentally too. Crystal is super efficient when it comes to laser treatment. She's also super patient explaining to me many times the differences among treatments, and customize a plan for me. I trust her handle my face 100%. Stacey impressed me how professional, calm, organized she is. The way she helped me prep my treatment, send written summary and plan etc makes me feel she's my coworker. There was one time I was in the oxygen tank and made a mistake bringing a self heated eye mask in. I called her and she immediately stepped in, turned off the tank. While it still had 15min for me to get out of the tank, she helped me calm down and made me feel safe. Leslie is a lovely and sweet girl!! She did my IV treatments a few times, and i didnt feel any any discomfort at all with her needles. The treatment itself is quite energizing and boosted my energy.

Great experience overall! Came into the store not looking for anything specific, just browsing…read morearound. Had a wonderful conversation with hair specialist Mala. I asked questions, she shared her advice about a true hair concern of mine. She was patient and very thoughtful. She advised the Vegamour products for my concern and happy to say I will be returning to Sephora for another product she advised. Thanks Mala!!

This is the 3rd visit to Sephora at Stanford. The first time I wrote it off as they were all just…read morebusy. The second time I let it go. But this time.... It has become a trend. For the size of the store and the amount of folks they have working there, someone should at the very least greet you. I was looking at the new Valentino fragrance and could find no one to check the inventory in the back. I ended up leaving as it took too long to find someone to assist me. I shop in Stanford quite often, and there are only a couple businesses I can count that ignore you in this manner. Shouldn't judge a book by its cover...

Thank you for the above & beyond service that SHOOKA-KIA provided. I guess that's why I shop at…read moreNordstrom's because you cannot beat their customer service. Thank you.

Not sure why this store has such low reviews. It is much more accessible than Valley Fair, in terms…read moreof the parking. I love that it is isolated from the actual mall. It is never crowded and I always have great customer service. Plus it is pet-friendly. Unlike Valley Fair.

Hours posted are misleading or they are just closed. Nobody working here around/after 4PM. I can't…read morespeak for earlier in the day. Several cosmetic drawers are left unlocked though, so I'm guessing if you're lucky you can find what you need and take it to another counter. I checked the hours online before going and stood around for 30 minutes at the kiosk, tried calling, looked through open drawers, couldn't find the product I needed, and left. Order online and don't waste your time, I guess.

Just walk away from the counter and come back another time if they say a Mac associate isn't on…read morestaff. The experience is night and day. I went to get a color match and they had someone from another counter help me, but I ended up leaving with much too light a shade (NC15). I know very little about makeup so I depend on the advice of the people at the counter. Even I could tell as soon as I got home the vial of concealer under natural light wasn't right for me. I went to return it in a hurry the next day and an actual Mac associate was on staff this time. He was incredibly helpful and processed the return quickly for me. He took one look at my face and told me to try NW20, which I'm looking forward to trying when I have more time to stay and check it out. He was honestly such a relief to speak to after having to make the hassle of a return trip to the mall.

Samantha in cosmetics is very welcoming to customers. She is helpful, wonderful, professional and…read morevery familiar the products in her department. She is willing to give recommendations when needed. We've had a great repor with Samantha for many years. She is a highly valued employee. Wish there were more employees like her at Neiman Marcus!

For Van Cleef & Arpels…read more For a maison built on craftsmanship, legacy, and discretion, I expected a very different standard of care. We've owned our Van Cleef earrings for a little over two years. Beautiful pieces, but recently the backs began to loosen--enough that the main earring slipped off three separate times. Clearly not safe to continue wearing. When I reached out to VCA customer support, the guidance was simple: bring the earrings into a boutique for a repair assessment. Not once did they mention the need to purchase replacement backs or any additional charges. At the Palo Alto VCA inside Neiman Marcus, the experience took a sharp turn. The sales associate, Lauren, didn't take a moment to understand the situation or even examine the issue with any sense of care. She abruptly disappeared to the back, returned with a pair of new earring backs, and stated matter-of-factly that they were not covered--and that we would have to pay $230 for these tiny components. For context: we own Cartier, Shane Co., and other fine jewelry. We have never been placed in this kind of predicament over such a basic functional element. In every other maison we've interacted with, safety-related hardware is treated as part of long-term client care. Hearing "that's not covered" delivered without empathy or explanation felt dismissive and entirely out of step with the brand VCA claims to be. $230 for earring backs--paired with service that felt more transactional than thoughtful--left us genuinely disappointed. Luxury is supposed to reassure, not frustrate. This experience didn't reflect the spirit or standard that made us choose Van Cleef in the first place.

Devastating revision rhinoplasty with inadequate care and an outcome far worse than before, which…read morewill require further correction. I have shared my full experience in a detailed review on RealSelf.

He lied in his notes. He said I shouted at him after he politely asked me to remain calm. That's…read morenot what happened. what happened was I asked him the same question repeatedly for about 10 minutes and he did not answer and when I gently pointed this out, HE yelled at ME, "I ANSWERED AGAIN AND AGAIN AND AGAIN!" because he lied, Dr Pepper would not see me. If the statute of limitations had not expired I would sue him. I am in the process of reporting him to the Medical Board for disciplinary action. Also, he mocked me and laughed at me when he walked in. Also, he has the most incompetent staff I have ever seen in my life by FAR. One manager said "I didn't hang up, I disconnected." and she refused to repeat something that I said I forgot, because she doesn't understand the concept of memory apparently.

02/2024: I had a tummy tuck with Dr. Weintraub…read more Dr. Weintraub is patient, kind, and amazing at her job. Her office manager, Jolie did great with all the paperwork for my disability claim. It's almost a year later and I am thrilled with my results! She did phenomenal and the healing was seamless. I am having another procedure in February. I will update my review after!

I had a breast augmentation with Dr. Jennifer Weintraub this March and cannot recommend her or her…read morestaff highly enough! I spoke with five different surgeons in the Bay Area and she really stood out for her professionalism. More so than any other surgeon, my consult with her felt like a medical appointment as opposed to a sales pitch. She went into my medical history and went to great lengths to understand the results I wanted to achieve, especially as a smaller person trying not to go too big. She was honest, patient, and highly informed and willing to go into great detail about the procedure, which I really appreciated. Jolie (the practice manager) was also fantastic for laying out all of the details of the surgery and making sure it went smoothly. I trusted her enough to try a new implant (Motiva) that she hadn't worked with previously and do not regret my decision at all. The surgery itself went very smoothly and I had a surprisingly quick recovery (2 days of bedrest for 215-230cc implants under the muscle). Dr. Weintraub and Jolie were very responsive with the questions I had about aftercare. Three months post-surgery, I'm incredibly happy with the results and keep getting great feedback about how natural they look and feel! 10/10 would recommend this practice and working with Dr. Weintraub especially. Note: A lot of plastic surgeons will go to great lengths to market themselves, taking out advertisements and promoting their business so it's at the top of search results. I heard about Dr. Weintraub from a friend-of-a-friend and was way more impressed with her than all of the top-billed surgeons I consulted with. She doesn't advertise as much, but honestly she doesn't need to.

Didn't plan to buy anything when I walked in - I just wanted to browse what products they had in…read morestore as I haven't been in a Bluemercury in a while. The first store I went to was in El Segundo and Larchmont and found that there was a location in Danville but had never paid a visit as shopping online has become the norm for me. But as I was in the area, I wanted to check things out in person, which I had forgotten how much fun the shopping experience can be. Typically I shop alone, I don't ask for help and sometimes people don't come up to me to ask me if I am in need of assistance. I was approached here, but had no questions at the moment. I browsed around on my own until I did and I thought the staff was somewhat knowledgable and super nice. I was in the store for a while and got to test a couple products out. Ended up buying a product from RMS which I thought would be a good product to try out. I was offered samples after I had purchased this item. I remember there was another lady in the the store who I think had just walked in for samples. I kind of wish I had thought of that... they did have SkinCeuticals' new product out and I had completely forgotten about it. Would have been nice if I received a sample of that or of another brand's product I did not already have at home to try. You can learn a lot just by walking into a store vs. shopping online. I never really have had a terrible experience at any of the Bluemercury locations which is nice to say. Not every beauty retailer also carries some of the brands that they have which makes them a competitor / go-to site or store I always keep in mind for myself when its time to restock on certain products or try new ones out!

A rude customer came in AFTER me and started looking at the same brand display I was sampling. He…read morewas inches away and did not even say "excise me". The sales person started fawning all over him and didn't have time to answer my question and said she'd be right with me after she helps this rude idiot, she simultaneously grabbed the item I was intending to buy out of my hand and said she'd hold it for me, as if it were a shoplifting prevention tactic. I have spent thousands of dollars in there and there was more than one sales person. They always have a disjointed too cloying approach or they get distracted by someone demanding and rude. Never again I walked out and am done with blue mercury all stores. It's trash treatment and I can find better at any number of places in Palo Alto or online.

Jodi was a great help - what a wonderful lady. She helped me find everything I was looking for. If…read moreyou need natural skincare or makeup - this is the place for you

Great store and great staff. Very helpful and knowledgeable staff with great product selection…read more Very dog friendly. Welcoming my dog has made me both a frequent visitor and frequent buyer. I wish more stores were like this!