i had the worst day ever. decided to change my hair up and get a cute fall balayage done. i've never been here and i don't have a personal stylist. like everyone else i went on google, searched salons near me, and looked at the reviews and pictures. Essentials was close and seemed to have good reviews. i called them and asked if they had any opening for this week and told them i was wanting a balayage done. they told me to come in the next day at 9am. i even asked them to write down my number to give it to the stylist that would be doing my hair so that i can reach out to her and send her what i want, instead of just coming in and her not knowing anything. she did text me and i told her what i wanted, found a very good picture of what i wanted and sent it to her, showed her what my hair looks like now, and specifically told her how i wanted it!! went in the next morning and met with Sara, my stylist, she was very nice. she looked at my hair and said that she would need to lighten some pieces to get the look. i figured some would need to be lightened so i said okay. she went back and came back with lightener. she put the lightener on THE ENTIRE BOTTOM HALF OF MY HAIR. ON EVERY SINGLE PIECE!! once she had put it all on i knew something wasn't going to look right. we rinsed it out and she toned it. washed it out and then i went back to the chair and was starting to freak out in my head. my hair was a very yellow color. she didnt say much during the process. she did have to go to the manager/owner, Taylor, and ask what she should do to get the "blonde". Taylor told her to lighten it again and tone it after that. Sara put my lightener on it, then toned it. her words were "it looks so much better, definitely the lighter blonde we were wanting". she sent me back to the chair and i looked at it and i couldn't help but look so bitchy. i stopped smiling and stopped talking at all. i knew it was messed up already. she said we're gonna do the dark roots now and blend it all. she did show me which color dark that i would like so i did choose that. she put it on, washed it out and then she was "done". after she dried it, barely, i started getting tears in my eyes i was the edge of a meltdown. i just wanted to get out of there. i was in that salon from 9am- 1:15pm. when i went up to the front desk to pay, Taylor was there also. they both knew that Sara fucked up on my hair and knew i was not happy with it. i couldn't even speak i was so upset. she made me pay $170. i did and left. as soon as i got in the car i started bawling. i called my mom and she said to try and go somewhere to get them to fix it. i was about to just cut it all off. when i got off the phone with my mom. i called Essentials. Sara answered and i asked to speak with Taylor. she said that she was with another client, and asked for my name. i wouldn't tell her, i just said that i needed to speak with Taylor. Taylor got on the phone, and at this point i was crying. i told her that i just left there and that Sara did my hair and i am not happy with it, it is not anything like what i wanted and what i showed her. i asked if she would give me a refund. Taylor told me they don't do refunds, then said its hard for her to know what we're we're going for. i told her to give me her number and i would send her the exact thing i told Sara that i wanted, and then what i got! Taylor said to send her the picture and then she would give me a call back later. after that i had to do something. i then found a place who did fix it, the best she could! it is still not AT ALL what i wanted, still looks like shit but, only so much i could do in one day. read more
