**Please note that this review is delayed about three weeks** I booked an appointment online and arrived on time for the service I had scheduled. Upon checking in, I was informed by the front desk staff that Nyeisha does not work on Sundays. This was confusing, as the salon's booking website clearly showed Nyeisha as available at the time and date I selected, and my appointment had been successfully confirmed. I asked whether Nyeisha would be coming in since the appointment was booked under her name, but I was told that she would not be coming in. I was then informed that "someone" would be reaching out to me. After waiting a few minutes, I received a call from "Shaniya," who apologized for the mix-up and explained that the appointment had not been noticed because the booking system was not checked. I was asked if I could reschedule for Tuesday, but I declined, as I arrived with unwashed hair specifically expecting to receive the service I had already paid a deposit for. I requested a refund and explained that I would be writing a review based on this negative experience. I genuinely enjoy supporting Black-owned businesses and want to see them thrive. However, experiences like this reinforce the importance of strong operational practices, particularly in areas such as booking management, communication, and customer care. Professional systems and accountability are essential to delivering a salon experience that meets modern client expectations. This review is not meant to target individual stylists or salons, but rather to shed light on customer service weaknesses that significantly impacted my experience. I hope the salon takes this feedback seriously and implements improvements moving forward. read more