This is a reliable company that will give you honest reports about your problematic appliances…read more We've had them service our refrigerator and our dishwasher. I've just put in call for them to look at our gas cooktop.

This afternoon I have filed a formal complaint against American appliance for threatening to…read moredestroy property inside of my apartment. Property management has given them a key to repair a dryer and washer unit six different times the issue has not been addressed and police have been called following this threat. I absolutely would not recommend this business. It is unsafe and I am significantly concerned.

Paid hundreds of dollars to refurb my machine and they wanted another $100 to show my wife the…read moreproper way to thread it. Extremely petty. Would have taken them five minutes to talk her through it. Instead of gaining a customer they have insulted me and my family. They are rude curt people and don't deserve your business. A simple gesture is all we asked. They deserve less than 1 star.

I had a Juki TL 2200 mini (just like the TL 2010). It was 5…read moreyears since it had been serviced. After removing my foot from the pedal, it kept stitching, and the thread cutter was not working. So I was concerned it was a control board failure. They called and said it was all set and fixed! I was thinking I would need to get a new machine if the repair was over $300.00 to $500.00 Less than $300. I was delighted. Brought it home and ran it through all my tests, and it works as good as new!!! They don't sell Juki's but they are a certified Juki repair.

I initially had one star until the Techs (finally arrived) but upped it to 2, given that my fridge…read moreis now working ok... The dishwasher I'll document more about below This company is completely unprofessional doesn't follow through on their promises. They don't care at all about their customer's time. If I hadn't left work to come home early, and been on a time crunch given a closing date on a new house (damaged appliance(s) were in the old house) I would have canceled them all together and gone with either Dell's or All Around Town. I only went with them based on a recommendation that they may have lower prices on a new dishwasher. First of all, when I called to scheduled an appointment. Lenny, told me they were available on Wednesday from 12-3. I asked if they were able to come around 3pm and he sad no, no they only do the whole window from 12-3. He was emphatic about the fact that his techs do not start service calls after 3pm because otherwise they wouldn't be home 'in time for dinner'. I told him that would be fine, and I'd figure something out with work. Fast forward to the day of service. I'm at work (because that's where most people are at 9am on a Wednesday) and receive a call/voicemail from Lenny asking me to call him back. He doesn't say the reason for the call. I step out around 10:30 to call back and get a woman in the office on the phone. I wish I got her name because her lack of ability in the customer service department really warrants being called out directly. I'm perfectly polite to her and explain the voicemail from Lenny. She acts like she doesn't know what phones, or calls, or humans, or Lennys are, and says I can only leave a message for him, and that she has no clue what the call was about. She insists she has NO way to contact Lenny or the other service techs. I don't believe her, but I politely leave my contact info. I arrive home around 12:10, of course no one is there. I wait until 3:10. Still no service techs, and no called to give me an estimated time, an apology, nothing. At this point between my conversation with Miss Congeniality earlier and their lateness, I'm pretty frustrated. I call and politely ask if there was an update on the techs. Miss Congeniality again informs me in an annoyed voice that she doesn't have any idea, she only makes appointments. I ask if she has their cell numbers so I can call myself. She says no she doesn't have any contact with them (YEA RIGHT. ) and says I can leave a message with her. I tell her I already did that. ** Silence** then she angrily asks if she should just hang up. I say no, maybe she should get her carrier pigeons out to the techs because apparently that's how they communicate with her and customers (yes, I said pigeons). She basically yells, that she can take a message so I YELL my contact info at her, and tell her THANKS A WHOLE LOT, YOU ARE SO HELPFUL in a sarcastic tone and hang up. Five minutes later Lenny calls back, so those carrier pigeons fly real fast I guess, or maybe Miss Congeniality found her Rolodex in the office. I tell him what happened and he tells me that 12-3 is just a 'window' and that they got 'held up' and I remind him that he told me techs don't come after three. He brushes me off even though I told him just a call to say they'd be late would have been sufficient and that he wasted my time leaving work early. The techs arrive around 3:30 (apparently they're not worried about that dinnertime?), they're only in my house for about 20 minutes They were generally kind and did what they were supposed to.. but it wasn't that great either. The turn on my dishwasher again (causing it to flood on the floor again) then promptly tell me it's broken. Shocking. They then give me an outrageous 525 PLUS 200 dollar install price for a new one (no thanks). They did thaw out my freezer and clear the frozen drain, so at least that was something. It cost 145 for the call, and the fridge repair.. I think pretty comparable, but also still kinda ridiculous given they weren't here more than a half hour. So Cedar Appliance, you guys need to come up with a FAR better communication system and/or decide on your lies ahead of time so they don't contradict each other. Also, it's time to trade out Miss Congeniality for someone that can do more than act like at best an airhead an at worst a jerk.

Called them for a front-loading washer with a recurring fault. Two people showed up to examine it…read morewithout any tools or equipment to actually do so. They then proceeded to list multiple low probability faults that could occur without addressing the one I called them about. At one point, I thought they were going to sell me a bucket and washboard considering how negative they were towards clothes washers in general. Cost me close to $100 to be offered the opportunity to spend three times that should I call them to fix the original issue.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

Very accommodating. Repair done efficiently and fairly priced. Excellent communication too. This…read morekind of service rare today.

Prompt service ,, diagnosed problem couldn't fix but instructed me how and who to call to…read moreresolve,,, did not change a penny,, he is amazing.. he has fixed several other of my appliances in past would not hesitate to call again

The best of the best. knows what he's talking about .knows how to do it he's always been there…read more I've been in this town for 50+ years and you can't get a better person or a better service no matter when you call and he knows how to do it, super polite extremely low in pricing sometimes I think he under prices himself . no matter when you call he's there.

Without a doubt, I will never try to work with this company again. They cancelled a repair…read moreappointment two hours before it was to occur and then never showed up on the rescheduled appointment date. In addition, when I called to try to ask if they were still coming for the second appointment time, there was no answer and no call back. In my opinion, this is a terrible way to run a business.

Jall appliance service came quickly to fix my dishwasher. It needed a new part and they got it. Jan…read moreinstalled it even though it was tricky. It works great now.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Perfect. An actual human being responded quickly to set up an appointment the next day (Saturday)…read more Technician was personable and professional, arrived right on time, confidently diagnosed the issue, and swiftly completed the job (oven igniter and wiring repair). I would absolutely hire them again.

My nearly 20 year old dryer started having some odd issues and I'd hoped to salvage it. Having a…read morenot-so-great prior experience with an appliance repair company I was pretty anxious about the situation. Thankfully I got a referral to Ed's Appliance from someone I trust. I left a voicemail over the weekend about the issue and Ed called me on a Monday morning. I greatly appreciated the call, and his offer to get details over the phone about the model and issue (which I sent a brief video of). Ed looked into it and very kindly provided honest feedback and guidance about the issue/situation and even turned down my offer to pay him for the time he took to look into it. Can't get more honest and fair than that. Based on the experience I had with Ed's, I have no doubt Ed's would logically look into an issue and charge fairly for a repair. I'm grateful Ed's is out there for when yet another appliance starts acting up.

Exceptional service. Prompt response to inquiry, repairman arrived when promised, diagnosed…read moreproblem, ordered part and returned with new part as promised. Professional & friendly and reasonably priced. Highly recommended.