I have recent health issues that require bigger and wider shoes with more support while maintaining…read morea business look. I was greeted by Eli and he was TREMENDOUS!! After I tried on half the shoes in the store; Boxes everywhere he made me realize I had to say goodbye to my size11 shoes. He special ordered size 13 wide in a great looking shoe by SAS. He made me feel like I was the only customer in the store. Great work Eli and staff... Joe G.

Love the staff and their shoe selection. Got my work boots here and I love them. I know the owner…read moreand they've been in business since I was a kid.

They completely dropped all hunting gear when they discontinued guns (very progressive)…read more BUT, they still advertise that they are a "hunting store" to get people to walk into the store. Pretty much low lif.

I went to purchase a new pair of sneakers Wednesday 4-29-26. I was not sure this time...of what…read moretype of sneaker I needed. I was always comfortable with my BROOKS which I have purchased for years but not running around like crazy in any longer in work I was not sure what type of sneaker I needed. Once Keenan approached me and asked if I needed help I was more than grateful. I explained my problem and he knew just what to give me to try on. He explained both brands of sneakers. I tried both on and again I am just so grateful to run into Keenan that day. I am still now wearing BROOKS, but it's now a new line of walking sneaker called GHOST. And to tell you how happy I am with this sneaker I am going back this weekend to get another pair. Thank You,,,Keenan for all the help! Very happy customer ! Jeannette

To say the least, I am shocked that no one has reviewed Gino's before. As they are an independent…read moreshoe store away from the main business areas of the Wyoming Valley, I would have figured someone would have something to say. However, this does mean I get to go first. When I was a kid, well over 30 years ago, my mom and dad used to take me to Gino's to get shoes. Back then, they were just one of a number of shoe stores in the Back Mountain. Today they are the last, staying around with good quality and great customer service. First, a warning. Gino's specializes in kids' shoes and athletic shoes. They do have some men's and women's shoes, but not the selection you would find at a department store. But in the types of shoes they specialize, I have not seen better quality, and the selection rivals many children's shoe stores. On our last trip there, I was impressed by the sheer variety of toddler and kid's Crocs they sold. What is even more impressive about Gino's though, it the customer service. Even though the store was busy when we arrived, we were helped relatively quickly. My wife and I really wanted to get Crocs for our little boy, but the pair we wanted was too big in his size and too small in the next one down. The salesman actually took the time to show us why that particular style was cut different and pointed out the others that were not a standard cut either. He must have known how everyone of them was cut, because he suggest one color, that fit perfectly. How many stores still have sales staff that know the product that well? Finally, Gino's remembers its customers. As we were checking out, I said hello to the owner. After not seeing me around the community for over 20 years, he still remember who I was, and we had a really nice conversation. Does it get any better?

Best Back Mountain shoe store for children. Gino and Vince…read moretreat their customers like family!

Paul fixed the leather strap on my Coach purse. He glued it and sewed it back together. My…read morehusband and I both cannot tell which strap had the repair done. The work is impeccable. We honestly still have no idea which strap was repaired as they look exactly as the they did when the purse was new!!! Thank you Paul for saving my handbag!​

Paul has been repairing my shoes for several years. He does an excellent job. He is reasonably…read morepriced and reliable

Pretty good for an outlet. There were a lot of stores to explore for all ages and all your needs…read more We were able to get several items we needed for our home and family at pretty good discount prices. Ample parking surrounding the complex. Also, we didn't shop there but there were several food trucks for those wanting to stop and enjoy a good meal. Bathrooms were clean and available throughout several buildings. Highly recommend for your shopping needs.

We have always driven by the outlets on our way to the Midwest. This time we decided to stop by on…read moreour way home. It has a funky layout with plenty of parking. It had a few of the stores we were interested in such as Coach, Lululemon, Nike Factory and Abercrombie and Fitch, Vera Bradley, Kate Spade. There is a food court with seating as well as food truck court (didn't look open on that Monday). We did find some merchandise not seen in other stores and some good deals. Service was friendly and efficient. It was a nice break.

6/20/20 yay we can actually shop again. I enjoy the Shoe Department. The help is always pleasant…read moreand they have an amazing clearance area. I saw shoes in my size from 4.96 to above. I enjoy their summer flip flops they have on the wall. I've gotten some pretty nice jewel encrusted flip flops for the summer in the past too. I've purchased FILA and other great brands like Asics too. I hate shoe shopping for sneakers- it's a huge ordeal for me and my messed up feet. The shoes are in line with pricing I'm used to, but you can get some remarkable shoes on clearance here. Don't forget their selection of accessories like handbags. Love the Shoe Department. Staff is always polite and helpful. Keep up the great work!!

Reasonable prices for better quality shoes. Never have my size or my husband's size but always find…read moreour kids sizes. Staff is very polite. However, website hours don't match the actual stores hours. Multiple times we have gone based on the websites hours and they were closed.

My Grandson just started Pre-K and when I picked him up he said "Grammy my shoe broke." The lace…read morehad broken off from the toggle of his new school sneakers. I decided to stop by Gino's as we had purchased them there recently. The doors were locked as the sign indicated they closed at 5pm instead of 6pm. To my amazement an employee opened the door. I explained the problem and she relayed it to Dave who was in the back area, still working. Unbelieveably Dave said he would fix the shoe and he did so as I waited. He assured me the fix should be ok, but if not to return. There are few individuals or companies these days that did what Dave or his employee would do. Just an exceptional hometown shoe store with old school values. I have taken my Grandson there for years and highly recommend them for fitting childrens shoes properly for their growing feet and all the running and playing they so enjoy doing!

Family owned and operated shoe store, very helpful and friendly. They sell sneakers, work boots,…read morekids shoes and infant shoes and they also do shoe repair which is hard to find nowadays because we live in a throw away society. Prices are a little high on certain things but I'd rather pay a little more knowing my money goes back into the very community in which I live, instead of some big box store.

Humphreys is always our family's first stop for quality shoes and sneakers. The staff is so helpful…read moreand knowledgeable. Plenty of sizes and styles are available and if they don't have it in stock, they get it in for you right away! It's also a great spot to find gifts for friends and family!

Thank you for the great online experience. Blundstone discontinued my favorite boots and I found…read morethem at HUMPHREYS. They shipped the very next day and arrived quickly. I appreciate the great service and I'm happy to snag a pair of my favorites before they are gone for good.