purchased a pair of Clark sandals on April 18th and they tore up on April 28'!!! ten days, so i had…read moreput the receipt in garbage along with box by thencome to find out i need them in order to exchange and they would not accept the charge on my bank statement. Clarks Shoe quality 0 Associate i spoke to 4- not sympathetic dod not care

My go to store in the Wilkes-Barre area for shoe shopping. Encore is located in the Wyoming Valley…read moreMall; next to JCPenney (regular Shoe Dept. is located in the Arena Hub Plaza.) Large store with an excellent selection that tends to stock the odder sizes that other stores and regular Shoe Department's don't. Almost every time I shop here, they have the 1/2 size wide I need. Selection in-store includes work boots, dress shoes, and everyday sneakers, with a separate clearance section off to the side. Overall excellent store worth a stop, and unless you need something very specific, the best of Wilkes-Barre.

I was in here recently trying to shop for my mom, I wasn't even planning on trying on any shoes,…read moreand after I asked for ONE shoe, they brought me out 4 boxes and a bunch of other shit trying to upsell me. I do NOT appreciate this and will not be back.

My daughter placed an order for shoes. When the delivery arrived the box contained two left shoes…read moreof different sizes. After returning the delivery, they sent a replacement order that continued a stained shoe and a dirty sock. You can't make this stuff up.

I had the best costumer service I ever had thanks too a employee her name is sara ...read more

It's all but over here at Wyoming Valley Mall with it continuing to lose anchors and stores. If…read moreshopping here, watch for the large potholes around the ring road. The former Bon-Ton and Sears remain vacant, with Macy's also leaving in early 2025. Two major power outages also greatly affected the mall in 2025. What's left? The former Sears wing is largely vacant except for the H&M with the Macy's wing being not far behind. Both wings were cold during my visit and I'm not sure how much heat is being supplied. The JCPenney wing remains almost fully occupied with stores including American Eagle, Bath & Body Works, Maurices, and Shoe Dept. Encore among others. Food wise, Cinnabon keeps center court busy, with Auntie Anne's and Dino's remaining, but the food court is totally empty. One of the major problems is the clear lack of ownership investing in the mall. Kohan, followed by current owner's 4th Dimension Properties have not fixed the ring roads. Buckets can be found collecting water at center court and several other places in the mall, with the center court leaks being a problem for several years. The situation here will not get better. At one point not that long ago, this was the best mall in Northeast Pennsylvania. Now it's hard to justify coming here, except for the external facing Royal House Buffet. There's no word if MotorWorld will continue its project to move car dealerships here, but anything at this point would be an improvement.

A meh of a mall. Pretty small with only some good stores…read more The "food court" only had two places to eat! I bought some goodies at this awesome Polish store and an Australian crystal store. I enjoyed perusing the big Hallmark too. That's about it.

One of two anchor stores left in the Wyoming Valley Mall, it is one of my faves. I've always loved…read moreshopping at JCP and the fact that you basically NEVER have to pay full price is a definite bonus. I LOVE their $10 off $25 deal that they consistently offer and they will let you pay separately for orders so that you get the best discount. Customer service can be hit or miss. On our most recent visit, the cashier was super friendly and helpful; however, I've also visited in the past where customer service was extremely lacking with some really crappy attitudes/moods I've had to deal with. I've come across more happy staff than moody ones so overall, I'd recommend!

I've been going to JC Penney's all of my life. My mother used to take me to one on Long Island when…read moreI was a child back in the 1960s and 1970s to shop for school clothes and suits for church. It was a "go to" store for many families. Unfortunately, buying clothes online has become so popular that stores like this are either closing or have diminishing customer service and reduced stock. I went to this store looking for a pair of casual leather shoes. They had several that I liked which were a little pricey but not too bad. Unfortunately, they didn't have anything in my size (10W) which is probably one of the most common men's sizes. Not one of the four shoes I liked were in stock for my size foot. Of course the had plenty available for someone with Wile E. Coyote feet or super small feet but nothing in one of the most popular sizes. I ended up going to Shoe Dept next door and found a good deal on a great pair of shoes. It's said that such a great store is going downhill. Sign of the times I guess.

This is the saks distribution center store. It used to be in Aberdeen, Maryland but was moved to…read moreWilkes-Barre, Pennsylvania. The items in this store are severely discounted because they either have stains, rips, are missing a strap or a button, were the display or something about the item made it unsellable in the actual store. The first time I visited this store was in September of 2019 around noon. I just waltzed in no line and came out with five bags full of gowns, shoes, bags, and tops. It was an incredible experience and I remember telling all my friends about it. I couldn't believe all the designer goodies i was able to find at such good prices. Fast forward to October 27, 2020. I live about two hours away so I woke up really early because I originally thought the store opened at 9am. Arriving at around 9:45 am i was surprised to see a long line of people waiting at the door. I come to find out that the store opens at 10am and there is a lottery system to get in. You get a piece of paper handed to you with a number on it and when you get called you're then allowed to come in. While conversing with the people in line I realized that the majority of them were resellers from all over the tri state area. They all seemed to know each other and come to this store on a regular basis. Unfortunately unless you are one of the first five people getting into the store then you are left with the scraps. I waited an entire hour after the store opened to get inside and that was only because some of the resellers who weren't the first five to get in gave me their number and left. Resellers were walking out with bags of designer stuff leaving regular people like me to get nothing. I understand reselling is a business but it's just so tacky seeing grown men buying a $600 ysl bag just to resell it on eBay. I couldn't believe that people were driving 3hrs from Maryland or north jersey just for the opportunity to get a designer bag at a massive discount. The merchandise in the store was scarce. All the big designers are gone after the first 10 minutes the store opens. The pricing isn't even at a significant discount. If you want to buy a new ysl bag for $600, you can do to your local t j maxx or Nordstrom rack. All in all the experience was very disappointing. Resellers once again ruin what could have been a really good discount shopping experience. I would rather pay double the price just so I wouldn't have to be exposed to these scavengers. Unless you live relatively close to the store then it's a waste of a trip. The merchandise and experience was better last year. I had a nice conversation with the manager asking her if the lottery system was because of COVID but she said it's the only fair way to give everyone a chance into the store. She was a delight and I don't understand the hate directed towards her in the google reviews. One last piece to be aware of, these resellers bring all their friends and family to the store giving them a greater chance of being one of the first ones in the store. There's also some resellers who will pay off the people who go into the store first to get their merchandise from them.

please do not support or shop at this store. they refuse to pay their employees what they are owed…read more this is 4 th pay check they have messed up in two months. last one almost took a month to get corrected. they are still waiting to get paid for Memorial Day . it's been 3 weeks still nothing . i understand mistakes happen but you fix it in the next check not months later. please take your money to a comp that cares about their workers .

I went to purchase a new pair of sneakers Wednesday 4-29-26. I was not sure this time...of what…read moretype of sneaker I needed. I was always comfortable with my BROOKS which I have purchased for years but not running around like crazy in any longer in work I was not sure what type of sneaker I needed. Once Keenan approached me and asked if I needed help I was more than grateful. I explained my problem and he knew just what to give me to try on. He explained both brands of sneakers. I tried both on and again I am just so grateful to run into Keenan that day. I am still now wearing BROOKS, but it's now a new line of walking sneaker called GHOST. And to tell you how happy I am with this sneaker I am going back this weekend to get another pair. Thank You,,,Keenan for all the help! Very happy customer ! Jeannette

They completely dropped all hunting gear when they discontinued guns (very progressive)…read more BUT, they still advertise that they are a "hunting store" to get people to walk into the store. Pretty much low lif.