I work for a law firm in Rancho Cucamonga and we needed to file a Response at the Family Law courthouse in San Diego because we had a rush filing due today. I did a search online for Process Servers near the courthouse in order to keep the costs down for our client and because I needed to get the documents filed before noon today. I found eServe, they were a short distance from the courthouse and should have been able to get my documents filed today with no problem, or so I thought. I called and talked to Tony who explained that to file the documents today before noon (when the court closed) would be $50.00 plus a $32.63 fee for them to advance the filing fee for the Response (which by the way they did not advance, they require payment upfront before doing ANYTHING but they don't tell you that over the phone so why I was charged $32.63 for them to charge the credit card for the filing fee is beyond me). Anyway, I got the money from our client and emailed the documents to Tony. I received a confirming email from him that he received the documents and would get the filing taken care of. He also sent me the credit card authorization for me to complete for the filing fee and the process server fees. Being that we are a busy firm and relying on the email from Tony stating he would take care of it, I got back to work and waited for confirmation of the filing. I sent the credit card authorization back to them at about 11:40am or so. I then received an email from Tony stating there was only 10 minutes left to get the documents to the court and would Monday be okay? I emailed him back infuriated because now we would not have our documents filed by the deadline. I expressed my frustration and explained that I expected to not have to pay the $50.00 "rush" fee since my documents were not filed today as was promised. I then receive an email from the Operations Manager "Ben Stone" (he can't even manage to get my first name right even though it's in 3 separate email signatures) who states that Tony explained "very clearly" that their runner could not be sent without payment. I explained to Mr. Stone that had Tony explained that to me OVER THE TELEPHONE (and not in an email) when I set up the filing then I would have made a payment over the telephone but since he FAILED to communicate with me in a clear, precise manner I was under the assumption that they would get the documents filed because of the time constraint (like a true professional process service would do by advancing the funds and collecting later once the job was complete and the client was happy). His excuse for not doing this was because we are a first time client. Well since it was too late to be able to get any other process server to take care of what this place MISERABLY FAILED to do, I was stuck using them to complete this assignment. I just pray they are competent enough to get this handled on Monday. Given this experience with them our firm will not only be a first time client, we are a one-time client. read more