The overall experience was amazing! The overall process was very smooth. Communication was amazing,…read moreand my car is running like new! Team is very knowledgeable and worked hard from start to finish and the process was very quick! Definitely recommend!!!

I wouldn't replace these guys for NO ONE. They know what they're doing and get the job done. They…read moreare PunctuAl, honest, professional, and a must try. I request all my friends to come here and even strangers lol. The value and quality of work they give is unmatched. Shoutout to Hugo. Salute!

We have been coming here for a few years now. We were looking for a new place to bring our vehicles…read moreand they had been highly recommended to us. Since then, we have always found them to be very helpful and not just trying to upsell us to some other service. We have gotten brakes checked / replaced, oil changes, and other misc services as our vehicles have needed them. They can get backed up, so I'd recommend calling and see what their wait is like and how long they might expect to get your vehicle back to you, just in case. They do have a key drop-off box if you are needing to leave your vehicle their overnight or before they open.

Just had a 4 wheel alignment done after a poor alignment from Durrell, and they did it right! They…read moredidn't just adjust the toe, they did the camber and caster as well. I will never return to Durrell, who told me I had 4 bad tires, which were new. A+ provided a printout showing how much each item was off and the degree of adjustments made. I would trust A+ to do all future repairs to my 2009 Dodge Ram truck! They get an A+ rating from me!

He got my truck ready when he said he would and they did a good job. Mr Gray is a man of his word…read moreand a good dude. I'll be using him again for sure. Most diesel mechanics are slammed but they got me in and got it taken care of. Good folks! Highly recommend!

Our RV broke down in Trussville, Al. It was a nightmare but Benny with Gray's went the extra mile…read moreto reassure us that all was well. It was our wiring harness. The price was reasonable and he had it ready by the end of the day. All of the people in this town were very, very friendly. If we had to break down, this was the place to be. Thanks again, Benny!

Should have left when the person greeting us didn't actually tell us she worked there, was lugging…read moreher purse around with her, and honestly was just flat out sketchy. They did have a car we were interested in, which is what ultimately led us to this destination. We did proceed with a test drive and liked the car. She then attempted to pull old school negotiating tactics, which are annoying to begin with .... she added a whole new level of horrible to the car salesperson experience. We ended up leaving, extremely frustrated as we did like the car. Manager called us back a little later and urged us to come back, we only agreed to come back if we didn't have to work with her. Should have been a red flag and we should have just walked, but we went back. To their credit, they didn't make us work with her again, but it was beyond awkward as she glared at us every time she walked by us. We did come to an agreement, but it took far too long, and there were so many things that should have indicated just walk away. We had a small list of 'Owes us' when we wrapped up. That turned into a nightmare for us to get taken care of. Once the sale was made they were done. We had to make all the calls and follow up with what they committed to us .... not the other way around. Really disappointed in what they claim to be customer service. I hope this isn't how they treat all their customers and to be honest they should be ashamed of how they treated us, especially after we came back. Fast forward, the car we got, is turning out to be a lemon. Fortunately it still had a manufacturer warranty and it's being taken care of (not at this location). I honestly don't think I would go back here even if they were offering free cars .... simply not worth it!

Very friendly and helpful. The environment was very much inviting and didn't feel like I was…read moregetting overlooked. I came in with a problem and left with it fixed. There is a picture that is on the wall that says don't tell me how to do my job with the hourly mechanical rate. I found that hilarious because he knew exactly what my problem was after I explained it to him with me just assuming and guessing. Kameka customer service is top tier she is very professional and patient. Thank you to you both for helping me get my baby back up and running smoothly without the morning hassle.

I had brake issues for the past few weeks, I went in, got seen immediately, they listened and cared…read moreabout the issue. Wonderful customer service. Fast and friendly. Highly recommend

I came in needing a wheel bearing replaced, as well as front brakes and rotors. I was quoted a…read morereasonable price compared to the place I usually take my car for maintenance. I was told that it was not my wheel bearing, but my transmission that was making the noise. I went ahead and had the front brakes and rotors replaced. I then took my 2019 Camry to a transmission place, and of course, they said my transmission was perfectly fine, that it was my wheel bearing. So after have three different people/places (including my boyfriend, who has a master C license) tell me that I needed my wheel bearing replaced, not only time was wasted, but an extra $125 to have someone look at my perfectly good transmission, was also wasted. I will NEVER take my car to them ever again.

The customer service was great! I stopped by with no appointment and they were able to fit me in…read moreand repair my vehicle the same day and it was a reasonable price!

I've been taking my vehicles to Panos for a couple years now. They've always done great work for me…read morebut I'd like to share about a recent experience where they truly went above and beyond for us. We have had car trouble with a vehicle we recently purchased over the last few months. The defect in the car is not currently covered by warranty. There is currently a lawsuit against the manufacturer for the defect, but we've had to bear the expense for now and hope ours doesn't have the issue outlined in the suit or be accepted as one of the many plaintiffs on the case. Tim and the rest of the Panos team have been super kind to us, helped us borrow a loaner vehicle to keep our small business running when we desperately needed it, and been more than fair in their dealings with us in a way that I don't many other mechanic shops would... certainly not dealerships nor the majority of larger shops! This group is truly honest, fair and exceptional in what they do! I can't recommend them enough to anyone seeking great service with a business they can trust.

Always do quality work- will give you trustworthy advice about your vehicles condition and make the…read morerepairs correctly. They also advise when you should wait or not have a repair or service! My family has used their services for many years now.

I'd give zero if possible. took my car in Saturday at 10am for a diagnostic test. They said it…read morewould be a few hours and they would call. 5:30 rolls around and they haven't called and knowing they close at 6 I go down there and they've closed early. Locking my car up! they're closed Sunday. My husband and I share a car. He has work Monday at 8am and no way there. My child's car seat base is in the car. just don't go here! They're incompetent.

I went into the tire engineers on main street in Trussville and asked the manager for a front end…read morealignment. He was immediately RUDE asking me why I thought I needed an alignment then went outside and said my tires were bald,which obviously they were not, insisting that I buy new tires. I've used tire engineers alot in the past but no longer after today. Drove down the street to Vulcan Tire & Automotive and they did a great job on my alignment and did not try to sell me anything that I didn't need. They have earned a new customer.