Do your homework before you hire Robert and Monique to manage your Short-Term Rental property. I would describe what I experienced with Escape Vacation Homes managing my STR property for 14-months with 4 words, over commit and under deliver. I was initially sold on Robert and Monique's concept of a small "boutique" property management company that cared more for your home than the big companies. Unfortunately, that is not what I experienced. I've now been with Air Concierge for 6 months (JUL-DEC 2023) and have a side-by-side comparison on the key points that matter for hiring a property manager to manage your STR. * Performance - at the end of the day it all comes down to numbers, and the numbers are objective. o Net Income was 270% higher with Air Concierge. (performance for a full 12-month period with Escape was 10% of Robert's original estimate) o Reviews - Air Concierge quickly got 5 5-star references for the property with great write-ups on the property and the experience. During that same period Escape produced zero references (Escape only produced 1 review over 14-months, and the comment only referred to a "smooth transaction", nothing about the property). * Reporting - Air Concierge's owner's dashboard is excellent. I can instantly see gross revenue and net payouts, profit margins, occupancy rates, unrealized revenue, etc. Everything that I need to financially manage my STR. With Escape getting this information was a manual process of compiling data from multiple reports that had inaccuracies and were missing data (like missing dates for invoice items (an IRS requirement)). When I'd ask for clarification, the responses were slow and curt (it took 18-days to get a response on the missing invoice item dates). * Service - Robert and Monique run Escape Vacation Homes with banker's hours. If you need service as a property owner outside of those hours, you'll get an email response stating that they'll respond within 2-days. In my experience, that rarely happened, as many of my inquiries were never responded to, or, if there were 3 questions in an email, they'd respond to 1 and ignore the others. With Air Concierge I have a team supporting me that has been impressively responsive to all of my asks. * Home care - With Escape there was always something that needed attention when I arrived at the property, like my grass being mostly dead (using Robert's preferred landscaper), or me being able to write my name in the dust on the counter after being charged a refresh service the day before. Once my Ring camera for the driveways went offline and I asked Robert to spend the 5-minutes that it would take to reset it. I returned to the property nearly 3 months later and had to reset it myself. If you think they'll be that set of eyes watching your property while you're out of state, they won't. The experience so far with Air Concierge has been outstanding service, and my home is immaculate when I visit. * Fees - Escape's onboarding fee was 20X more than Air Concierge's, and several of the tasks that Escape promised to perform, like labeling light switches, were never done so I had to do it. Air Concierge charges 28% less per full cleaning and 90% less for a refresh, and provides vastly better service. Based on the Ring camera footage, the Escape cleaners spent roughly half the time that the Air Concierge cleaners do which explains why there wasn't a single visit to the property where I thought I was getting my monies worth from Escape's high cleaning fees (full or refresh). And I felt I was always being nickeled and dimed for Robert and Monique's "services", from Robert charging me his hourly fee to call the pool guy when the heater malfunctioned, to Monique charging me her fee for restocking, or $0.11 to print a piece of paper, all fees that I am not being charged by Air Concierge. read more

My family and I stayed at a beautiful property in La Quinta's Legacy Villas and celebrated our son's birthday, it was an amazing experience. Top notch beautiful location with breath taking Mountain View's. Robert and Monique had everything organized upon our arrival, making the check in process seamless. The villa was very clean and well stocked, you could tell they were expecting our arrival as they left music playing and lighting, very cozy! We had no problems having guests for the birthday party as Monique cleared all of our guests with the gate beforehand. Robert was easy to get a hold of with any questions we had. We would highly recommend Trusted Property, Robert & Monique offer first class customer service all the way! They are honest, easy to work with and they truly treat their guests like family. We look forward to working with them on all our future vacation rentals! read more

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(These people are scammers!) I stayed at the "Télu" La Quinta location and had one of the worst experiences with the hosts. Despite cleaning up after our weekend stay for over 3 hours and paying a $650 cleaning fee, the hosts charged us over $1300 for additional cleaning and "damage" to a grill item that was damaged previously to us arriving. I can not express strongly enough to not work with this company. read more

Robert at Trusted Property was as professional as you can get in dealing with our situation. We initially tried to rent our home in Bermuda Dunes, but out of the blue we received an offer to purchase. Robert answered all texts and calls promptly. He was well reviewed by potential renters and his feedback on our property was of great help. I should mention the fees are extremely reasonable for the service Trusted Property Delivers. All the Best, Cameron and Deana read more

If I could give these people 0 stars I would. TOTAL scam artists. Charged us over $1600 on top of the $630 required cleaning fee. Ridiculous additional fees for things like "thumbprints on the light switch." They also scheduled the landscapers during our stay very early in the morning while we were trying to enjoy the pool. If you want to be taken for a ride this is the place. Total scam artists DO NOT RENT HERE read more

This management company is the WORST. I stayed at the Villa de Cereza house in LaQuinta through VRBO for multiple months in 2020. This was a horrible experience and both Monique and Robert were extremely difficult to deal with, rude and completely incompetent. There were so many problems with the rental and they did nothing to help. They only tried to extract more money from me. Constantly. The homeowner was completely unresponsive. The experience was so bad, we left the rental and rented another home a few miles away and had an enjoyable stay with no issues. I never had any problems like this with anyone. At the end of our stay, the management group/homeowner stole our security deposit. No reasons given. No proof of any damage given (there was no damage whatsoever). These are horrible people and this home and management group should be avoided. I put up a bad review on VRBO about this property and they re-listed it under a new listing to remove my bad review. Be wary of this management group. Wanted to make sure they get the review they deserve. read more

I would have given ZERO stars but that's not an option. we rented a property from these thieves with a large group and were charged insane fees for normal use of the property. we tried communicating to come to a compromise but they completely ignored us. we were accused of many things, including stains on furniture that we found well worn upon arrival, fees for moving a vase and forgetting to put it back in place, fees for a few popcorn kernels on the outdoor area... we paid a big cleaning fee with the rental and that should have been covered. these crooks should be stopped. read more

Worst experience of our rental life. We rented through Escape Rentals for the property below for our Thanksgiving holiday. A renter and home owner has his property on Escape Rentals through VRBO by the name of "David Snyder" in the Santa Rosa Cove, La Quinta We had rented the property out for our Thanksgiving holiday - my family goes out every single year and we have mostly rented through AirBNB and we have NEVER had something like this happen before: Coach roaches, a broken oven and just overall dingy/old quarters (nothing like the photos). And then a week after our stay (yes, 7 days later), the property manager claimed we had "broken his oven door" and promptly sent a bill for a new oven (by the way, his oven is 18 years old - we checked the make and model lol!! WOW).. We couldn't even USE the oven, in fact, our Thanksgiving turkey and dinner was delayed THREE HOURS - yes three, no exaggeration, because the oven wouldn't cook the turkey - why? -because it was ALREADY BROKEN. I highly advise never renting through VRBO or at least from the owner below - I can tell they are going to keep doing this to renters until their home has been fully refurnished. We alerted VRBO and basically got a very casual response of "file a damage claim" which basically means, we can't help you and won't - their service fee was $600, and I have no clue what we even paid that for if they aren't willing to help their renters from property issues and getting swindled. For your sake, avoid at all costs. Location: Santa Rosa Cove (La Quinta) CA Property ID: 565367 Owner Name: David Snyder VRBO through Escape Rentals read more

One thing thing that I like about this company and there are plenty of things to like but one I like the most is the way they handle any and every situation. Robert who is my property manager handles everything so quickly and gets it done straight away. Anything and everything done taken care of instantly amazing customer service which I can depend on and actually I don't have to worry about anything as I know it's being well taken care of. I don't write many views on yelp but I feel like I have to give credit when credit is well deserved, Especially to a company that is good as these guys. I Just wanted to say thank you and I appreciate all you have done and do. And look forward to another no stress no hassle year. You guys are truly the best. Thank you. read more

Monique and Robert have managed my property for almost 5 years and I don't regret it for a second. I had to move out of the area because of work and they took care of everything that ever came up. Their communication, attention to detail, and professionalism has been great. They also did a great job attending to guests' needs and making them feel welcomed. I couldn't recommend them highly enough! Thank you for everything! read more

Terrible service!! No follow through, always had excuses, couldn't find us anything in 2 months!! Would NOT recommend!! UPDATE: just received a PROFANITY LACED EMAIL from Monique because I told her not to contact us any longer & she said she is suing me for deformation. I strongly urge you to stay away from this "lady" and their company. She seems a bit unhinged - use this company at your own risk. Will be contacting BBB as well. BTW - have no interest in contacting you. Perhaps you could ask Monique to stopsending me her continuous obscene emails. Thank you!! read more

One of the absolute worst weekend renting experiences I've ever had! After paying the outrageous $650+ cleaning fee to stay in this rental, these crooks decided not to actually clean the place but charged my friends and I even MORE money for replacing anything that was just out of date/they didn't want to clean.... Upon arriving to the Télu rental in La Quinta we noticed it had a completely broken oven (which we also later got charged another $400 for)... I highly recommend NOT giving your business to these clowns unless you want an additional $1,700 bill sent your way after your stay!!! Terrible!!! read more

My husband and I have done business with Robert and Monique for quite some time and have found them to be honest, hardworking and very dedicated to their customers. They take pride in their company, and they offer a beautiful selection of properties. I highly recommend them. Great work Trusted Property! read more

Robert is a "pro". He knows all the "ins & outs" of property management, maintenance, marketing and is totally "hands on". He goes out of his way to make sure you understand every detail of his services and costs. His management is geared for "guest" impact and reaping the benefits from his tried and true methods. The best thing I like the most from Robert, is his direct approach that is transparent and honest. I highly recommend Trusted Property and Robert for any Vacation Rental property management items. read more

I tried to work with Monique to rent a house on VRBO. I did have a few questions about why the cleaning cost was double of the ones I was seeing and also why she needed all of the money up front. But I paid same day in full and she still canceled the place on my family for the holiday and told VRBO she was not up to discussing it. Super frustrating and upsetting. read more

If there were 10 stars I would press on them. Robert and Monique are the very best in the world. Lifesavers to say the least. They actually know how to build a house. They have been on my site every step of the way when I have large brand new projects. They have even helped on these projects, not just managed. I do not to this day know what they cannot do or achieve. In by book, just about anything! Thank you Trusted Property Management. Changed my whole life for the better. Jane Davis read more

I have had the privilege of working with Robert and Monique since they first got started in business. I own a home in LaQuinta and use them to manage every aspect of vacation rentals and ownership of a second home. It's rare to find people so dedicated to their craft and customer service. When I do have a chance to use the home I'm always blown away by the work they put in before we arrive. The home is always in better shape then we leave. Renters leave happy detailing their positive experience with Monique and her attention to detail. I hesitate to leave this review because I'm concerned once the word is out they will be swamped with new business but I'm confident no matter how big they get I'll be made to feel like I'm their only client!! read more

I've rented a house from this company and Monique was wonderful, kind, gracious and really helpful.I loved my stay and home was sooo clean! Had a good experience with them and a great time. read more

Great short term rental to stay at. Easy and smooth transaction, especially since we booked last minute. The home was immaculate, and would definitely rent again. read more

We rented the Serenity in Indio through Monique. It was a family trip with my parents, sisters, husbands and kids (ages ranging from 1 to 62 years old). This property management group is a COMPLETE SCAM!! They make you purchase a $99 insurance package, and charged us (a family) with an $1800 bill at the end of our 5-night stay. We didn't break a single plate, glass or any item our entire stay and were practically blamed for taking the time and effort upon departure to strip the beds and place the bed sheets in piles in the laundry room. After we left, Monique put through an $800 insurance claim on our behalf and said that they would go easy on the remaining amount owning if "we cooperated." Monique told us that the previous guests were festival partiers, and that they were trying to restore the house to original state before our arrival. We even found drugs floating in the pool on day one. They obviously did not recoup the damage through the previous guests bc they accused us of staining a duvet cover ($715 charge), plus $300 for a broken chair that was already broken when we arrived, plus a list of other items. They even charged us an extra $100 cleaning fee for "little finger prints" on the French doors. Monique's emails when we asked for an explanation were completely rude and short. I would recommend staying FAR away from this property management group. Robert and Monique know exactly how to stronghold their clients, and use the insurance scheme to their advantage. We've rented many VRBO places, and have never come across such disgusting customer service. read more

I rented a vacation home that is managed by Trusted Property. I'm very disappointed with the professionalism of Monique. Very rude even when I contacted her for help she responded with very rude answers. Robert is better by it's difficult to talk to him he's very protected by Monique. read more

If you are having your home remodeled, I highly recommend Robert at Trusted Property. He assembled a team of professionals and got things started ASAP. Every one of his team were top-notch, and our remodel went very smoothly and was even finished ahead of the scheduled date. The cost was extremely reasonable and the quality is outstanding! We will have other projects around the house in the near future that we want to have done, and we will definitely be having those projects done by Robert and his team. We are very pleased with the quality of work, the cost, and the professionalism of Robert and every member of his team. Robert was very hands-on, and was present during every stage of the remodel to make sure that things were done exactly the way we wanted them done. Robert - we can't thank you enough!!! read more

Pros: They do a good job cleaning Cons: Maintenance costs are expensive and often not completed right the first time. Billing is super complicated. I was never sure what I was paying for. It was hard to find solutions to problems. All problems were our problems, not their's. It's hard to work with someone that doesn't want to improve. This husband and wife team is off to a good start and I wish them well in their endeavor. But our experience was less than stellar and I just want to be honest about that. read more

The people that run this company are modern-day thieves. I think the most impressive part about my stay at their property was how they were able to charge $650.00 for a cleaning fee beforehand and then still pull off charging over a grand at the conclusion of our stay-claiming additional cleaning purposes. It's evident they studied the booking policies and found ways to sneak under the red tape, poke holes in the guidelines, and take advantage of people looking to experience a weekend in Palm Springs. They robbed us blind and then had the audacity to question our integrity and extort us with payment deadlines that would be met with additional payments if we didn't comply within an eight hour window. With many reputable booking companies in the area, I strongly suggest you take your business elsewhere. Escape Vacation Homes and it's employees should be absolutely ashamed of themselves, and I'd hate for anyone to experience the unfair treatment that we have on account of their low values and poor character. read more

We stayed at a home in LaQuinta managed by Trusted Property for several weeks. We were so impressed with Robert's attention to detail - from a goodie basket and cold drinks waiting for us on our arrival, along with a binder complete with all the information we needed for the home, to meticulous care of the landscaping and pool area. He and Monique (his wife) were responsive to every question we had and promptly took care of any minor issues we encountered. We were encouraged to make suggestions for improving our experience, and Robert communicated these to the owners. If anyone is looking for a property manager for their home - look no further! They truly made us feel at home. read more

Trusted Property provide stellar management of our vacation rental property in La Quinta. Virtually every guest we have makes a point of commenting on the prompt, friendly service from Robert and Monique, but that doesn't been begin to cover all of the many, many things they do behind the scenes to ensure that the details of our rental business are always just right. 5 stars! read more

Robert and Monique are the best in the Coachella Valley. They are extremely professional and thorough, not to mention reliable and trustworthy. When they are on the job, you can sleep easy. Their rates are very reasonable for the quality they deliver and there is nothing they can't handle. I have used them for the past year to manage my portfolio of properties in La Quinta, and I have never been happier. They exercise great judgment without having to ask me and I don't have to look over their shoulders. I know the job will get done right every time. If you are looking for the best, look no further. read more

I just want to say if you are a homeowner and need someone to manage your rental, you have come to the right place. I own a home in Palm Desert, I had the same tenant in there for 6 years, she left abruptly RIGHT BEFORE the holidays and before my trip. I met with Robert & Monique and felt at ease. They took my rental as well as helping me fix, install new appliances, remove old furniture, paint, and most important rent it out with in a month's time. Being 2 hours away and knowing I can trust someone to make this happen is big for me.if you have any rental that needs managing these are the people for you. I recommend them to anyone who asks. Thank you Robert & Monique ( Trusted Property Management) for all you did for me. read more

As a property owner of multiple income properties for the last 35 years , I have a lot of experience with managing and repairing properties . Robert of Trusted Property is the best repairman I have ever used during that time. Robert has repaired and remodeled several of my income properties in the Indian Wells and Palm Desert area over the last few years . He is very knowledgeable , thorough , Dependable , fairly priced and has a great Can-Do attitude . All my tenants just love him . He has always given me a solution to my problems no matter what the issue . He also has a group of other contractors he can bring in to perform any job you need . Robert is the type of guy you can assign the task and walk away knowing he will get it fixed and call you with progress updates . I highly recommend Robert if you need someone you can trust and depend on to get your job done well and in a timely matter . read more

Met Robert through the Nextdoor app with great recommendations. For the first initial consultation, Robert was on time, professional, and very friendly. He was up front with how much he would charge. He listened to everything I needed to accomplish and lent some valuable, economical advice. He had my best interest in mind and was very honest and helpful when evaluating the jobs at hand. Robert did a fantastic job fixing/painting the walls in the house and other odd jobs. There's nothing he can't do. I will definitely call him again when I need help! read more

We represent an inventory of iconic properties that are architecturally significant. Luckily, we have known Robert for many years. He consistently demonstrates superior property care services (from absentee homeowner care to full scale remodel) and customer service (always on-time, polite and respectful, and most importantly, exceptional knowledge and know-how of the issues that require attention). Robert keenly "listens" to your issues and provides a savvy plan of action to achieve one's needs with a cost effective solution. His talents span multiple disciplines under the property care umbrella - and, each discipline is executed with meticulous talent and results. Simply stated, you'll be "golden" by choosing Trusted Property. 10 Stars! read more

Robert helped renovate a small ranch property I had out in Joshua Tree. From the moment we started working together, Robert was clear, concise, on time, and totally devoted to getting my job done right, and managing costs. He is also a talented communicator and it was a pleasure working with him. I would recommend Robert for any size job or renovation. He is also amazingly trustworthy. I handed him my keys and I never had a regret. 5 stars all the way. read more