Brought my car in for a 65,000 mile service. After about 10 minute working on the car, I was told…read morethey were unable to remove the tire because the wheel locks were on too tight (it was blamed on the Toyota dealer in Chicago, I do not do my own maintenance). I was told everything was ok, and left. 4000 miles later, I was charge by the Toyota dealer in Chicago $260 to replace and install the new tire locks. Rhinelander Toyota had "totally barbequed" them (this is what I was told by the Chicago dealership). In addition, I would have been UNABLE to replace the tire if it got flat, and I could have been stranded far away in northern Wisconsin. Rhinelander Toyota refused to take responsibility (I wanted to be reimbursed $260) initally, then offered $60. I simply want my $260 but they are being rude and disrespectful. I have filed a complaint with the BBB. This is why people think corporations are stacked against them. DO NOT RECOMMEND.

I have had work done on all my Toyota cars for the 15 years we have lived here and today will be…read morethe last. There is now a 3% charge to use a credit card. It's one thing for a small local business but a corporation like Toyota no way.

Nice thorough service! My vehicle was challenging and they stuck with to solve the issues! Highly…read morerecommend!!! Finding a place in the Northwoods to repair a Volvo can be challenging. So very glad I discovered them!

I made an appointment to have my a/c blower fixed. got in on time, fixed right away and the price…read morewas lower than the estimate even after I added extra work. All this was done with a smile and genuine concern like I've never seen before at a repair facility THANK YOU FOLKS !

I came in for a recall and was treated with disrespect the moment I walked in. The service advisor…read morerolled her eyes at me and argued I was late for my appointment when it was discussed I was dropping off for the vehicle to be finished when they had time. Upon pick up, I was also treated with disrespect complete with eye rolls from the service advisor and cashier. I was not notified of what was completed on my vehicle nor what needed to be completed. Driving home I realized nothing was done about the ongoing issue.

The dealer in Merrill (Brickner's Park City) is phenomenal. Every employee will go above AND…read morebeyond what other local shops or dealers wouldn't. I locked my keys in my van and they were a Godsend. They didn't make me feel like I was wasting their time and made it a priority to to help me. I couldn't say thank you enough or show the amount of gratitude they deserve for the quality of work and customer service they provide. I would definitely recommend this dealer or shop to anyone.

I had an issue with my serpentine belt. The belt came off and the tensioner pulley broke nearly…read morecompletely off. I happened to be in town and the owner of this place actually got back to me around Christmas, even though it was short notice. Most other places were closed/didn't respond. He let me leave my car in the parking lot for the rest of that weekend, got back to it at the start of the week, it was a relatively simple job so it was done that day. I've put probably 3,000 miles on since without any issues with the belt or pulley so I'd say it was done right. Very convenient and helpful, about the price that I was expecting, too.

I have been taking our cars to Travis and his team for a over a decade. I have never been more…read moreconfident in a mechanic. Travis takes his time to research, test and diagnose an issue and then offer a detailed explanation of the issue as well as frequently presenting options. If you are looking for a shop that is extremely competent and highly trustworthy, you need look no further.

Extremely friendly and helpful staff. Our brakes were going out and making some wild grinding…read morenoises so we called around. We went this Todds because they were friendly, knowledgeable, and had perfect availability. We checked in to the main building and were helped right away. After looking at our car they told us we needed less work than we first thought. Yay! The staff here are all super friendly and to be come across as very authentic. We jokes around with the guy at the front desk and we were really made to feel like we are in good, capable hands. If you need work done, I highly suggest Todd's Automotive!

Had a great experience at Todd's automotive. My family and I are in the process of moving and…read moreneeded our breaks fixed before traveling. We originally budgeted to get all the breaks fixed but, to our surprise we only needed our back breaks repaired. They were honest in letting us know we didn't need all the work we originally thought. I really respect their integrity and honesty. Great place to entrust your vehicle.

I got four new all season tires and had the oil changed. Nathan had great prices and even better…read moreservice. I would highly recommend this repair shop to everyone

Amber at the front desk was very friendly and helpful. They were able to squeeze us in when we were…read morestranded while visiting from out of town and no shops from the surrounding cities had room. Did not charge any crazy rates. Good experience!

Our diesel Dodge dually pickup up broke down out of town and our Road Assistance service was unable…read moreto provide towing service for us. TJ, the owner of this service rescued us. He towed us back to his place of business and took my husband & I back in his truck. We don't trust diesel repairs to just anyone but we let him work on our truck and gave us a loaner for our 90 minute drive back home. Our truck repair went great. The repair was reasonably priced. Truck is running better than before our break down. We will be dropping our truck off with him for any future repairs.

Awesome experience with Rhinelander GM Cadillac, best car buying experience with any dealer in…read moreyears. Considering we were just stopping by for a first visit, we had no intention in driving away with a beautiful new Cadillac. Everything was first class, from the organization of the cars on the lot, to a warm greeting by Tim on a snowy, cold March day. Tim introduced us to Jeff, Rhinelander Cadillac expert, who was patient with our questions, taking time to answer each one thoroughly. When it came to working out the numbers, Jeff was assisted by Kyle, the Rhinelander Cadillac financing and leasing specialist. Kyle was able to discuss and complete a complex trade situation, meeting all our needs and wants. The Rhinelander Cadillac "best pricing" philosophy is respectful and approached with integrity and honest dialogue. Kudos to the Rhinelander Cadillac team of professionals for making our experience comfortable and pleasant.

Rhinelander GM was great! They changed my perspective on dealerships and really helped me out. The…read moreGeneral manager Dan was fantastic!