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    Ertel Alan N

    4.0 (1 review)

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    16 years ago

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    Everest Healthcare - Dr. Bishal Mainali

    Everest Healthcare

    3.7(3 reviews)
    0.1 miArlington Center

    I had my entire adult family with this physician as the primary care doctor…read more Visits are brief. Conditions are reviewed with WebMD like computer searches. No treatment for conditions ranging for internal pains, symptoms of arthritis, risk or aortic rupture, or gout were ever recommended. Thousands of dollars in tests were we sent for. No review , feedback, analysis, or recommendations on any of them were ever received. Don't make the mistake of asking an extra question during a visit. You will be billed fully as if it were another appointment. (which your insurance won't cover as they don't understand two sessions with the same doctor on the same day) After 2 years of trying to get any kind of result, we shifted to someone else.

    My fiancée and I switched primary care physicians to Dr. Mainali here, just a couple months ago…read morefollowing a move. We've each been twice so far, and are very pleased. It's a small office, but the receptionist was helpful and friendly. Dr. Mainali himself was very thorough in our first visit, really listening to what we had to say as well as his test results. We felt valued as people, not just as paying customers. He was very helpful when our blood test results came back, in not just telling us the problems, but going through every line of the results (full of acronyms and medical lingo we wouldn't understand on our own) and explaining what everything meant, and why we might care. For many procedures, this small 1-doctor office (he's planning to add a second soon) will have to refer you to others. So, don't expect a hospital-like experience where they can handle everything you could possibly need in the same building. For everything that can be done in-house, though, Everest Healthcare and Dr. Mainali come highly recommended.

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    Mount Auburn Health Care

    Mount Auburn Health Care

    1.8(4 reviews)
    0.0 miArlington Center

    The worst experience ever. If you are only a few minutes late, they make you reschedule. What a…read morepain. But how about when we as patients have to wait around sometimes for hours in doctor's waiting rooms. Very disrespectful, considering the fact that we are the customers who pay their ridiculously high salaries.

    While sitting in the waiting room, I overheard the conversation that sealed my decision to leave…read morethis practice. The receptionist was on the phone with a woman who was apparently trying to talk to someone about her abdominal pain. The receptionist was not making things easy. After the discussion ended, she hung up the phone, turned to her coworkers and said (loud enough for everyone in the waiting room to hear): "Abdominal pain? She probably just has her period!" Snickers, all around. Haha, funny. A patient who needs to be seen... but can't. This is a practice with doctors who would likely be competent under other circumstances, but have clearly taken on more patients than they can handle. When I needed an appointment for an urgent medical need, the earliest appointment was the following week. I ended up in the emergency room that night -- and it was not the kind of ER visit where I one sits leisurely reading through back issues of People magazine in the waiting room. The wait for routine physicals is 6-9 months. Sick patients must undergo rigorous phone pre-screening by a nurse to justify an appointment. ("Why yes, I have had copious yellow mucous, a 101-degree fever, and a raging headache for a week now. I have taken twice the legal dose of antihistamines for someone my size. May I please, please see a doctor?") If you are sick and do manage to wrangle an appointment, it's just more of the same from a burnt-out, slightly patronizing medical staff once you're in the office. Don't get me wrong -- Dr. Katcher and Dr. Weinman (the only doctors I've seen here) would probably be great under other circumstances. Just not these. The support staff, as illustrated by the conversation I overheard, is at best impatient and at worst rude and indifferent. It's unpleasant enough being sick. It's even more unpleasant when you have to justify your need for medical treatment to an annoyed receptionist. And it's unacceptable when the doctors in the practice allow such attitudes by their support staff to go unchecked -- or exhibit such behavior themselves.

    Arlington Pediatric Assoc

    Arlington Pediatric Assoc

    3.9(17 reviews)
    0.2 miArlington Center

    We have been with the practice -- and Dr. Zeman specifically -- for 17 years for our two children…read more(now adolescents). Dr. Zeman is EXCELLENT. She is super responsive, always knows the research and best practice, and very compassionate. My children love her. As parents, we have been counseled and supported by her more than once during major family transitions/challenges. Highly recommend Dr. Zeman and the practice.

    This office is great if the only thing your child ever gets is strep throat. If your child comes in…read morewith a sore throat, they'll diagnose your child with strep throat. If your child has appendicitis, they'll diagnose your child with strep throat. If your child comes back a couple days later because they still have appendicitis and are getting worse, they'll diagnose your child with - you've guessed it - strep throat again. We had an absolutely terrible experience where three different pediatricians misdiagnosed our son's appendicitis over the course of a week. We went in on a Saturday because my son had intense abdominal pain beginning the previous night. Abdominal pain was his only complaint and symptom. We saw Dr Landis and she diagnosed him with strep throat. He had no sore throat and no cough, which was how he presented with strep when he had previously had it. We were surprised considering his symptoms, and my husband even mentioned that we were worried about appendicitis. "No," said a wildly incorrect Dr Landis, "If it were appendicitis, he would not be able to walk." Two days later, my son was not better, instead he still had abdominal pain and was now also presenting with 101+ fevers, not eating, felt achy all over, and was severely fatigued. We tried to get an appointment for someone to see him 48 hours after the initial appointment, but the person answering the phone said no and to give it another day. So first thing the next morning we were back and with these increasingly worsening symptoms, Dr Zeman diagnosed him again with strep throat and changed the antibiotic. Two days later, the office called and said the throat culture was negative for strep (to the surprise of absolutely no one living in our house), and we should come back the next day if he wasn't better. He obviously wasn't better since he had only been treated for a misdiagnosis of strep throat twice. This third time, now a week after his first symptoms presented, he saw Dr Kepler, who at least managed to not diagnose him with strep throat. She suggested a viral source, maybe mono, but at least ordered blood work. Later that evening, the blood work showed he had a raging bacterial infection. After receiving the results of the blood work, she called us and said we should go to Children's ER to figure out the source of the infection. When the PA in the ER asked my son where his pain was, he pointed to his appendix with the precision and accuracy of a fourth year medical student. This ER Nancy Drew ordered an ultrasound, which showed a perforated appendicitis. (Yes, Dr Landis, it turns out you can walk around with appendicitis.) Even if this had been treated more seriously or thoroughly at the first or second appointment at Arlington Peds, I realize we still might not have caught this before his appendix perforated, but my son certainly did not need to get as sick as he became over the course of that week. Not surprisingly, we chose to leave the practice. We are very lucky that our children have been healthy, but in this instance, when we needed a pediatrician to actually listen to our child and see this was a BIG DEAL, we instead received a series of mis-diagnoses, delays, and condescending attitudes.

    Sagov Stanley E MD

    Sagov Stanley E MD

    3.0(2 reviews)
    0.2 miArlington Center

    This practice has gone downhill since I became a patient 10 years ago. I had many friends and…read morefamily members who came here who had been well cared for. I will probably stay through shear inertia but would encourage those looking for a medical practice to stay away based on my recent experience which has been horrible. They referred me to what they described as a reputable specialist for my procedure. They called me to confirm an appointment with this specialist and I assumed I was all set. A month later, the day of my appointment, I called the specialist office to confirm and discovered that no appointment was ever made. They scheduled an appointment with me for the following month. When I called to complain to Sagov they had no record of the original referral. Now it is two months since my diagnosis and the specialist called to reschedule two weeks later. Assuming I ever get to see a specialist it is now looking like almost three months from diagnosis's to even seeing a specialist. I don't believe my condition is life threatening so think I am fine. However, the referral system is questionable at best and am now doubting the quality of this specialist. Please consider an alternative to Sagov's Family Prqctice Group.

    Stanley Sagov, MD is truly an amazing doctor. My wife Kathy and I have been going to Stanley now…read morefor almost 30 years. Stanley has a unique and amazing ability to diagnosis health problems and prescribes solutions that work. Stanley is excellent at articulating the treatment options and giving his recommendations which you would be a fool not to follow. He is VERY GOOD!! He cares and you can TRUST his judgment and treatment. Jim

    Ertel Alan N - physicians - Updated May 2026

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