Oh boy, I feel like the wicked witch of the west here. Let me just say firstly that this was a special New Years Eve pre fix dinner and I suspect that usually, things are run better ( I hope).
The entrance; my boyfriend and I walked into the restaurant to meet our group of 4 others. They were all sitting at the bar so we walked in to join them. We both took off our heavy coats (it was snowing out) and waited for someone to greet us, take our jackets or simply acknowledge that someone new had walked in. NONE of that happened... We just stood there in the middle of the restaurant for a good 10 minutes while servers, hostesses, the bus boys, cooks and owner all walked by but didn't do anything. In the end, my boyfriend walked up to someone who worked here and asked where he can hang up our coats and finally she said she would hang our coats for us. Yikes.
We thought it would be smooth sailing from there...but no! What kind of a review would that be?
Now we are standing with our group who already have drinks in hand, looking around for someone to serve us a beverage as well. This was another 10 minutes of being ignored while having made eye contact with several people who work here. Finally the owner (or manager) asks if he can get me a drink. Great, good, done.
Once everyone had arrived we were seated. The ordering process was simple enough. We were served our chosen wine while waiting for the first plate.
By course three, one of the guys (lets call him Bob) from the table switched seats with another (Lets call him John), and I switched seats with the other guy so that we could talk to someone else from our table. When the food came, the server walked over to us and said that they go by the seating arrangement for serving the food, so if we move it gets confusing. Totally valid! However "Bob" suggests, "Don't worry, put the food where it was originally supposed to go and we will sort it out since we know who moved. Or simply ask "who had the ______?"". This was heard but definitely not taking into consideration when the next round of food came and the servers annoyedly plopped our food down on the table.
All the food was fine, some even good so no complaints there really.
When the clock was getting close to midnight, the servers walked around the restaurant giving glasses of champagne to everyone. My boyfriend and "John" were outside smoking but had their food and drinks at their seats but were not giving a glass of champagne even though it was clear that someone was sitting in those seats. So when they came back in for the count down it was too late to ask the servers for a glass. Not a huge deal but kind of a bummer you know? Seeing as how everyone else got this.
Needless to say, our overall experience was not good. We didn't feel appreciated, we didn't feel welcomed, and didn't feel like we received good service. And being a server with 8 years of experience I know what it is like to work in a busy environment on a busy night. But for close to $400 (which is what we spent) we felt like this should have been a much better experience.
Anyway take away what you will from this since it was a one off special event, but Erling's please try and care a bit more for your customers. Especially in such a tight knit community as the Glebe, people care about good service. read more