Great service. My Hondabwasbhaving trouble starting. I took it Advance Auto on VA Blvd. James was…read morethe sales person, very professional and knowledgeable.

I was able to find the Windshield Wiper Fluid with no trouble at all, and the person working behind…read morethe Counter was Friendly and helpful to other Customers while I was in there.

Jay and Joel were a huge help. They got me the rubber elbow I needed in under an hour and helped me…read morechange it out after I struggled with it for about 10 minutes. Definitely good guys.

All I needed today was a new headlight bulb for my Mom's car. Easy, simple, quick. Maybe not cheap,…read morebut less expensive than having the dealer or the oil change guys do it.

Sending a big Thank You to Dillon and the O'Reilly's auto parts team for helping me! I had a…read moreheadlight out and they were so quick to help me find the replacement light needed, and offered to replace it for me! The team was knowledgeable and helpful. I'll definitely be returning if any other needs come up!

Great help today getting an O2 sensor for my car. I do not remember the sales representatives names…read morebut they were all very professional and knowledgeable! Definitely will be my go to auto parts store from now on!

We came in today needing a belt. Jerry and Jerrod(sp?) were so incredibly helpful! They made sure…read morewe were safe before heading back home and really saved our trip here. Tourist or local these guys were amazing and knew their parts! They were friendly and kind. I was a hiring manager for 10+ years and can honestly say they would do well in anything they choose or have chosen to do! Thank you for your patience! Tourist or local I can't imagine you'd find better people anywhere!

You have GOT to shop here (if you're a do-it-yourselfer)! They are polite, fun to talk to,…read moreknowledgeable and strive to do right. When they do err, they apologize and set to make things right. On top of all that the store is clean, too! Can't get much better than that from a parts store!

I went into autozone today because I had a few lights pop up on my dash. I read online that they…read morewere able to use a code scanner to identify the issue. When I walked in, I explained my situation but the person I was talking with told me very bluntly they could only do it if it was a check engine light. I suppose this was a misunderstanding on my part, even though this is what I read on the website, but this man was very curt and did not help to provide an adequate customer service experience.

Called in before stopping in and spoke to Brenda, who over the phone was polite and confirmed all…read moremy parts were there and in warranty to be exchanged. Upon getting there, we were instructed by Victoria to "put your stuff here". Not a hi or hello welcome in just that. Let her know we called in for warranty exchange and all of a sudden there were many issues. She was abrasive and rude. For whatever reason me and my girlfriend walking in caused her to judge and treat us horribly. Will never go back there.

We called in advance to make sure that our parts were in stock and in warranty. Over the phone we…read morewere told they were all in warranty and to bring them in! After taking the parts off the car, bringing them in to the same store we called, they told us they were not in warranty... waste of time. Edit: Indian River had no problems ;)

This will be the 3rd time that I have arrived at the store when it was supposed to be open. The…read morefirst time it was 15 min until closing and the door was locked without an employee in sight. The 2nd time it was 10 min until closing and an employee waved his arms from inside to let me know they were closed. This last time it was 10 min until closing and again the door was locked without an employee in sight. Ive worked retail so I understand wanting to close early but that doesnt mean you do!! Not that it matters, but the one item that I would have purchased each time wouldn't have taken them long to ring up.

Worked with Maurice from out of town to purchase a CPO GLA and it was a pleasant experience…read more Paperwork was done in less than 30 minutes and I was happy Benz owner less than hour after showing up. So many nice vehicles on their lots it was hard to choose from.

Always a pleasure having this dealership as my go to for anything my car needs. This time it's the…read morecheck coolant display. Mid Friday afternoon before a snowstorm; and yet they quickly topped off the coolant and I was on my merry way. Friendly staff, helpful!

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

Pulled into the parking lot needing bearing grease and caps for the hub bearings...which I had…read morelost. I was nearing the last 100 miles of a trip towing my boat from Florida. Thank goodness you guys were open. I was given friendly and knowledgeable advice by a young man working in the store. I successfully (?) replaced the grease and bearing cap...and made it home. Thank you so much. You guys really saved me...it could have been ugly if you had not been open and helped me out!

Matt and the crew over at Napa Newtown are some of the best in the area. If there isn't a part they…read morehave in stock they will go out of their way to find it even calling their competitors to make sure you are taken care of. That's old school customer service... person first. Everyone there is knowledgeable

I needed an alternator and ordered it online to be picked up at the store. The woman who called me…read more(sorry I didn't get her name) about an hour later said they were processing my order and had to get the part from Chesapeake. It would be at the store at 4:00 but the store closed at 4:00. She said if I wanted to pick it up today she would stay and wait for me. I said that would be great. I got there at 3:40 and told them I would wait out in my car. The part got there at 4:00 and they brought it out to me. Now that is what I call customer service! Thank you NAPA!