The staff of Dr. Shirzad, a Spokane, Wa orthopedist placed an order for custom foot orthotics from…read moreThompson's Custom Orthotics. NW Orthopedic has worked with Thompson's previously. Both Dr. Shirzad AND a sports medicine doctor at Providence Holy Family agreed I should NOT wear the new custom insoles after learning of the pain wearing them caused. The professional (Richard Allen) at Thompson's, accustomed to and proficient-in addressing and improving a range of challenging physical conditions, has a keen personal understanding of physical challenge. I learned this as we spoke of harvesting game in our rural area. He explained that though eligible to hunt from his vehicle, he asks more of himself; testing his mettle and stamina. He's worthy respect. He has mine. My case, with hammer toes gripping the world out in front of me, an as-yet undiagnosed neuropathy with a rather impressive array of pain, is, admittedly not so easy to resolve. But I'm small potatoes (my estimation of severity) compared to what Richard commonly addresses. Given his skill, I'm glad he's in the area. Initially, after an interview to explain my symptoms, Richard used a press (vs put weight-on) foot scanning device, then decided on a course. For 220. paid up front and the same amount in two weeks, I'd be on a better road. Two weeks later I was fitted and settled the account. The insoles felt very strange but trusting in the process I went on my way. The prescribed break-in was abided-by and I eased into more frequent use. Within a week, aching told me all I needed to know. I backed off use and phoned for an appointment at Thompson's. The Hayden office was the first available slot and knowing my level of discomfort they got me in w/i two weeks (-/+). In Hayden Richard suggested I stop using the insoles and get in to see the orthopedist (Shirzad) who some weeks later agreed I'd best stop use. In the interim I saw a sports medicine specialist at Holy Family who concurred.. suggesting OTC Super Feet or Soles insoles. Given the consensus I phoned Thompson's. Perhaps I might have gone the route of offered reshaping/tune-ups and hours on the road to result in a $440. tattered version of a $40 Sole or Super Feet insole. In-so-doing it might, in office hours and Thompson professional's time, have well-exceeded the financial compromise (refund) sought. But today, hearing the door to compromise quietly shut, I calculated the value of continuing on w/Thompson's and left after no more than 10 minutes. Time is precious. I'd already spent $90 to commute 625 miles taking 14.5 hours on the road by 9:00 am today. This for the sum of an hour and a half (+/-), a subcontractor's production of the insoles and Thompson office *paperwork. *The orthotic contract was a pages-long opportunity to practice my signature. The gentlemanly Richard explained that Thompson's could offer no portion of the $440. custom foot orthotics for a refund; likening the situation to a prescription that I may have been allergic-to. It's a good analogy, granted. It came quickly to him; perhaps having had a test drive beforehand. ‍ I suggested to Richard that Thompson's could sum up what had been spent to manufacture and the cost of his time & overhead and refund the balance. It wasn't to be. He handled my letdown well. He said he'd be willing to reshape the insoles, to grind down some of what was perhaps too aggressive. I declined. I'd put myself in Richard's hands, trusting that his confidence would craft a device to improve mobility. It did the opposite. Thompson was served over the patient, concluding in disregarding me. Richard abided Thompson's policy. There would be no refund. My review is just to say that some kind of middle-ground might have been fairly negotiated that addressed the difference between the actual expense to Thompson's and what I spent. I think I would have felt satisfied to be refunded 25%. But the loss of such a sum for something I cannot use, something that actually makes matters worse is vexing. Continuing would mean weeks of appointments, each a 150+ mile round trip. So what prompts this novel length review is twofold. 1). Looking out for others who are older, and (pun-intended) also not well-heeled. In fairness; I think in more pliable youth, introducing an aggressive orthotic may be better-weathered. But in a someone age seventy, it has potential to be a problem. 2). What I'd hope of a local Inland Empire community business. Is it even possible today? Rigid one-size-fits-all practicalities of serving an increasingly population can obscure the policy effect; leaving the public ostensibly served but at times done a disservice. Here, under a banner of policy & expediency, the dismissal seems cold. I'm disappointed in the decline of what was common fair-play during my life. So for those hoping to be relieved-of pain, if it doesn't go well at Thompson's, the only thing you'll be relieved-of is money.

Henry was nice and felt safe and comfortable talking to him. Cindy is so nice and understanding…read more She took the time to explain everything. When we first contacted this office Cindy made sure our needs were met and even ordered what we needed so that when we came in for appointment our products were there. She went above and beyond our expectations. Great office too!

We were from out of state & my hubby's prosthetic malfunctioned. We were directed to Adapt, dropped…read morein this AM and they were so accommodating...Christopher took the 'foot' had to take it apart & even put in new screws, all without charging us a cent, and got us back on the road to finish our vacation. Would recommend them highly. Thank you again, Christopher & staff.

My foot doctor at OSSM recently revealed to me that I had flat feet. He urged me to contact ADAPT…read moreProsthetics & Orthotics in CDA and he provided a medical referral for custom orthotics. Scheduling an appointment with ADAPT was a breeze with the friendly and courteous staff. My first meeting with Chris (owner) was fantastic. Chris described the product that would best serve my specific needs and explained the process for use in detail. Chris is a recognized and respected expert in his field, as evidenced by his vast knowledge as he took the time to explain the physiology of my feet and the basis for the specific medical issues I was having. He readily provided the best medical option to treat my feet. My follow up meeting with Chris for fine tuning of the orthotics was even better than the first. He knows what he is doing. He is an absolute pleasure to work with and I completely trust his assessment and recommendations without hesitation. Even though my insurance did not cover my custom orthotics, I was so pleased with the results of the first set, I had Chris make a second set for me. It is well worth the expense to get the foot relief I so badly needed. Chris and his Team are the BEST!

I found Alex and her staff at Evergreen in Spokane Valley after having many problems with another…read moreprosthetics company in Wenatchee,WA. I started trying to get a new leg in June, 2017 from the unnamed company until the Prosthetist hurt me 4 weeks ago and I fired him. I contacted Evergreen's Spokane Valley Office (after reading the positive reviews here) and Libby connected me with Alex Bates on October 8th of this year. Alex and her team has been very good and efficient in working with me. I picked up my new leg today (11/08/2017) after only 3 weeks since my first visit. The prosthesis fits nice and looks great. I look forward hearing working with this first rate team in the future and highly recommend them!!!

They forget about you, forget about things you discussed, and dont communicate well. Tell you…read moresomething that will happen, then it doesnt, with no mention of it. Make you feel like an afterthought. No sense of urgency.

Excellent care and time given by individuals who are sincerely interested in doing their best for…read moreclients. Never rushed and attention to detail here. I was very impressed by the service and care I received from Bruce. Lots of easy parking. No waiting. Wheelchair accessible. Accepts Medicaid.

Hanger Clinic has changed my daughter's life, Nicole is amazing. Our daughter's head was very flat…read morewhen we came in for our first appointment, and it is perfect now. Nicole was wonderful to work with, and fit us in if we ever had to make an appointment if we were concerned about something. I will recommend Nicole to anybody who needs a helmet for their child. What a wonderful experience!! Thank you Nicole and Hanger clinic!!

Dear Kootenai Prosthetics & Orthotics,…read more I hope this letter finds you well. I am writing to express my deepest thanks and appreciation to Julie Wilkinson and Brianna for your exceptional medical support during my health-related ordeal Thank you for your kindness, patience, and generosity. Your unwavering support has underlined the fact that there are genuine, selfless professionals out there who dedicate their time and knowledge to the service and well-being of others. For this, I am truly humbled, and my gratitude is boundless. Please accept this letter as a small token of my immense appreciation for you and your team at Kootenai Prosthetics & Orthotics. I wish you happiness and success in all your future endeavors. You are a true reflection of dedication and commitment to improving the health and lives of others. Thank you once again for everything you have done for me. Respectfully Gerry Manning US ARMY Retired

From the owner: At Kootenai Prosthetics & Orthotics, you will be treated with respect and consideration. Your…read moreindividual needs and hopes take the forefront in your treatment plan. Your anxieties and fears will be addressed thoughtfully and compassionately. We trust your judgment and knowledge of your own body, and we will make sure you understand instructions, procedure and anticipated outcomes. KPO’s in-house fabrication lab enables us to custom design and fabricate all of our prescribed devices. Because our practitioners and technicians work together daily, we are able to control the quality of each product, design custom devices and make timely adjustments or repairs to your prosthetic or orthotic device when necessary. We provide care for individuals in need of prosthetic and orthotic services in the Post Falls, Coeur d'Alene, Sandpoint, Spokane, Moscow, and the surrounding area.

I had a great experience with North Spokane Eye Care. It had been awhile since I had been to an…read moreoptometrist, and I had some eye problems I was concerned with due to a thyroid condition that affected my eyes. Tamara was great in performing my pre-tests and Dr. Shurtz quickly put my mind at ease regarding the changes in my eyes since my last prescription. One of the real gems in their office is Jackie, the optician. I hate choosing glasses and my last pair of glasses were ugly and didn't fit right, so I seldom wore them and used readers. Jackie was incredible in kindly educating me regarding my choices and helped me select a great pair of progressive lens glasses (from a surprising selection) and I got a pair of driving glasses at the same time. She is a lot of fun to work with. One of the first things I noticed when I changed from readers to glasses was how clear everything looks! I should have done this way earlier. I highly recommend these guys and will be back again next year.

SAM is RUDE. She won't look into weekdays you have off to see if they have appointments available…read morefor any future dates, you can take her "next available appointment but she can't just make them up", her words to me before She hung up on me for telling her to provide customer service and do her job. Place is a black hole that will inevitably disappear since they offer zero customer service or any flexibility to your schedule. Sorry I have a life and don't work as a receptionist kid, grow up.