I mistakenly went to this store for footpads. I was immediately confronted with an aggressive sales…read moreperson. He was not in agreement with my podiatrist form of treatment. Said he could fix it all without any surgery. i had no idea price of his three inserts until we went to computer , I was shocked at 1800.00$ price tag . We felt overwhelmed and rushed even when our credit card was denied he offered another. I left overwhelmed and in debt for more than a can afford. Two weeks later I have same symptoms! I called all he said was no refund and lifetime assistance . For something that I don't want and cannot afford!!Im totally unhappy 73 year old. My dr. Said this store is a scam and pain in his neck. I will try to take more action to get my money back.

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

I had a surgery to correct a pre-existing problem and shortly after the surgery I hadd an accident…read morewhich caused significant damage to my ankle. Dr. Woolley and the staff have been amazing all the way through my recovery. Caring, professional, and personable. Definitely recommend.

I can't imagine getting better care anywhere in the world than at this clinic. Everybody in the…read moreclinic is friendly, professional and caring, from the moment you enter the door til you've finished your treatment. I would recommend this clinic and Dr. Brim to anybody in need of foot care.

Had an infected ingrown toe-nail I came in to get dealt with. The process was thoroughly explained,…read morewhat parts would hurt and what wouldn't, they were 100% right. Almost no pain aside from the shot to get it numb, which obviously doesn't feel good but is tolerable, afterwards the treatment is quick and easy and I didn't feel a thing. Dr. Hunt is great and skilled at what he does. Highly recommend.

UNETHICAL! Sold me $500 "Custom" Orthotics that hurt my…read morefeet more with them than without them. The 6 month guarantee had me returning them and waiting almost 2 months for there return. Still not wearable! Then "Tough Luck, Sucker, No Refunds". Stay away from this place. Spokane Foot Clinic are crooks.

Dr. Brent Clark is amazing. You can tell he truly cares about his patients and only wants the best…read morefor you. He only turns to surgery as the last option after trying absolutely everything else first, which is how I believe it should be. When faced with surgery, he explained different options I had, and even wrote down the info so I could research it myself. I have never met a doctor who cares as much and is a helpful as him. I am very grateful that I chose him as my podiatrist.

Spent 2 weeks trying to get an appointment. Office staff never responded to my email or phone…read moremessages.

This doctor recommended foot surgery or an expensive orthotic for a pinched nerve - which I myself…read moresuggested it might be. Fortunately I got a second opinion and was much better with two cortisone shots. Would not return and would definitely get a second opinion before having foot surgery.

No help what-so-ever. Called us to reschedule due to Dr. "emergency" that was 6 hours in the…read morefuture. We had late day appointment that they wanted to move up. Didn't care about our time and lost time at work. Prescribed ear drops for toe infection that did nothing to resolve issue. Claimed our insurance was expired. It is not.

I've had mixed experiences with Dr. Babol. Positively, she treated a toenail issue I had and was…read morevery professional and helpful. Unfortunately, whenever you call, the phone goes directly to voicemail (both the WA and ID) numbers. No one calls you back. I've left 5 messages and called 12 times in the past 2 weeks and finally got the receptionist to call back, but she failed to get the estimate she promised she would have before my appt with the doctor, so I had to cancel the appt. Last time I went, there was a billing error that took 6 months to get corrected, so I didn't want to risk that again. I'm disappointed as I actually really like Dr. Babol. It's her front desk staff that aren't professional.

The staff of Dr. Shirzad, a Spokane, Wa orthopedist placed an order for custom foot orthotics from…read moreThompson's Custom Orthotics. NW Orthopedic has worked with Thompson's previously. Both Dr. Shirzad AND a sports medicine doctor at Providence Holy Family agreed I should NOT wear the new custom insoles after learning of the pain wearing them caused. The professional (Richard Allen) at Thompson's, accustomed to and proficient-in addressing and improving a range of challenging physical conditions, has a keen personal understanding of physical challenge. I learned this as we spoke of harvesting game in our rural area. He explained that though eligible to hunt from his vehicle, he asks more of himself; testing his mettle and stamina. He's worthy respect. He has mine. My case, with hammer toes gripping the world out in front of me, an as-yet undiagnosed neuropathy with a rather impressive array of pain, is, admittedly not so easy to resolve. But I'm small potatoes (my estimation of severity) compared to what Richard commonly addresses. Given his skill, I'm glad he's in the area. Initially, after an interview to explain my symptoms, Richard used a press (vs put weight-on) foot scanning device, then decided on a course. For 220. paid up front and the same amount in two weeks, I'd be on a better road. Two weeks later I was fitted and settled the account. The insoles felt very strange but trusting in the process I went on my way. The prescribed break-in was abided-by and I eased into more frequent use. Within a week, aching told me all I needed to know. I backed off use and phoned for an appointment at Thompson's. The Hayden office was the first available slot and knowing my level of discomfort they got me in w/i two weeks (-/+). In Hayden Richard suggested I stop using the insoles and get in to see the orthopedist (Shirzad) who some weeks later agreed I'd best stop use. In the interim I saw a sports medicine specialist at Holy Family who concurred.. suggesting OTC Super Feet or Soles insoles. Given the consensus I phoned Thompson's. Perhaps I might have gone the route of offered reshaping/tune-ups and hours on the road to result in a $440. tattered version of a $40 Sole or Super Feet insole. In-so-doing it might, in office hours and Thompson professional's time, have well-exceeded the financial compromise (refund) sought. But today, hearing the door to compromise quietly shut, I calculated the value of continuing on w/Thompson's and left after no more than 10 minutes. Time is precious. I'd already spent $90 to commute 625 miles taking 14.5 hours on the road by 9:00 am today. This for the sum of an hour and a half (+/-), a subcontractor's production of the insoles and Thompson office *paperwork. *The orthotic contract was a pages-long opportunity to practice my signature. The gentlemanly Richard explained that Thompson's could offer no portion of the $440. custom foot orthotics for a refund; likening the situation to a prescription that I may have been allergic-to. It's a good analogy, granted. It came quickly to him; perhaps having had a test drive beforehand. ‍ I suggested to Richard that Thompson's could sum up what had been spent to manufacture and the cost of his time & overhead and refund the balance. It wasn't to be. He handled my letdown well. He said he'd be willing to reshape the insoles, to grind down some of what was perhaps too aggressive. I declined. I'd put myself in Richard's hands, trusting that his confidence would craft a device to improve mobility. It did the opposite. Thompson was served over the patient, concluding in disregarding me. Richard abided Thompson's policy. There would be no refund. My review is just to say that some kind of middle-ground might have been fairly negotiated that addressed the difference between the actual expense to Thompson's and what I spent. I think I would have felt satisfied to be refunded 25%. But the loss of such a sum for something I cannot use, something that actually makes matters worse is vexing. Continuing would mean weeks of appointments, each a 150+ mile round trip. So what prompts this novel length review is twofold. 1). Looking out for others who are older, and (pun-intended) also not well-heeled. In fairness; I think in more pliable youth, introducing an aggressive orthotic may be better-weathered. But in a someone age seventy, it has potential to be a problem. 2). What I'd hope of a local Inland Empire community business. Is it even possible today? Rigid one-size-fits-all practicalities of serving an increasingly population can obscure the policy effect; leaving the public ostensibly served but at times done a disservice. Here, under a banner of policy & expediency, the dismissal seems cold. I'm disappointed in the decline of what was common fair-play during my life. So for those hoping to be relieved-of pain, if it doesn't go well at Thompson's, the only thing you'll be relieved-of is money.

Henry was nice and felt safe and comfortable talking to him. Cindy is so nice and understanding…read more She took the time to explain everything. When we first contacted this office Cindy made sure our needs were met and even ordered what we needed so that when we came in for appointment our products were there. She went above and beyond our expectations. Great office too!