The office runs fine and I'm grateful for the care I received here. Living in another city I saw…read morehow difficult it can be to get good primary care and I deeply appreciate Dr Whelan for being proactive and detailed with my health issues. The only drawback is getting labs can be difficult. It was weeks to get a visit for a draw in office and going to quest can be hard. Quest in Ventura told me they routinely have waits of about 3-4 hours so you really need an appointment or to come at 6 am. I wish there was a UCLA diagnostic lab here but overall I'm just so glad to have good doctors and care in Ventura

Excellent physicians and staff. They are all employed by UCLA. They have internal med doctor's,…read more cardiology and oncology. All the doctors are excellent in their field. in office procedures include EKG's, ultrasound, cardiac stress test, cognitive evaluations, blood draws. They use the Epic electronic medical record - so they are able to confer with doctors in the UCLA medical practice as well as those that have private practice. We are very happy that the UCLA office in Ventura is only twenty minute drive from our home.

If anyone is looking for a new primary care physician I highly recommend Dr. Dean Smith. I drive…read morefrom Santa Barbara because he was recommended by a colleague. He is simply the kind of doctor that one wishes they could find: thorough, kind - basically a good human, who happens to be a good doctor. The office staff is equally as kind. Such a gem of an office.

I've been coming for many years and even though I like Dr. Smith and his assistant, the lady at the…read morefront desk is not only incompetent, but very negligent and condescending, and her attitude have caused a patient like me to never come back. I hope she understands that she's providing a service and not doing anybody favors.. Dr. Smith if you're reading this now, you know why am not coming back

Another day, another urgent care visit. I'm becoming a pro unfortunately…read more I'm giving what feels like a pretty fair review. I would say staff and hospitality were 5 stars. The wait times were a bit rough but I'm finding that to be the case everywhere, so I wouldn't necessarily dock them for this knowing this is the reality of healthcare facilities nowadays but I will make notes. Actually the reason I docked a star was cleanliness and this is an outdated looking facility. They get the job done. As I noted, I'm thankful the staff and doctors were all actually very friendly. When your sick, compassionate and patient people go a long way. The front desk staff were nice and seemed empathetic. I asked how long the wait time would be and the gal estimated 45 minutes. I got called in an hour after waiting, so she wasn't far off which I appreciated. The doctor was also very compassionate and even apologized for the wait, she didn't have to do that. She was efficient and once she saw me I was out quick. The whole experience was 2 hours which is rough when you're sick, but again, I'm finding that to be the case everywhere. The only thing that worried me is that the cleanliness of this spot was iffy. The floors in the waiting room were filthy...I was there at 12pm so they had only been open a few hours, I guess it just worries me when any medical site doesn't seem like it gets a sweep and mop daily. Maybe my expectations are too high? The back rooms were outdated and this urgent care could use a refresh but at the end of the day, they got the job done and I'm just grateful everyone was nice and as efficient as they could be.

Poor customer service starts at the front desk. No empathy…read morefor people that are in pain , knowing that they are in the healthcare field, bad bad service. Rudeness at its finest, except Serra.

I saw Dr. Hermann for years and have never had a better physician. I have moved out of the area…read morenow, I've but never have found a better physician. He is proactive and stayed on top of not only my health but all the latest updates of health. Dr. Hermann never rushes you. He takes the time to find out what is going on with you. He really seems to care to keep you healthy. Not only was he a great doctor, he and his entire staff were exceptionally nice and helpful. I cannot recommend him enough.

You never want to go to this doctor. I begged him for weeks to see me. He misdiagnosed me, gave…read moreme a medication that nearly killed me. His partner sent me to the hospital immediately. He made up his mind on insufficient information and no matter what I said, he dismissed me. Also, he also subjected me to a probe of my womb without warning me or giving me any medication or telling me I'd need a driver to take me home. He is a horrible doctor and his nurse at the time was an arrogant little you-know-what. Do not go to this guy!

Love Dr Traci Williams but PRIMARY MEDICAL is UP CHARGING us for our yearly wellness physicals…read more(fully covered by Aetna Medicare PPO) AND included charges for an additional office visit. Billing dept mgr and scribe says my spouse has low back pain. He takes an occasional Advil after riding over 40 miles on his bicycle and up in the mountains at 76 yr old. Dr Williams asked me if I took calcium/D3. I have NEVER been D3 deficient and started taking calcium with D3 in it in when 50 years old as Dexa scan said a bit of osteopenia which has changed little in 25 years. We simply answered Dr Williams questions and I asked her to check my husband's hearing. The scribe and Billing Mgr will write in anything they can (true or not) to charge you extra! It was all routine exam, eyes, ear, throat heart, lung, and breast exam for me. No internal exams. We will be changing doctors asap and refuse to pay extra fees for routine exams and to answer questions. We are healthy, exercise, eat right, and NOT overweight. We reported them to Aetna FRAUD dept! I notified Dr Williams. She will be retiring in 2 years she told me. AVOID THIS GROUP with offices located in Ventura and Oxnard. This is the first time they started UPCHARGING despite going there for several years for our physicals/wellness visit!

The one on Garden street is terrible (no listing on yelp). If your doctor sends out a prior…read moreauthorization for medications to your insurance, just accept the fact that they never will, nor will you get any type of update on it even if you call and they say they "will". Unacceptable. Doctors aren't really helpful either. Minimal care. Back medical assistants are great tho, they're more helpful.

My provider is great. I've been going here for 4 years or so, they always treat me well…read more I'm not gonna say my doctor's name because I want to gate-keep them. Would recommend

Dr Williams told me that because my daughter liked to spit out food it was "her flavor of autism"…read moreit was the first time she had ever met her and my daughter was 18 months old. My son is autistic. So therefor the assumption was made that obviously my daughter was too. Clearly she needs to go back to med school and learn diagnosis for autism does not take place until at minimum of age 3. Disgusting. This office also lacks competence to file simple paperwork with insurance, send prescriptions and just function in general. They require multiple phone calls to and half the time I need to explain to them what needs to be done and then call insurance for them.

I have been with Dignity Health in Camarillo, California, for years. When doctors move to different…read morelocations, it can be a bit scary. Then l saw Bindhu Nair, NP and l was sold. It is well worth the drive for me to see her. She is WONDERFUL! She has been on top of my medical care for years now. I have total confidence in her medical knowledge and guidance.

Since I was due for an annual physical, I consulted with my insurance on which providers were…read moreconsidered in-network so that I can schedule an appointment. I called several offices, in which 2 didn't have openings for months on out and or their receptionists just did not have good customer service. When I called to make an appointment with Identity Medical Group, I felt comfortable and the appointment date was within a month, so I decided to move forward and book the new patient exam. Dr. Robert (Bob) Dodge's office is located in the 5-story building across the street from Community Memorial Hospital in mid-town Ventura. There is a 3 story parking structure below the building that offers free parking. Dr. Dodge's office is located in unit 502. There's 2 doors then enter into the same building. So here we are on the day of my new patient exam, 2/29/15 @1000. I arrive at 0950 and sign onto a sheet. At the front desk sat, Rosie-one of the receptionist who didn't seem warm and welcoming. After about 10 minutes Nicole, registered me into the system and collected my co-pay. Within 5 minutes I was called back by Hannah, who I'm assuming is the MA, proceeded in taking my temp, weight and vitals-she also performed pre-appt questions to get a better gage for my visit. She then walked me to the exam room where I waited another 5-10 minutes for Dr. Dodge. My first impression of Dr. Dodge is that he is very warm-welcoming. He has great energy and displays true passionate, concern about your care. He actively listens as you voice your concerns and reiterates back to you. I like that he was consistent in asking if I had any questions, to make sure I understood his recommendations. The overall physical/assessment appointment was about 30 minutes, and then I was done. I would recommend Dr. Dodge to anyone looking for a new primary care physician. I'm happy to have finally found a primary care physician that actually cares and who is quite knowledgeable.

I have been a patient of Dr. Irene Wakam for over 20 years. She was the first doctor to finally…read moregive me resolve about my anemic issue. I don't want a doctor that is going to sugar coat or hold my hand, I want the truth. I don't expect her to fix my years of neglect either. Thank you Dr. Wakam, I will continue to praise and recommend my friends to you.

LOCATION // The location is perfect. Located within a professional medical building. Parking is…read morelocated in the rear, plenty of free parking. There is a drop-off zone as you pull in the main driveway. Access is handicap accessible. OFFICE // The office is uncluttered, decorated appropriately and the most important part is very clean. FRONT DESK ASSOCIATE // On several occasions I have spoken with the receptionist, she has always been professional, knowledgable, and very polite. I overheard her on a call with a client who was screaming and yelling and extremely irate. This individual was extremely unprofessional, illogical, and verbally racially abusive. The receptionist maintained her calm demeanor, continued to be respectful, and handled the call very professionally. My kudos to her because just overhearing someone yelling racial epithets I probably would have given them what they have coming to them. PHYSICIAN// Outstanding! She is knowledgeable, compassionate, and listens to what you have to say. She isn't quick to throw medications at you, instead, she suggests solutions dr. Wakam is a straight shooter. She calls it like she sees it. She's very honest and direct. I greatly appreciate this. Beating around the bush serves no one any purpose.