Normally I don't want to leave a bad review but after careful thought a couple of things made me think I needed to in this case. I had a cut by CJ. I was seen on time. That is the only good thing that happened in that visit. I was the only customer in the salon for my mid-afternoon appointment. It quickly became apparent that CJ didn't know how to choose appropriate products for different hair types. She had an app on her phone that she used to answer some questions about my hair to pick a shampoo. She kept having whispered conversations with the other stylist behind a screen which she indicated were to get his approvial of her choices. I had shown her what I normally used and explained why I use the products I do at home so she had an idea of what good products are for my hair. Also, this really isn't rocket science for a trained and experienced hair stylist but she made a HUGE deal about the products during the entire visit and kept sticking her hands in my face asking me to smell her hands. I didn't think the products were frankly all that fragrant but definitely didn't detect any wonderful scent. She didn't use a conditioner at all on my hair which is a BIG mistake for my hair type. Then she used a small amount of some kind of styling product and between the two my hair almost immediately got tangled as she blew it dry. She was rough in brushing through the tangles and basically tore at my hair. At one point she had the hair dryer on the hottest setting I have ever felt and held it on my head. My head is not terribly sensitive but that was really painful. She complained bitterly about how the women in Belle Meade were are nice to her - at length as she cut my hair. Toward the end started tossing my hair up in the air like it was pixie dust and then catching it above my head and cutting it, which is the polar opposite of a blunt cut which she had been asked to perform. She said that was how she knew to tell if she missed cutting a spot. She failed to cut the hair on the left side of my head at all, leaving it more than an inch longer than the hair on the right side of my head. After that she ran my card and awarded herself a large tip without asking or informing me and failed to give me any kind of receipt. I honestly could go on but you can tell this was like some kind of nightmare experience. I got a text later asking me to give a review providing that I could give them a great review. Some time later a new friend was talking about how she had gone to a salon when she first moved to town and had a similarly horrifying experience with enough strangely similar comments to what I went through I became curious. When I asked her which salon it was - - - lo and behold it was Eric Marshall Salon. It's really like an alternate reality in there. I advise against it. Terrible products, terrible cut, terrible experience. read more
