I really really wanted to like this salon, but after a string of bad experiences, I just cannot give it a great review.
1. A friend had recommended a specific stylist to me, but when I called to make an appointment, that stylist didn't have any openings for several weeks. I asked if anyone was good with short hair and they recommended another stylist to me. I advised that I would need both a cut and a color. When I got to the salon for my appointment, they had only scheduled me for a cut. The stylist didn't have time to color me and I would have to come back to have my hair colored. I don't have a bunch of time to come back to a salon on multiple occasions! This is SO inconvenient, but decided that getting a cut was better than nothing at all, so got my hair cut.
2. I actually liked the cut I got, but didn't really care for the stylist. She kept on yelling at me that I was moving my head to much and would physically jerk it back into the place she wanted. I am 35 years old and have probably had 100's of hair cuts in my life. I know how to get a hair cut and have NEVER had a stylist treat me this way. I kind of just wanted her to hurry up and finish so I could get out of there.
3. When I left, I made the appointment for the color. However, a few days later the salon called me and said that the stylist who was suppose to color my hair is no longer with the salon and asked if I could make an appointment with another stylist. Of course, no one was available that week so I had to wait yet an additional week to color my hair. I told them to make sure to note that my hair is short so I would only need a partial highlight.
4. Of course when I showed up for my appointment, they had me down for a full highlight. I don't know why it is so hard for this salon to get anything right! They are in the business of customer service and basically every single time I tried to do anything with them, they messed it up in some way. The girl who colored my hair did a fine job, but she hardly spoke two words to me. I told her I had just moved to town and she didn't even ask me any personal questions about where I moved from, etc. You don't have to be my best friend, but in my experience normally your hair stylist at least attempts to get to know you. Or at least be friendly.
5. So chances are, I will never return to this salon. Their services are fine - my hair looks good. But with all the other salons and stylists in this town, why would I go to a salon that can't seem to make appointments correctly, and have stylists that aren't friendly? I will be taking my business elsewhere unfortunately. read more