I called the first of last week to make an appointment and was told Eric would either be at my home the following Monday or I would receive a phone call with a status update. Neither happened. Eric did not come to my home today, and I did not receive a call back.
So, I called to check on when I could expect Eric and was told, "We don't schedule appointments." When I reminded the lady on the phone that I had, indeed, made an appointment for today, she suddenly remembered, and instead of apologizing and accepting responsibility for dropping the ball, she basically let me know that my business's plumbing concerns were not going to be addressed any time soon.
I thanked her and said I'd find another plumber. I suggest you do the same. read more