The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

Mountaineer Dental is a hidden gem in Boone! They have up…read moreto the date equipment & skills to help you with all your dental needs. The dental hygienist & Doctors are thorough & caring. They want to help you have the best outcome concerning your dental needs & try to work with you. I feel blessed to have found them!

I called yesterday with tooth pain and got an appointment today. All staff was helpful,…read moreprofessional and kind. Dr. Lindsey Lazarchick was excellent! She did testing and X-rays and showed me pictures of the problems. Treatment plan was discussed and lucky me, I found a new group to take care of my dental needs. Ty, ty, ty!

Just had my second root canal done by Dr.Henson and his staff. I don't think my experiences could…read morehave been any better. Was treated well by all. Did not have to take pain relief medications. They really cared that I was doing well during the procedure. Highly recommend these folks.

From my point of view, these folks are the best in the business. They are friendly, professional…read moreand I would recommend them for anyone in need of a root canal. Hats off to Brett Henson! This was the first root canal I've had done and my mouth wasn't sore the next morning.

Years of Avoidable Harm--Tooth Loss, Jaw Injury, and Dismissive Care…read more This office's pattern of poor communication and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. In late October/early November 2019, I had an apicoectomy on tooth #9 with John D. Wells, DDS at 16600 Birkdale Commons Parkway, Huntersville, NC 28078. I followed all aftercare to the letter, rinsing faithfully with the prescribed cleanser. After the first procedure, I started feeling pain and discomfort in the tooth area after drinking cool water, so I contacted the office right away. Dr. Wells had me come back for him to take a look. He then determined he needed to redo the apicoectomy. Afterward, I asked what the problem was, and he explained that the dissolvable sutures from the initial surgery hadn't dissolved, so he removed them manually. He assured me healing was on track, but by early 2020, persistent infection forced me to need an extraction and an implant, which was both costly and heartbreaking, especially at my age for a front tooth. I was 80 years old going through all of this. I was never told about the threat of infection, and only learned later that undissolved sutures can trap bacteria and lead to failures like this; and that dentists should proactively remove them themselves to avoid such risks. Had I known, I might have pushed for that upfront or chosen differently--but trusting the process, I returned to the same practice in 2022 for a root canal on tooth #8. That's when things worsened dramatically. During packing placement, the assistant demanded I open my mouth much wider to keep it dry, using scare tactics: she warned that if I didn't, "it would have to be redone." Again, I am an older patient, and it was very clear this assistant dd not care about me as a patient, and had no interest in a reasonable bedside manner. Fresh off the 2019 trauma, I felt pressured and complied to open as wide as possible, despite visible distress in my eyes, as she took her time. The strain immediately triggered pain and discomfort, and I was soon diagnosed with a displaced TMJ disc--causing relentless muscle spasms, a sensation like my jaw is off its hinge, difficulty speaking, and chronic agony requiring therapy and meds. After contacting Dr. Wells numerous times with my distress and concerns, he dismissed them outright, claiming the assistant "didn't force my mouth open or threaten me with a gun." No empathy, no accountability--just deflection. As I said before, this office's pattern of poor communication (e.g., not warning about dissolvable suture risks) and high-pressure tactics has lessened the quality of my life as well as cost me thousands of dollars for visits and night guards. The initial staff seemed friendly, but the care felt reactive at best. If you're reading this, ask upfront about materials and removal plans, get consents in writing, and trust your instincts--if something feels off, walk away. I wish I'd switched endodontists sooner; now I see one who actually listens. Proceed with extreme caution here.

I just had my second root canal here in five years. It was no big deal…read more People think root canals are a big deal, but that's due to old technology. Other than the needle being stuck into my gums at the beginning to numb the pain, this was 100% painless. Same as five years ago. I also learned that flossing is 10x more important than brushing your teeth. Brushing only gets the surfaces and gums. Flossing gets rid of the plaque that leads to bacteria and infection. Excess plaque has also been linked to Alzheimer's and heart disease. Great info, friendliness, and overall customer service here. Or you can call it bedside manner. Whatever you want to call it, Dr. Wells and his staff are highly recommended if you're seeking an endodontist.

I have been going to Dr. Hollar for 20+ years. Dr. Hollar is phenomenal, he is personable, and…read moretakes the time to talk with you without the conversation being rushed. The staff is great as well, from the receptionist to the people who do the cleanings/x-rays/etc. They are caring, and a pleasure to deal with. The entire staff create an environment that is relationship oriented. I would highly recommend Dr. Hollar if you are looking for a dentist. It is my opinion that he is one of the best dentists you will find.

From the owner: Our goal is to provide safe, state-of-the-art care in a friendly environment. We spend time…read moreeducating our patients and their families so that they have a comfortable understanding of their care and can actively participate in treatment decisions.

(Was there prior for a hygiene appt as well which was a great first time experience)…read more Saw Dr.Probst today for a filling. No pain at all, procedure went great. Kathy his assistant was great, personable which I like. Very nice office. Clean and professional. Side note-I worked for dentists for many many years (last year I retired) as it was hard for me to pick a new dentist I made an excellent choice. I recommend this practice to anyone currently looking.

Always pleasant and friendly staff. Was able to get a quick…read moreappointment for a crown that came off. Dr. Probst quickly fixed my issue and I was on my way. Thanks to all!!

My 5 Star impression of Carolina Smiles has stayed the same fortunately after multiple visits the…read morelast few years. Today a broken filling got fixed, called and got this appointment yesterday. Dr. spotted a new problem and took care of it on the spot as he has done in the past, no " make another appointment " scenario .

My adult son needed extensive dental work. Dr. Matt Gunnell did a thorough assessment and came up…read morewith a treatment plan which included an extraction, multiple crowns, a bridge, multiple fillings and bonding. The work was phased and took place over the course of a year. The office staff couldn't have been kinder or more helpful. My son really liked Dr. Matt and appreciated that no one made him feel bad about the condition of his teeth. Thanks for giving him his smile back!

I'm liking this office. Straight forward, tells it like it is. Very friendly dentists and awesome…read moreassistants. Needed a pull and getting a bridge. Explained the process and gave the pricing before any work was done.

Dr. Miller and his staff are caring and wonderful! I absolutely fear the dentist and they are great…read moreto work with!!

I have been a patient for years. This is a wonderful office. The staff is very friendly. Julie…read moreCarr cleans my teeth. She is very good and quick. She is always professional. She does a fantastic job. Very pleasant experience. The new dentist is awesome. I highly recommend this office if you are looking for a dentist. Ask for Julie to clean your teeth. Kim Hamrick

For quite a few years now I have been a satisfied customer of Boiling Springs Family Dentistry…read more The three current hygienists that I am familiar with (J, E & A) are ALL top notch. I really have no particular favorite because none have left anything to be desired - they are ALL great! The office staff always seem pleasant, professional, friendly, efficient, and even appreciative of my business. They have customarily had the proverbial bar set rather high, but I believe today they elevated that bar across the board. In particular, the cleaning I received AND the checkout process couldn't have been better. Dr. Hendrick and Miss Starlyn have seemingly assembled a top-notch team of people that should certainly stand out in their field. I do not dread dental appointments like I once did. I appreciate these people and am glad to have found them several years ago!