The mistreatment and disrespect my mother and I received at Cox's office this morning was an absolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy. read more

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen dental's mistakes for me.

I will never recommend this office. The office staff in Lenior is The most incompetent people I have ever dealt with. They can't seem to keep appointments straight it took my orthodontist 10 calls to get my records as of July I am still trying to get my records transferred to a new dentist and they keep sending me appointment confirmation request. If you want stress go to this Dentist otherwise find someone else! read more

Best staff and dentist this side of the US. I highly recommend this office . I would leave 10 stars if I could .

This place is amazing for all your dental needs. From Georgia (visiting) I came down with a terrible toothache and called them. I knew it needed extracting and they got me in within 2 hours. They are very professional and were companionate to my needs. Yes it got extracted and I want to thank Samantha, Jenna, the entire staff and especially Dr Cox! I will continue to use them (when needed) and I recommend them to anyone who needs dental care. read more

The staff treated me very well and did a great job on my teeth. I would definitely recommend D.D.S Cox and his friendly staff to anyone needing a great dentist that will treat them right. read more

I was a patient of Dr. Cox for approximately five years when he first opened his practice and moved into the office on Harper Avenue. I had roughly 7-8 fillings during that time, and I allowed him to also see my four children who also had several procedure (filings etc.) I had good dental insurance and at the time, and I did not realize that this was excessive. Since moving from the area, I have had only TWO fillings in over FOURTEEN YEARS of routine dental care. I firmly believe that Dr. Cox paid for his new office by performing unnecessary dental procedures on myself and children. It is unethical for a dentist to ruin the integrity of perfectly healthy teeth in order to make money. read more