I was a bit apprehensive about doing a video call but it turns out it was a good experience. I spoke with Diego and we walked the fence line, took some measurements, and he generated a model of what the fence looked like as well as the quote. Very impressive. read more

Diego was the person who helped me with the project and he was really good. He set the appointment and was there on time. He had already prepared some maps of the property and had the linear feet calculated. He showed me some different types of fences and then gave me some ideas of what would look good and gave me a price during the virtual meeting and followed up with an email quote. Very easy process.​ read more

There was ease of process. There was no rush. The salesperson was really nice, clear and helpful.

Good experience with the estimate. Friendly and professional experience. We are still consulting other companies for quote comparisons.

Had a fence installed in Monterey through Ergeon. Their process of providing a quote/estimate virtually (you do a video call) and their subsequent communication at the various levels--sales, project manager was very smooth and professional. They responded quickly to my concerns and questions and explained the process in detail. The subcontractors Roman and Diana were excellent--they did a great job with communication, the fence looks fantastic and specific things I had asked for were incorporated (I wanted the rails to be a certain distance from the top, etc). On top of everything, their quote was substantially less than other contractors in the area and they had good ratings on the Better Business Bureau. I recommend Ergeon and especially their team of Roman and Diana. read more

The customer service makes this company completely worth it. A year after getting my fence I had some issues with the fence after the rain. Some of the staples had started to rust. However, I reached out to the company and after a few weeks, I was completely satisfied with the resolution. I was very fortunate to be able to work with Fernando. He made sure to correct all the issues and problems that I had. The company went above and beyond to make sure I feel comfortable with the product I had purchased over a year ago. With this kind of customer service, I would definitely recommend this company 1000%. If you're not happy, they'll keep coming back until the problem is fixed. read more

Ergeon - Fences & Gates Near Me - Watsonville, California

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Erika was great! She was very thorough throughout and answered all my questions. Thanks again for the consultation!

Carlos provided the estimate via a video call. He has detailed knowledge of the choices for my fence project. The whole process is easy.

I can only comment on the estimation process. After the initial hiccup, we set up the video call and inspected all aspects of the fence. Guy, my estimator, was knowledgeable and gave me good recommendations. read more

Diego was really attentive and chock full of information. He met my requests and offered multiple options. The program he used to "build" my estimates was quite impressive. Also, he stayed connected without being pushy and I really appreciated that. Can't rate higher yet because the project hasn't begun, but Diego was terrific. read more

WARNING!!! AVOID this company at all costs. They are not local, they sub out all of their work. They use fake computer generated phone numbers to pretend like they are in your area. When you call, it all goes back to one calling system. The Project Manager is only over the phone. (Ours was unreachable after a while, because he was caught in a hurricane in another country) No one from Ergeon ever comes out to the project site. You are left doing a walk through with the subcontractor " installer" to do the "walk through" before you sign off. Their customer service is a joke at best. They over book the subcontractors and if you have an issue, you are left waiting for them to come back, because they have started another job. Our fence project was supposed to be 2-3 days (I laughed and asked are you sure about that) Our large fence project ended up taking a week. Wed-Sun and then Sat-Mon. We were left with a huge miscommunication on the positioning of the pickets. Staples and nails were used instead of screws. We complained a lot (Not a Karen, although I was starting to feel like one) Loss of sleep, threats of contacting a construction lawyer and calling the BBB finally lit a fire under them to finish our job. Screws were finally brought in. Pickets had to be moved and or replaced. Waste of wood. Things were redone several times. After "sign off" I still found more nails that were not replaced with screws. The biggest thing is Ergeon is not a local company. They pretend to be local. They don't care. They overbook their subcontractors and then try to add more fees on to your contact. Save up your money and find a local company. Don't fall for their smoke screen like we did. I hope the CEO in Palo Alto is enjoying all of her ill gotten gains. There is no quality control at all PS The installers did the best that they could to make things right. read more

Ergeon - Ergeon said that they would go section by section so that our property would remain safe and secure. That was not the case at all. - Fences & Gates Near Me - Watsonville, California

Jennie was my project manager and Ricardo was the installer. Ergeon uses remote assistance for the estimate and financials. And then they connect with local contractors. Sounds a bit different but they are licensed and insured. Jennie was super friendly and available by text and phone anytime I needed to discuss the project. Ricardo and his partner installed the fence beautifully. There was one additional request that I made, and Ergeon made the change with additional charges. I appreciated how swift the process was and a nice fence as a result. Not too bad on the budget too! read more

Ergeon - Fences & Gates Near Me - Watsonville, California

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From the quote to the install the process was pretty simple and straightforward. Appreciated the virtual consultation and planning. Had some difficulties with the scheduling and install start date, but Ergeon worked with me to make things right. At the end of the day, I'm happy with the process and overall work for the price paid. read more

Great video estimate visit for a fence and gate. The phone video conference worked great and Victor was able to answer all of my questions and provide several different fence and gate material options. Thank you! read more

Carlos was very helpful with the Video Chat . He made the fence design and quote go very easy. The quote was very reasonable for the amount of fencing we are replacing . He also talked us through the installation process. I would highly recommend Ergeon. read more

The husband and wife team really very skilled. Accidentally broke a water main but repaired it quickly. One note- they didn't notify us about the water problem and we found out we had no water by turning on the tap. But we're very satisfied with the end results. read more

Katherine of Ergeon worked remotely with me to create a quote for a new fence. The technology for remote access to my mobile phone was easy to use and worked flawlessly. Katherine and I worked together to determine every aspect of the project and ultimately came up with a very detailed specification. The quote that she created was much more detailed than the other quotes that I received. She was very professional and a pleasure to work with. read more

I was told that the product would stand up to an aggressive digger. Clearly it did not and this is not covered by the warranty. I suggest you don't use arterial turf in a dog run. read more

Ergeon - Dog run - Fences & Gates Near Me - Watsonville, California

High quality and a pleasure to work with Juan and his crew. Janine (project manager) stayed on top of things as the project progressed. Thank you! read more

Ergeon - Fences & Gates Near Me - Watsonville, California

The quote was reasonable and done easily by photo, with great communication. The installation of the fence was very professional and quick. I am very satisfied with the work and will recommend Ergeon to my friends and neighbors. read more

Diego was very knowledgeable. He did a very quickly gave me a really good estimate. The program worked great it was very easy to see a rendering of what it would look like he was very helpful. read more

Having had the wonderful opportunity of this company to replace a fence in my back yard a few years ago led me to get a quote for another section that needs to be replaced. Called them and spoke with a new person, Alex Cuadra, and if I had any apprehensions about dealing with a new employee (to me he was new because I did not talk to him on the prior job) that flew out the window within seconds. He was professional and highly knowledgeable but more than that he was friendly, patient, helpful and understanding. This company had fantastic persons working there. You feel comfortable working with them from the moment you call. What a delight to work with people who are competent but also make you feel welcomed and do their utmost to make sure you understand the plans and options they have along with guarantee of the fencing. I then spoke with Valerie who I had dealt with on the prior job. And felt like talking to an old friend. Everything they do is so professional and personal to give the client the very best in service. You need a fence you should very highly consider this company. You will not regret dealing with them. The value of their work and the ethics are wrapped in one great package. Thank you to each and everyone I have dealt with in this company. read more

We worked with Guy through the quoting process. While we didn't not move forward with Ergeon to do the work, We were really happy with the amount of attention and follow up Guy provided during the process! read more

Ergeon is a modern upgrade to the usual way people do business with fence contractors. They are Internet-enabled to give you personalized, instant service for project estimation, project management, and invoicing/billing. They have a network of local, high-quality contractors whom they manage to actually put boots on the ground to get your job done. And, because of their efficiency doing things this way, they offered me a replacement for my wine and storm-damaged fence at literally ONE-HALF the price of the "traditional" local fence contractor (also highly rated) who has all of the traditional overhead they must make up for. I worked with the sales rep on my mobile device via a live video session. They showed me their screen as we built out the project specs, while I showed them a live view of the existing fence and job site area. I received a project quote shortly thereafter via a text message link. I made the deposit with my credit card although no charges were made until the project was actually completed to my satisfaction. They quoted me an estimated scheduling for the job of 5 weeks -- the entire local area had suffered the same fate as I -- and they in fact hit that target date almost to the day! Impressive. All the while, I continued to receive communications from a dedicated project manager who themselves is a civil engineer, keeping me apprised of the activities leading up to the actual day of the job. The crew worked very efficiently and having built a few decks and fences in my younger days, I could see they were "doing it right" with solid, careful technique and quality materials. On the actual day of the job, there were minor hiccups with communications over the precise timing of the crew arrival, but it all got worked out and I could not be happier with the the results or the price! I also want to mention the demolition of the old damaged fence went perfectly as well. Outstanding in every regard! Ergeon delivers! read more

I called several contractors for quotes. These guys were quick to return the quote, they took Arial shots of the property to get an idea on the length of the fence. They were able to accommodate my specific timeline ti get this approved, started and completed. Their communication with me through the installers and the PM was good. Quality of work is to my satisfaction. Even though a few of the installers got called away on another job that also had a time restriction, they still made sure my job was being worked on into the night to get it done. The job was worth the money. I would hire them again.. read more

Ergeon - Fences & Gates Near Me - Watsonville, California

Very fast response, online evaluation and pricing, great personel and flexible approach to the client's needs. If you need it done tomorrow and pay a little more, this company suits you. read more

The communication was clear, and concise. The project was started quickly. My project manager kept me apprised of every step of the process from beginning to end. The fence installers were on time, friendly, and professional. The work was completed in only one day. My fence was done to my specifications. Excellent work. I would definitely use Ergeon again, and suggest their services to others!! Five star!!! read more

I shopped around a lot, and this was the best value I could find. The estimating and concept drawings really helped visualize. This project was really well done and the company had good representatives that were very responsive. The installers were professional and did a great job. Overall, I am very happy with this experience. read more

Unfortunately, I anticipated this company to be a bit more professional when handling large home projects. The communication was my biggest issue with this company. My neighbor and myself had our fence redone by Ergeon and received an estimated quote pretty fast and was ready to start making plans for a site visit to measure the property. This is when things started to fall apart, as I was not being included in the communications as to when scheduling the visits. Therefore, I asked if they can share any details and they stated they had already texted and emailed me when they in fact only text and emailed my neighbor. Ok so I let that one slide as I thought maybe the first site visit I don't really need to be there. I asked to please ensure once they plan on starting my fence project I get notified. Again, I had to follow up two weeks later and if I would've followed up I would've known the date of my project! So I escalated after this as now I am pretty upset on the lack of communication. So then I called the manager and she assigned another team lead to support final step of the process which was fine and then started to receive more communication. Now the cost changed from original estimate once site inspection was completed which was fine not a large change. Then when final project was completed they sent me an Incorrect invoice not sure if they were testing me or what but once I rejected that invoice and asked for new invoice they did. So be very careful with this company as I also asked about my gate not being even and they told me my cement was not even when my previous gate was not uneven or had any large gaps in it! In the end they came back to repair my fence and correct the gaps to resolve the issue. My fence looks much better now and I will update the fixed fence once I get a chance to. read more

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Although the first installer did not do that great a job, there were provisions (made at a slow pace) for a second installer who was really good and corrected the issues. Overall I am happy with the end result. read more

I'm very satisfied with the installers they sent, they were very efficient and helpful. They were able to speak with my neighbors for me about the replacement of our fence as well as our extended length and adjustments. The price was very reasonable and considering the before and after product, they did an amazing job. I'm very happy with the outcome of our new fence. I will use them again in the future. read more

Excellent process with getting a quote via video chat! Brian was super helpful in going over all the details

Excellent job by Rosendon: gate is in perfect working condition and better than even the original install! Thanks to Miguel (project manager) for sending out his best man for the job! read more

I wanted to comment on Ergeon's responsiveness and ease in working with so far. After reaching out to so many companies to replace a few areas of fencing only to be told they don't service my area in the SC mountains, or they don't do that type of project, it was a relief to hear right back from Ergeon the same day I requested a quote on Yelp. Kelly set up a Google meeting so I could show on my phone which areas need replacing, which saved me taking time off of work to meet someone at the property. I received a reasonable quote the next day. I'm looking forward to working with Ergeon to finally get my falling down fence replaced! read more

Ergeon was hired to demo an old picket fence and install a new one around the front of my rental property. Here are the issues I encountered. 1. There initial quote that I signed and agreed to was 25% lower than the actual total of the job. They somehow missed 20 or so feet of fence during the quote process around my front yard. 2. They did not inform me that they would need access to electrical outlets until they showed up for the job. I wasn't able to accommodate that need and had to reschedule. 3. Old fence lines were not followed for reasons that they did not explain living a large gap between the walkway and the fence. 4. The yard was left a mess. Piles of dirt were just left there along with scraps from the old fence and concrete. 5. They shoved a bunch of their concrete bags into my trash cans that absolutely filled the tiny trash cans you get in Santa Cruz even though they were hauling materials to the dump. 6. I emailed this feedback over a week ago and was ignored. Update: Unfortunately, my problems with Ergeon persist almost a year afte the initial project. My niehgbor's water line next to the fence line burst a couple of days ago. When the plumber arrived to fix the water line it was noted that the concrete from the fence post was touching the water line so a part of the fence had to be removed to repair the line. On top of that, the line was bent and mangled from what appears to be multiple shovel strikes to the line which absolutely should not happen if Ergeon had done their due dilligence and properly marked the lines on the property before starting the project. My neighbor is billing me for the damage to the water line caused by Ergeon and I have find a way to repatch the fance. read more

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The service was excellent! The team listened to my needs and expectations and took care of every detail. They were fast and efficient even to the point of cleaning things up at the end. I would highly recommend them. read more

Fernando Buitrago is a on point estimator! We used 3D video for my estimate . Great company . Recommend them. Cost was affordable

Very professional organization. I would highly recommend the services this company offers.

Javier at Ergeon Fences gets an A+ for Customer Service. Stellar communication provided, always checking in regularly throughout the process which is greatly appreciated. Thanks very much Javier! read more

Marc Ace is very knowledgeable and professional. He answered all my questions and offered options that were helpful regarding my fence project. I would work with him again. read more