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    Ergeon

    4.6 (83 reviews)
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

    Get a quote

    Response time

    10 minutes

    Response rate

    95%

    Services - Ergeon

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    Reviews With Photos

    Benjamin C.

    The customer service makes this company completely worth it. A year after getting my fence I had some issues with the fence after the rain. Some of the staples had started to rust. However, I reached out to the company and after a few weeks, I was completely satisfied with the resolution. I was very fortunate to be able to work with Fernando. He made sure to correct all the issues and problems that I had. The company went above and beyond to make sure I feel comfortable with the product I had purchased over a year ago. With this kind of customer service, I would definitely recommend this company 1000%. If you're not happy, they'll keep coming back until the problem is fixed.

    Ergeon said that they would go section by section so that our property would remain safe and secure. That was not the case at all.

    WARNING!!! AVOID this company at all costs. They are not local, they sub out all of their work. They use fake computer generated phone numbers to pretend like they are in your area. When you call, it all goes back to one calling system. The Project Manager is only over the phone. (Ours was unreachable after a while, because he was caught in a hurricane in another country) No one from Ergeon ever comes out to the project site. You are left doing a walk through with the subcontractor " installer" to do the "walk through" before you sign off. Their customer service is a joke at best. They over book the subcontractors and if you have an issue, you are left waiting for them to come back, because they have started another job. Our fence project was supposed to be 2-3 days (I laughed and asked are you sure about that) Our large fence project ended up taking a week. Wed-Sun and then Sat-Mon. We were left with a huge miscommunication on the positioning of the pickets. Staples and nails were used instead of screws. We complained a lot (Not a Karen, although I was starting to feel like one) Loss of sleep, threats of contacting a construction lawyer and calling the BBB finally lit a fire under them to finish our job. Screws were finally brought in. Pickets had to be moved and or replaced. Waste of wood. Things were redone several times. After "sign off" I still found more nails that were not replaced with screws. The biggest thing is Ergeon is not a local company. They pretend to be local. They don't care. They overbook their subcontractors and then try to add more fees on to your contact. Save up your money and find a local company. Don't fall for their smoke screen like we did. I hope the CEO in Palo Alto is enjoying all of her ill gotten gains. There is no quality control at all PS The installers did the best that they could to make things right.

    Lisa M.

    Jennie was my project manager and Ricardo was the installer. Ergeon uses remote assistance for the estimate and financials. And then they connect with local contractors. Sounds a bit different but they are licensed and insured. Jennie was super friendly and available by text and phone anytime I needed to discuss the project. Ricardo and his partner installed the fence beautifully. There was one additional request that I made, and Ergeon made the change with additional charges. I appreciated how swift the process was and a nice fence as a result. Not too bad on the budget too!

    Dog run
    Jackie Z.

    I was told that the product would stand up to an aggressive digger. Clearly it did not and this is not covered by the warranty. I suggest you don't use arterial turf in a dog run.

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    27 days ago

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    15 days ago

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    30 days ago

    There was ease of process. There was no rush. The salesperson was really nice, clear and helpful.

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    22 days ago

    Good experience with the estimate. Friendly and professional experience. We are still consulting other companies for quote comparisons.

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    8 months ago

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    Sue C.

    Thank you for your feedback, Anna!

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    1 year ago

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    Sue C.

    Benjamin, it was our pleasure to help you out, thank you so much!

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    5 months ago

    Erika was great! She was very thorough throughout and answered all my questions. Thanks again for the consultation!

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    Sue C.

    Austin-Ace T., thank you so much for the great feedback!

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    2 months ago

    Carlos provided the estimate via a video call. He has detailed knowledge of the choices for my fence project. The whole process is easy.

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    Sue C.

    JJ W., thank you so much for the great feedback!

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    4 months ago

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    2 months ago

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    Sue C.

    Aww, it was our pleasure to help you out, thank you so much!

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    6 months ago

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    1 year ago

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    8 months ago

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    Sue C.

    Beach, thank you so much for the great feedback!

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    4 months ago

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    Sue C.

    Timonie, thank you so much for the great feedback!

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    10 months ago

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    8 months ago

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    Sue C.

    Michael, thank you so much for the great feedback!

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    5 months ago

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    Sue C.

    David, thank you so much for the great feedback!

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    2 years ago

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    1 year ago

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    Sue C.

    Thanks Scott, I’ll be sure to pass on your comments to our team!

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    8 months ago

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    Sue C.

    Howie, thank you so much for the great feedback!

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    7 months ago

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    Sue C.

    Bryan, thank you so much for the great feedback!

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    9 months ago

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    Sue C.

    Thanks Jeanne! I’ll be sure to pass on your comments to our team!

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    2 years ago

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    Sue C.

    Josh, it was our pleasure to help you out, thank you so much!

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    2 years ago

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    Sue C.

    Phuzzi, thank you so much for the great feedback!

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    1 year ago

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    Sue C.

    Jacqueline, thank you so much for the great feedback!

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    1 year ago

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    Sue C.

    Thanks Sergey!

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    1 year ago

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    2 years ago

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    Sue C.

    T T, it was our pleasure to help you out, thank you so much!

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    2 years ago

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    1 year ago

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    Sue C.

    Thanks Dimitris!

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    1 year ago

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    Sue C.

    Thank you so much for the love, Natasha!

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    1 year ago

    Excellent process with getting a quote via video chat! Brian was super helpful in going over all the details

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    Sue C.

    Thanks Larry, I’ll be sure to pass on your comments to our team!

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    1 year ago

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    Sue C.

    Dogan, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    M G, , thank you so much for the great feedback!

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    6 years ago

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    Sue C.

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    2 years ago

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    Sue C.

    Thank you so much for the love, Tom!

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    3 years ago

    Fernando Buitrago is a on point estimator! We used 3D video for my estimate . Great company . Recommend them. Cost was affordable

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    Sue C.

    Christy, thank you so much for the great feedback!

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    2 years ago

    Very professional organization. I would highly recommend the services this company offers.

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    Sue C.

    Lawrence, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Thanks Judy, I’ll be sure to pass on your comments to our team!

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    2 years ago

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    Sue C.

    Thanks Carol, I’ll be sure to pass on your comments to our team!

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    Page 1 of 3

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    Review Highlights - Ergeon

    Representative Guy responded to my inquiry within hour the hour and clearly explained the process of obtaining a quote.

    Mentioned in 21 reviews

    Read more highlights

    Pacific Fence - New built fence

    Pacific Fence

    (22 reviews)

    Our experience with Pacific Fence was exceptional. It exceeded our hopes and expectations on ALL…read morelevels. We had a fairly complex situation to replace our entire fence and add gates which required coordination with five neighbors. It was a high-quality experience from the first point of contact with owner Darrin Petzer to our engagement with foreman Serafin and the entire team. Darrin was always accessible and very thorough with his replies from start to finish. QUALITY AND CRAFTSMANSHIP: their commitment to quality is evident. They chose high quality lumber and their attention to detail to craft a beautiful end product is stellar. PROFESSIONALISM AND COLLABORATION: they listen carefully and solicit input to collaborate and make sure the end result is on point. They were professional every step of the way and offered suggestions to enhance the finished product. New ideas included a screen to "hide" recycling bins and premium locking latch devices for gates. TEAM DYNAMICS: it's a special team at Pacific Fence. You can tell when a team enjoys working together. Their energy and laughter was evident throughout the week-long project. They were early to work each day, diligently worked and finished ahead of schedule. They cleaned up thoroughly and left the worksite spotless. FINISHED PRODUCT: Pacific Fence transformed and beautified our home. We highly recommend them if you are looking for high quality craftsmanship with a great customer experience...and at a reasonable price. It was an amazing experience and we couldn't be more pleased!

    This company changed ownership recently and there's a huge change not for the better. I had them…read moreover to give me an estimate on having a gate replaced I was told I'd get the estimate the next day and they would do the work on Saturday. No estimate ever came no return call and no show on Saturday. I called and texted them several times with no response... Glad I hadn't given them any money

    Ergeon - fencesgates - Updated May 2026

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