Miguel handled the process from starting estimation to ending the job in a very professional manner. He was able to answer any questions we had and made sure we were very satisfied. read more

Asked Ergeon to provide a new wooden side gate entrance. Their pre-sales dept responsible for assessing needs, providing estimate, and sending out agreement documents is excellent in their follow-up and responsiveness and also providing me updates when cost of supplies going to be used in building the door went down! I had a little more challenges with scheduling and project management team to provide reliable scheduling, follow-up, and communication of any delays and status. I had to chase after for status of when the installation would actually occur. (I would knock half a star for this inconvenience if I could). Despite that, the overall door is A+ and really impressed with the quality, worksmanship, and finished product. Door looks and feels solid and when the gate clasp latches it just makes the overall experience still a 5 star despite chasing after them to complete the projects and get paid. read more

Three panels of our fence came down during the last wind storm. I called Ergeon and they connected me with one of their associates, Troy. Troy responded within minutes to discuss what my needs are I regards to fixing the fence. We did a video conferencing so that he can see the damages and give me a quote. It was easy, quick, and informative. read more

These guys guys were good, very responsive and professional. They were always on time for appointments and installation of the fence. read more

Ergeon - This is a gate for the back yard. Second gate for pool's equipment. - Fences & Gates Near Me - San Jose, California

I received a quote from Alan Gurd regarding the replacement of my 21' long wooden privacy fence which I share with a neighbor. The process was incredibly simple and done via Google Meet online. The pricing was competitive and fair and the initial call was a breeze to do! We're still reviewing and collecting quotes and working out the details with our neighbor, but Ergeon has been fantastic thus far and the process has been incredibly smooth. read more

The Ergeon team did an excellent job with installing new artificial grass for our backyard! We love how it turned out! Jorge and Alan were great to work with for kicking off and managing our project - they were helpful and listened to our requests. Very cool to be able to receive a quote remotely from satellite/video call review. The demolition and installation team were also great to work with. They came on the day expected and were fast: completing our project in one day and left the site tidy. Highly recommend! read more

Ergeon - New synthetic grass installed by Ergeon - Fences & Gates Near Me - San Jose, California

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they installed chain link fencing ~80 ft. Done in timely manner professionally. One post cap missed. I mentioned it to Janine, and it was done. Janine was wonderful in listening to the small client,and completing the job. read more

Great communication and all contact was quick. Getting the quote was effortless..competitive pricing! Alan was amazing

Helpful in every way. Attention to detail, easy contact, immediate bid, pay when job is complete. Fair pricing. Help me work with all neighborhoods. read more

The workers did an excellent job. I would use them again. The price was decent and not overly expensive.

Clear, consistent, and accurate communication on top of flexible/ multiple and immediate scheduling options made working with Sales and Customer Management teams perfect! Fence installers were on time and friendly. They completed fence including remove old fence plus trimmings in desired timeframe and with high quality! read more

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I was in need of a fence replacement. It was a small job and I reached out to Ergeon for help. Kelly responded quickly to my request. He informed me of his pricing, timeline and suggested that based on the size and type of project, a handyman might work. He went above and beyond to help me locate a handyman in my area. This type of customer service is unheard of these days. I was truly impressed with the honesty and willingness to help I received from Ergeon. read more

Posting an update here! Sergio was amazing and very professional to work with. The process was a breeze. They delivered 2 weeks before expectations! The installation team was also very nice and diligent. read more

Had an estimate with Carlos over Google Meets. Was very surprised by the renderings and using the GPS to map out the fence lines. Every thing was done very professionally and was thoroughly explained by Carlos. You were able to customer and 3d view the fences during our call. Currently a 4 week lead time to start the fence project , if you do decide do go with them. Great overall experience just from the meeting alone. read more

I have a fence that is very damaged by rot and called. It turns out that they really should replace it and I concur but I just want a temp fix. The responder was Inake and he advised me to use a temp fix in which case applying sister posts and it would be cheaper with a handyman then went through how to do that at low cost. He spent some time to do that and how which I thought was very kind even if I wasn't going to be a client. Thank you, very kind. read more

Ergeon - Fences & Gates Near Me - San Jose, California

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I had a wood fence repair that was needed. It was a small job, but Ergeon didn't shy away from it. Ergeon was consistent and reliable. I suspect I paid a little more than than the "low cost / low quality" contractors, but in return I got great service and great results. read more

Ergeon - Note that the gap at the bottom is not Ergeon's fault, it's due to a storm drainage line between properties. - Fences & Gates Near Me - San Jose, California

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I used Ergeon for a fence project that cost $6,610, and they double charged my bank account. When I discovered their error on the following Sunday morning, I notified them immediately and was told that their Finance department would reach out the following day. They eventually called me late in the day on Monday with two options. Option 1: I could call my bank and have them just cancel the charge, which turned out to be inaccurate, as my bank could only help me file a dispute, which would take 10 business days to complete. Option 2: They could refund me, which would take "a couple of days." After talking to my bank, I let them know that they would need to refund me, which they indicated they would do. On Wednesday, the Project Manager reached out to tell me they had refunded the money and asked me to confirm that I see the money in my bank account, so I checked and there was nothing, so I responded back as such. I checked again on Thursday morning and still nothing, so I reached back out to see what's going on. At that point, the story shifted and they told me that the refund would take 3-5 business days to show up in my account. That made me first wonder why they would ask me then to confirm whether I am seeing the money in my account. When I subsequently spoke again to the Finance department, the lady wanted to argue with me over the meaning of the word "couple." Apparently, I am supposed to be able to guess that when Ergeon says "a couple of days" that means 3-5 business days. I'm sorry but 5 business days is a WEEK. A week is not "a couple of days." So, Ergeon overcharged me by over $6K. Then, they showed insufficient urgency to rectify their error. They were unable to communicate and properly set expectations as to when I would get my money back, and to top it all off, they wanted to argue with me over what words mean. Super disappointed with how I was treated. I won't be using them again. read more

I contacted Ergeon to get around 80 ft of fence replaced. The estimate process went great, and Juan was super nice to work with. The work was supposed to be done in 2 weeks The problems started when the estimate process was done, the quote accepted, and I got moved to a program manager. There was supposed to be an installer visit to check the work that needed to be done, and that never happened. I told the program manager that the work needed to be done by an specific date (I was going out of town on vacation) a bit over a month after the quote was approved, but by the time that my vacation came, not even the initial visit had been done, so I sent them an email stating that at that point the project was cancelled, and that I would look for someone else to get it done. There was no reply to that email While I was in vacation (about a week after I sent that email), the program manager called me, apologized for the delay, and asked me if there was any way that they could get the work done. I told him that if I decided to give them another shot, I'll contact them Once I came back from vacation I sent them a message saying that if they could get their installer to do the initial visit within the next week we could get the project done. It now has been 2 weeks, and as it has been pretty normal during this process, I haven't received even a reply about that If you care about your project being done, not even on time, but done at all, look at someone else. I'm getting a new company to get my work done later this week read more

This review is purely for the quoting experience with Ergeon. My main point of contact was Chris U who was very professional, responsive via both text messages, phone calls, and emails. His professionalism gave me confidence to go with Ergeon over several other fencing companies that I was evaluating. I just hope that the fence installation quality will be up to par with the customer service experience with Chris! read more

The only good service is that they respond quickly. For sure, they are not reliable. If you are not closely looking at the quote they could easily trick you. I will not recommend their service. I used different service provider who seems far better than Ergeon read more

If you need concrete installation stay away from that company! I chose Ergeon because their sales staff are truly exceptional and super efficient. But once I signed an agreement and got intro call from the project manager everything started to fall apart: PM never at his desk and could never provide neither project execution schedule nor explanation why quote price jumped by 60+% 3 weeks later and then mysteriously dropped back close to original after I've asked for an explanation on the price change. Even after construction started , team kept changing the completion date and in the interim turned my backyard into a dumpster with plastic bottles, food leftovers and worst of all cigarette butts. But what surprised me most of all, is that in the middle of the construction I receive an email with invoice despite the my yard is still littered with construction material and nobody scheduled a promised final walkthrough nor even gave a dump courtesy call saying that project is done. read more

I called in to Ergeon today to inquire about a concrete project for the backyard at my residence. During my first call with a representative, upon hearing about other specific concerns I had, I was promptly redirected to a specialist - Inaki - to discuss further. While speaking with Inaki, he suggested we move the conversation to a video call to help clarify concerns about the project as objectively as possible. I appreciated this attention to detail. On video, I walked Inaki through my initial plans, after which he started offering recommendations and better alternatives, and most importantly, explained all his recommendations clearly. He also offered a step by step plan about tasks to-do before concrete can be laid, details about how the project will likely be done (adjusted to my preference, of course), any limitations that may hold the project back, and the expected timeline from getting the estimated quote to the start of the project. Given I have no prior knowledge or experience with this type of project, I am very thankful for Inaki's professionalism and willingness to assist me throughout this planning process. Inaki represented Ergeon well and I look forward to entrusting them with this upcoming project. read more

Manuel from Eregon was fantastic to get our concrete project scheduled and moving. Extremely responsive, polite, and willing to answer all our questions. After not having much luck with several other companies, I would recommend Eregon easily to others with concrete needs. Currently scheduling a date for our project and hoping the rest of the project will go this smoothly! read more

Ergeon team did great job on my new fence installation. The communication with their project manage (Alan) is very smooth. Whenever I have questions, the response is prompt and clear. The total installation only takes 3 days (due to the delay of the lattice). The overall experience is good. I would recommend this company. read more

My estimator both Diego and Andy are very professional. Both able to resolve my doubt regarding my concerns. Andy has helped to pin down the retaining foundation wall 11/2' due to the next door neighbor has create a flower bed. Whenever she waters the plants the base boards will be wet and eventually it riot and deteriorate. With the retaining wall added 11/2', it will be better preserve the wood fence straight attached to the earth soil. Diego even go thru a google meet to take a look at my yard and explain all these! Great service! Even though the estimate is slightly higher than other estimator but importantly their firms are licensed! read more

They were very helpful. They offer replacement. My gates only needed repair. However, they gave me some solid good advice.

My mom's neighbor behind her got 3 estimates for replacing the rear yard fences. Ergeon's prices beat out the other 2 fence contractors. I personally dealt with Camila to get an estimate to replace an additional portion of my moms fence. From start to finish, the staff at Ergeon has been helpful, responsive and professional. Communication is amazing. You will get emails and text messages to keep you in the loop from your initial appointment to the walk through to the utility company appointment to make sure there are no underground gas, electric and water lines that could be damaged. Eregon is very through and their staff is accessible and return emails and phone calls promptly. The install went very well and my mom is so pleased with her new fence. It is beautiful and built with quality materials. I can't say enough great things about the customer service. We had a wonderful experience with Ergeon and will definitely recommend them to friends and family. read more

Kelly was very kind in helping us with our fencing quote. Ergeon is a great option if you need a reasonably priced fence installed.

We got our backyard fence done from them and their job was through right from estimating work, managing the project, quality of work and follow up. We are also going to get our door and other backyard work done from them based on our experience read more

This review is only for the free quoting process (thus far). I submitted an online request for a quote and was responded to quickly. My contact, Kelly, arranged for me to start off with her on a virtual visit using Google Meet to go over the work I was looking to do. We walked around the property for a better understanding of what is currently there and any obstacles that might come up. Kelly answered my questions, and arranged a 2nd call a couple of days later due to some poor reception we were having. During the calls, I explained that I have some grand ideas of changing the whole look of the fence rather than a simple replacement. Given that my surrounding neighbors may not be in favor of my unique design ideas, Kelly provided me several different quotes (broken down by line items of the tasks at hand) to give us options to consider. The quotes included a few computer renderings of the proposed ideas to help visualize the concepts being discussed and to ensure that we were on the same page. Once the preliminary quotes were provided, Kelly also sent text messages to ensure I got the email, and answered some more questions I had. I asked a couple more questions and she was able to provide some example photos of other similar jobs for further clarity. All in all, Kelly and Ergeon have been very professional, timely, and accommodating...and this is only for the preliminary quoting phase. While I am waiting for some other quotes for comparison, the quotes provided all seem to be within reason, and Ergeon will be strongly considered for the job. read more

Ergeon are great!!! concrete project. Wali and Karen are very easy to communicate and always has my questions answered. i highly recommend to families and friends. Alejandro and crew were great. thank you!!! read more

Reviewing after 1 month of project completion, some pros and cons I observed when working with Ergeon. Pros are what you already expect but still worth mentioning: * Everything process related were done professionally: quote, contract, license, billing, warranty. * Price per ft is fair/standard, across the quotes I got. * Project is done fast, ~80 ft of fence ware replaced in ~1.2 days. * Fence is still standing after 1 month, so nothing to complain about. Will see how they handle warranty if problem occurs. Cons are what I see differently: * It took two months from when I signed up with Ergeon, to when the fence work can start. Understandably there were storms in the bay area that have destroyed a lot of fences, leading to surge of demand. But other quotes I got gave me ~3 weeks lead time. Given they keep their promises, Ergeon's 2 month wait is a bit ridiculous. This is the main reason this review is not 5-star. I feel they are trying to maximize profit by hoarding more projects then they can get timely done, which only leave customers hanging indefinitely ;( * The sales representative provided quote through a video call. While others saw it fun and interesting, I saw it confusing and unnecessary. Fence problem can be complicated and video call is not sufficient to decide whether you should: repair the fence, or replace part of the fence, or replace the entire fence. It's just easier to have an inspector to check the fence in person, and could have saved me so many emails and calls. read more

Ergeon - Fences & Gates Near Me - San Jose, California

Fence was timely done with good quality. The vertical posts were not just dug in the ground but concrete was used. Around 90 ft of fence in 2 days was good. read more

The recent storm blew my shared backyard fence into my yard. I first went on thumbtack and got a verbal/text quote from an unlicensed fence repair man who offered no contract or guarantee. NOT Then I found Ergeon on Yelp and because of their high reviews, contacted them. I'm very impressed on the professional and efficient way they manage their business. They responded quickly to my request and we set up a time to conduct a remote viewing using my iPhone to assess the damage. They were able to quickly provide me with a quote and this quote was very thorough. I have to give much credit to Patricia - she was easy to work with, pleasant, and very responsive. The fence is scheduled to be installed shortly and if the rest of the company is as good as the customer service I received, I will be very happy! read more

Very disorganized. I signed up with them for fence installation. The first agent assigned to me promised specifications he can't deliver just so I will sign up for the business. After I signed up I can no longer get hold of him. The project "manager" she calls herself does not update as to where and what stage in the job we are at. You have to constantly follow up to hear something otherwise you're in limbo. I submitted my papers for permitting and it sat for 2-3 weeks without them checking the status and not knowing that have not complied with what was needed. They also assigned the job to a subcontractor who sent someone who barely speaks English to measure my property. I cancelled my transaction with them. read more

Sue and Fernando were the first ones to respond to my quote despite the small scale of my project. They were patient and followed up from time to time. The walkthrough was done via video call which was highly efficient. All repair costs were clearly itemized and there were no hidden charges. 3-D pictures were included for better visualization of the work order. The whole experience was truly professional and I would strongly recommend Ergeon to anyone who are looking for fence contractors. read more

Replaced a very bad back fence and added a short fence to conain our dog. Both fences were very well done. The yard behind me had a cement level a lot higher than my dirt yard and Ergeon handled the difference well. They used 2 x 12s to face to the cement. The 4 x 4 uprights were placed much closer together than my other fences done by someone else. I think this fence could withstand a hurricane. (We don't get them here in California.) Well done Ergeon. Thanks read more

We just had both sides of our fences replaced including new posts and they did an awesome job. They really paid a lot of attention to the details. The panels all run straight and leveled. It really changes the look and feel of the yard for the better. Not to mention, they were quick as well. It was roughly 62ft and they finished from start to finish in roughly 6 hours. Throughout the process, from the sales, to the project manger, and down to the installers, they were all great and easy to work with. Each one of them kept me in constant contact of what they had plan, what they were doing, and what was next. Great job team Ergeon! read more

This review is just for the quote process - I submitted an online request for a new fence (and removal of an old chain link fence). Ana got back to me very quickly and was super friendly. She arranged for us to meet via Google Meet for a more thorough consultation. Definitely appreciated that the company is trying to do things safely during this time. A few days late, she emailed me the price quote and promptly called to walk through the estimate. She answered all of my questions thoroughly and patiently. We ultimately decided to go with a different contractor, but definitely recommend looking into Ergeon for your fencing needs! read more

Beautiful fence installed by Ergeon company. Good quality Cedar wood boards and the installers are professional and effective.