So happy to work with Ernesto and his crew at Better Fences. From the start, they were always great communicators and did excellent work. Plus their cleanup was amazing. I didn't find a single nail left behind. I would use them again. read more

Better Fences - Excellent fence repair and a new gate - Fences & Gates Near Me

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Long Review Alert - But It's the Last One You'll Need If you're considering hiring Better Fence, owned by Ernesto Zacarias, let me save you some regret. This review is long because I want you to know exactly what you're signing up for. After using them twice, I can confidently say this is a 1-star operation. Now, I get it--you're thinking, "If it was so bad the first time, why go back?" Fair question. Fool me once, shame on you. Fool me twice, shame on me. I thought I could manage them the second time around, thinking I'd get them to fix the issues they left behind the first time. Turns out, I was wrong. Here's what happened: May 2023: Fence Section Replacement (7 Panels) This job was supposed to be simple: replace a section of fence that had blown over. Here's how it went sideways: 1. Concrete Disaster: After pulling out the old posts, instead of removing the leftover concrete from the holes and reusing the exiting holes with fresh concrete, they left it buried under the new fence and dug news holes next to the old ones. It looks super sloppy. To top it off, they left a huge pile of dirt behind for me to clean up. 2. Wrong Fence Style: The existing style of my fences is louvered. Without consulting me, they started building a board-on-board style. I caught the mistake two panels in and had to stop them. They had to tear down those two panels and switched them to louvered before finishing the rest. 3. Gaps to the Neighbor's Property: They left significant gaps under the fence where our yard meets the neighbor's. I had to point this out and insist they come back to fix it. 4. Nails Everywhere: They left nails scattered across the fence line, in the rocks, and on my grass. A safety hazard for pets, kids, and anyone walking around. 5. Shoddy Trim Work: Most of the trim had noticeable gaps. After asking them to return, they came back out, cut new trim pieces to the correct length, and fixed all the gaps. While this was resolved, it should have been done right the first time. 6. Exposed Nails: Many nails weren't countersunk, leaving sharp edges sticking out. This wasn't addressed unless I pointed it out repeatedly. 7. Communication Problems: None of the workers onsite spoke English--not even a little. Every single interaction required Google Translate or a call to Ernesto. 8. No Follow-Up After Payment: Once I paid them, any additional issues I pointed out were ignored. They never came back despite multiple requests. December 2024: Fence Leaning (4 Posts Replaced) Fast forward to the second job. A different section of my fence was leaning, so I hired them again. Big mistake. This time, I thought I was prepared for their shortcomings. Instead, things were even worse: Important Details Omitted by Ernesto: During the initial estimate, Ernesto never mentioned: * "The fifth post is good but loose. If we don't fix the concrete at its base, the fence will be crooked." * "We'll need to break part of the concrete on the side of your house, but we don't do professional sidewalk repairs, so it won't match." * "Old trim and baseboards might split when screws are used." 1. Crooked Fence: When the job was done, the fence was visibly crooked. They had to come back to fix it, admitting the fifth post needed a proper concrete base after all. 2. Concrete Mess: The areas where they replaced concrete look terrible--uneven, rough, and amateurish. 3. Warped Post: One of the posts they installed is warped and twisted. It's visibly off and has remained that way because they refused to fix it. 4. Exposed Screws: This time, instead of nails, they used screws--but left most of them sticking out, without countersinking. Another safety hazard and an eyesore. 5. Debris Everywhere: They pulled up turf to work but didn't secure it back properly. I had to nail it down myself. On top of that, they left rocks and debris scattered all over the area. I had to point it out before they did any cleanup. 6. Old and New Concrete Combined: On review of my security footage, I saw that they threw old concrete chunks into the holes with new concrete. This is a major no-no, as new and old concrete will not chemically bond properly. This will likely cause instability in the future. 7. Broken Solar Light: Ernesto himself stepped on a solar light and broke it. Instead of mentioning it, he just popped the pieces back into place like nothing happened. 8. Miscommunication on Posts: I specifically wanted the old posts saved for firewood. Without asking, they took them to the dump. When I asked, Ernesto apologized but said it was too late to retrieve them and made no effort to compensate me for my personal property he took. 9. Hostile Response: After asking Ernesto (for the third time) to fix the concrete properly, he responded rudely with, "Pay for whatever you want, please don't call me again for a job. I hope I don't hear from you." read more

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We had Ernesto build one side of our fence in Nov 2023. I rate based on people, processes and product. People - Ernesto and team were easy to work with and straight forward with work and fees. Process - Team was responsive, prompt, and efficient in removing the old fence and installing new ones, without disturbance to our property or neighbors. Product - So far so good, sturdy and looks like new after the storms. Will consider again for our future fencing needs. read more

I would not recommend building a fence with Ernesto. Although Ernesto is very responsive in quoting and timelines, he does not stand by his work. He gave good pricing but you get what you pay for. Do not build your fences with this company The gate was installed November 7th, and it did not even last 1 month before having major issues. There were two major problems when I hired Ernesto for extending our deer fence and adding a gate. 1. Burst pipe - The workers burst open the piping in my front lawn and my gardener had to fix it. Ernesto did offer to send someone to fix it free of charge, but had my gardener not found the issue, my newly installed lawn would be dead grass. 2. The metal post and gate installed are not level causing the gate to not latch properly. Additionally, the latch was not primed so the spray paint flakes off. The paint was so poorly put on that it started to rust. On top of the issues, Ernesto has ignored all my messages regarding the metal gate and won't assume responsibility even though his quote says 1 year warranty on gates and 5 years on fences. read more

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I'd definitely use Better Fences again. Ernesto was the person I dealt with. He was phenomenal. They did a quality job. read more

Better Fences - Main gate entrance - Fences & Gates Near Me

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Their work is solidly a 5 stars! Minus one star for not showing up on the agreed upon date and coming one day later. Storms 1 Our Fence 0 The latest series of storms knocked this fence down. Again. We have a LONG property line and this section seems to repeatedly have issues. Called around and got multiple quotes; they had a reasonable price and availability to come out and repair within a week. They were also willing to do metal pole reinforcement posts. Unfortunately the agreed upon day they no showed and had to call to get ahold of them to reschedule to the following day. They showed up with the team and proceeded to repair our fence. The crew dug deep holes and used a generous amount of concrete. The new posts are nice and solid and the metal post reinforcements are done well. They reused majority of the existing fencing that fell since it was just put in 2 years ago and carefully took the salvageable wood apart and reused it in the repair. They also were very careful with our existing conduits and lighting and put back everything. Our fence is looking fabulous and our neighbor is happy with this vendor also. read more

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Ernesto responded very quickly to my Yelp project request for quote. Scheduled to have his brother/partner, Eduardo who was very pleasant, come over the next day on a Saturday for a quote. This was a small repair job, needing to replace a small portion of the fence and a new door. I had previous done the other end of this with a highly rated contractors from Yelp a few years ago, which was ~ 2X the price of what was quoted on the new job. Scheduled the work for the following Monday. Eduardo completed the job in about 2.5 hours. Very happy with the result and liked very much that he installed a board over the door to provide additional privacy, which the other contractor did not do a few years back. We'll see how well the cement for the post holds up in the winter. read more

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We had to replace a fence due to a car accident. They did a great job and we were so satisfied that we hired them again to add a fence in another property. read more

I needed fence repaired but many contractors were too busy and/or charged too much, not Ernesto. Immediately after I contacted his company, he responded right away and said he can do it the next day. He immediately sent a quote and was there on the day and time he said he would. Anytime I had a question I asked him through text or a phone call and he would respond immediately. That was very comforting. Ernesto showed up on time, has fair prices, delivered on his commitments, while being very friendly and appreciative of the business. I'm so glad he squeezed my job in, otherwise I'd be waiting for weeks/months. I'm definitely going with Better Fences & Tile and Ernesto in the future. Keep up the amazing work! read more

Better Fences - Fences & Gates Near Me

I hired Ernesto to remove a built in hot tub from my deck and put new frame and boards as needed to fill the hole. He also made two benches for the deck. His bid was very reasonable and the work was done to my satisfaction and in a timely manner. I was pleased with his attitude and work ethic, and had him replace a section of my wooden fence as well. Will definitely hire him again. read more

Love the work they've done for my front yard! The first day I asked for quote they came and they sent out a very competitive quote very quickly. Ernesto and Jessica response very quickly to all my questions. I compared more than 10 quotes and I can tell you they really give the best price. I'm pretty skeptical at the beginning because their review score is somehow on the lower side compare to other fence companies. And when I review all the comments I found only one reviewer gave a really low score and most other customers gave great review so I decided to give it a try. It turned out they are great. Ernesto listen to all your request and concerns and provide his suggestions but eventually let you make the final decision. My work should be one day only but because there's some miscommunication between me and my neighbor, we have to delay the shared side fence work. Ernesto also understands and we scheduled another day to do the rest of the work. I know that's going to be a burden for him and his team but he did not request to increase the price or quote higher. Eventually after the work he just ask for a check with the same amount with what's quoted. The quality of the build is awesome. I'm attaching some photo to show their work. read more

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Great workmanship, reasonably priced, prompt, with quick communication. Very pleased and would recommend.

Me and the neighbor went in 1/2 to replace a common fence we had. Ernesto came out and provided a quote, and we ended up going with him as it was solid and reasonable. We got 4 quotes in total for comparison. After deciding to go with Ernesto we picked a date, and his team came out in 1 day and took down the old fence and put the new one up. The fence was approximately 73 feet. Me and the neighbor were pleased with the new fence and would recommend Ernesto. Just keep in mind, he is busy and may be a few weeks out before he can slot you in his calendar. read more

Better Fences - New Fence - Fences & Gates Near Me

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After the phone call, they came to check the site very quickly and also quickly proposed a very affordable price. After confirming the price, they arranged the working time. The working speed is fast and the workmanship quality is very good. I will ask them to do this kind of work in the future. read more

Ramon and crew installed 80ft of fencing 7ft tall including lattice and a new gate the same day. They were very responsive and the price and quality of the work and materials were fantastic! read more

Better Fences - Fences & Gates Near Me

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I just wanted to say how quick they responded to my message and the appointment to come to my house was within days. They are very prompt on their services. Great customer service so excited that I am gonna get a gate built. I really appreciate the hard work and professionalism. Thank you again. read more

I got half a dozen quotes and Ramon gave me a great price. He was very flexible when I asked for additional services like adding a gate and sealer. I provided the sealer as I wanted something that would last 25 years, not the standard 2 - 5 years. Better sealer costs a little more, but not having to replace the fence again for decades is worth it to me. Ramon did great work, and even dug a little trench as I had a drainage pipe that went to the front yard. He had another worker that helped him put up and seal a 25' fence with two swinging gates starting in the morning, finishing in the early evening. Just as an FYI, it took two gallons of sealer to do front and back. Would I use Better Fences & Tile again, absolutely! read more

Our fence fell down during the recent windy storm. Ernesto was pretty responsive from the beginning to the end. They put new posts and reused the other pieces that were still in good condition. read more

Better Fences - Repaired fence that had fallen down completely during a storm - Fences & Gates Near Me

Prompt, very reasonable quote. They were able to schedule the job within a week of the quote. And gate was completed on time and looks great! read more

Ernesto gave good suggestions on what to do for the job and we scheduled the job fairly quickly. The crew came in ready to work and were very efficient. They did 38 feet of back fence installation for us and installed a metal framed side gate and metal posts. Fence work was solid! Just an FYI for the gate. Metal gate frame with outside handle and hinges were welded together. For the two metal posts they took one long post and were short lengthwise for the second post so welded two pieces together. Look-wise it's okay; as far as detail you don't get that clean look as you see welded spots (gate frame and posts). If you want two completely full posts with no welding I'm sure it'll cost more. This was a way to save and cut costs on material. More importantly the Ernesto's crew (his brother and others) were super nice and amazing people, worked hard, and did the job in 6 hours! All in all, very satisfied and happy. read more

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Fantastic work, good communication and great value. What else can I say other than I'd highly recommend Better Fences & Tile! read more

Better Fences - Fences & Gates Near Me

Ernesto has been great with both one off fixes and entire large scale fencing fixes. I got 3-4 different quotes for price and time and Ernesto came in the most competitive across both fronts. Very happy with the work, his response time, and follow ups! read more

I requested a quote on yelp. They were quick to respond and offered to come out same day. I said That's great! When I asked if they do wrought iron fencing, I never received response & no one ever came for quote. So, even though I can not review their "work", I believe this review specifically reflects their work ethic which is just as important to build your business. read more

Excellent service! Ramon and his team did great job! They arrived on time as promised and did the job efficiently. Good quality and modern look. Highly recommended! read more

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Thank you Ramon. Replaced 195 of Fence and installed a retaining wall over 1.5 days. nice job! read more

Let me start by saying if I could give more stars I absolutely would!!! I worked with Ernesto to replace one fence line with the following parameters - 100 foot fence line, new posts with concrete, new board on board, and staining. A few years ago, I replaced three other fence lines using one of the popular "insert some letters here" fencing companies. Better Fences & Tile puts all other fencing companies to shame! The price was amazing to say the least and it comes with a 6 year warranty. They were timely with a quote, and quite polite individuals. The craftsmanship is superb. And they worked so efficiently they finished demo, replacement, and staining in one day 8:30a-3p. I couldn't believe it either. There were 4 people on-site and they worked like the most efficient assembly line I've ever seen in fencing. 2 people were tearing down while the other 2 began on new posts and framing. No one was ever idle. If you're looking to replace fencing, look no further than Better Fence & Tile. Ernesto and his team is top quality and best price! read more

Better Fences - New fence installed - Fences & Gates Near Me

I used this provider for my front yard fence. They did high quality job with a reasonable price. They also took care of garbage when leaving. Recommended! read more

Ernesto and his team are very reliable. Responsive the whole process, good quality of work, efficient- finished our job within 4 hours and also most reasonable quote I got from multiple quotes. Highly recommended read more

Better Fences - After the new fence - Fences & Gates Near Me

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I sent out quotes for fence door replacement on Sunday. This business owner responses in the same day. He has the best price among all the quotes, so we hired him. He arrived on Monday noon, and completed the work around 5pm. He is very professional, solid quality. He took away the old wood, nothing left behind. If I have to name a disadvantage, I would say this guy is very cool, not willing to speak too much, but that's fine for me. I highly recommend this handyman for fence work. read more

Better Fences - Fence door replacement - Fences & Gates Near Me

We hired better fence and tiles to redo our entire fence line in the home we just purchased! They responded quickly to give us a quote and managed to fit us in about 2 weeks after the initial call. We worked with Ernesto and Ramon and it was wonderful. The guys were all very professional. We got many quotes and although not the cheapest they weren't the most expensive either. We asked them to remove a concrete wall which was along with the fence and they did it for less quote. They broke down the quote per fence if section for us to share with our neighbors and handled all of the billing with the neighbors so that we didn't need to worry about it as well which is a huge plus for us! They finished in same day and didn't leave anything behind l.looking forward to work with them for staining the fence. Overall it was great experience. read more

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I had my fence and driveway gate and a new entrance gate designed and installed by Ernesto/his brother and a small crew of 3 people altogether. Ernesto first came to see the job and advised me of what would be best while respecting the overall dimensions and look that I wanted. He made himself available to mark out gate posts etc. for some concrete work I was having done after which the fence was to be installed. The work was done in day and half, They worked diligently from 8:30 am to 7 pm, as he had wanted to finish the work in the 1 day he had estimated it would take, and he apologized for having to come in for couple of hours next day to stain the fence and finish up. I was so impressed with their workmanship and the work ethic that I recommended him to my sister for her fence work. She called him and within 2 days her repairs were done and she was impressed with their workmanship, work ethic and the final outcome. A few weeks later I called him as the gate needed adjustment to ensure more clearance off the driveway, he responded immediately and wanted to know when he can come in to do this. read more

I highly recommend Ernesto and his team. Our fence looks amazing! All of the employees are friendly and hard working. I will only do future projects with Ernesto and this company. read more

Flaked on the estimate appointment once and came late the second time. Good price but flaked on showing up for the job 3 times. Too bad.

Ernesto and his crew did an amazing job on our fence. Ernesto was polite, informative, and flexible with scheduling. Great price and fast, quality work. read more

I gave a good review before but their service has significantly changed this year. Terrible communication. Didn't show up at scheduled time and no response to call or text. Avoid if you can. read more

Ernesto and his team did a good job of repairing/replacing our fence. Besides all the old panels, they replaced one old post and also added a new post in the middle to make the fence more stable. Quality is great with reasonable price. Recommend his work to others who need fence repair or replacement. read more

This review is long overdue. We had an old fence that blew down from the strong winds in March. My neighbor contacted Ernesto since he had done some work across the street. He came on time and provided an estimate after measuring and looking things over. We checked his reviews and pricing (all very positive) and scheduled the work. I also had his team do a fence on a rental that I own nearby. Ernesto was very communicative, came on the day scheduled and got it all done in one day. Other fence companies didn't even return my call! I would definitely use Better Fences again. read more

Awesome work, will rehire for Fence work. Estimate on time . Crew came on time and completed a job beyond expectation. read more

I contacted Ramon over Yelp, and he and his guys came for a quick estimate the next day + came and finished our fence project within a few days. One of the gates they made settled over time and when I let him know about it, he came the next day to readjust without charge. I'd recommend and consider Ramon/Better Fences & Tile for a future project. Thanks, Ramon! read more

Came out and quoted a fencing job, and we scheduled an appointment for the work. Didn't show up for the appointment and stopped responding to calls and messages. Not reliable and very poor communication, wasted my time. read more