UPDATED REVIEW Great customer service! Thank you Luis! All Issues revolved! Installer Rumillo & assistant were quick and efficient the fence looks great. read more

Ergeon - Updated fence. - Fences & Gates Near Me - San Jose, California

I'm at the estimate stage only but was impressed. In short, super detailed estimate done quickly and Giovanni's (estimator) listening, knowledge/understanding was excellent. Their tech gives precision measurements and we had a vid call to review detail. I learned this company is growing into other areas with a key understanding that satisfied customers come back, refer, and try other services offered. read more

Our fence was falling down, so I and the neighbor decided to get it replaced. I called the last person who's done the back fence and the price was high. My neighbor found this company and got a nice quote, less expensive so I was a little concerned. After the quote was in, we're ready to do it. Our requirements were demolition, removal of old fence and installed new NO-SIDE fence with Redwood planks. Everything was confirmed and the price split in 2, I pay mine and he pays his, we use credit card to set up payment. The first appointment was canceled and the second was done in one day. Alessandra was the coordinator and she did a great job making sure everything to our convenience. I wasn't home while they started and finished the job, my neighbor was there. The job was done beautifully. I'm very pleased. Will I refer this company to my friends and families? Yes, of course. read more

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If I could give them less than 1 star, I would! This is literally the worst experience I have ever had with a vendor of any kind. I signed a contract for a fence and gate with Ergeon and unbenownst to me, a 3rd party installer, AMG Fencing, arrived to install the fence. The crew they sent lacked overall knowledge and care and were sent with less material than was needed to complete the fence. It stands to reason that you would bring extra material so that boards that are in unacceptable condition are not used on someone's fence, but that was definitely not the case. They cut up boards to piece together two fence boards and planned to leave them that way except for the fact that we saw them on the final walkthrough. The pressure treated used was in horrible condition and over 1/4 of the fenceboards were in horrible condition. It is a board on board fence and the workmanship was trash. Nails were haphazardly driven through cracking fenceboards and rails. The final product is a joke so I refused to sign off. I was contacted by the "project manager" who didn't even contact me to check the work, only to set up the next job of staining that I had contracted. I informed her that I was not going to sign off as the fence condition was unacceptable. The foreman for AMG showed up the following day unannounced. Replaced the pieced together boards and planned to just leave. I caught him and did a walk through with him explaining my concerns with the workmanship, which he completely blew off. I chose this company because they built our neighbors fence last year and it looks great so I asked him to go look at their fence and compare it to ours. His answer was that he should just come back and replace the PT cap rails with Redwood and call it good. First, that's not what I ordered and second, that is literally not the problem. The whole fence is the problem. He was condescending and dismissive even telling me a story about another customer that he "proved wrong" with his many years of experience. I told him that I would contact Ergeon and speak with them. I took 30 pictures of the poor fence work and sent them to Juan in the Escalations Dept (sad that they need one). At first, he seemed like he was going to take care of it. This was the Thursday after the fence was installed on Tuesday. I didn't hear from him at all after that. On Monday, a crew from AMG showed up with redwood cap rails on their truck and said that they were there to "do repairs". I told them that I had not heard that they were coming from Ergeon so I can't have them working. They called Sergio, their boss while I called and left a message for Juan at Ergeon. He called back and said that they should not have been there and that is not "how they do things" and that he would contact them right away. Another knock on the door and the crew said that they have the material to do all of the repairs and were told by their boss to complete them. I said, again, no you don't have material to do the repairs, I can see what's on your truck and I cannot have you working without Ergeon and AMG being on the same page. They left and I immediately received a message from Juan at Ergeon asking me to let them do the repairs and stating that he assured me that they agreed to go purchase any materials needed. I said, sorry, but I sent them away already. Maybe communication should be better on your end! This whole week has been a back and forth with Juan who does not seem to have any knowledge of fencing and continues to defer to a 3rd party contractor with a poor attitude towards customers. Juan says that AMG can come out and assess, purchase the adequate material and do the repairs on Friday, May 22nd. What kind of service do you think I will be getting on the Friday before a holiday after this back and forth??? I will be escalating this issue farther up the chain today, but it appears to me like this company is compartmentalized purposefully to run customers around until they get tired of fighting and pay the bill and keep their crappy fence. Unfortunately for them, that will not be the case here. I have been in customer service in some form all of my life and I will not tolerate a 40 million dollar company taking advantage of customers. Ridiculous! I caution you to stay clear of this company! read more

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Fast response and free quote, very professional service. Detailed bid and follow up review

This is the second time I use the company and they are amazing. The service is excellent and their work is excellent. I really recommend them for any work that is needed. read more

Ergeon - The new fence - Fences & Gates Near Me - San Jose, California

I did both sides of fence and small gate . Very nice fence . Fence Worker are very professional and nice. read more

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Ergeon was so easy to work with from start to finish. We started with a virtual consult for a quote based on satellite calculations, which was followed by a pre-installation walkthrough. Ergeon obtained permits and worked with utility companies to ensure digging was safe and wouldn't damage any buried service lines. Their initial quote was spot on and the in person walkthrough didn't change the scope of the project in terms of cost. The installers came out on the scheduled day and were punctual and courteous. They hauled all the old wooden fence pieces and even trimmed our trees near the fence. The work was completed in about 2 hours and our fence is a beauty and should last a very long time (Ergeon uses Con Common Redwood for the fence panels, with pressure treated wood for the posts and kickboards that make ground contact) We highly recommend this company for fencing needs! read more

Ergeon - Fences & Gates Near Me - San Jose, California

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I couldn't be happier with my new front fence! Diane and Raymond did an absolutely amazing job from start to finish. Their professionalism, attention to detail, and hard work really stood out, and the finished product exceeded my expectations. I highly recommend hiring Ergeon--I hope you get to experience the same level of great work that they provided me. I'll definitely use them again for future projects! read more

Ergeon - Before - Fences & Gates Near Me - San Jose, California

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Crew did a wonderful job installing my fence in frontyard. Couldn't be happier. Will definitely contact Ergeon in the future for any additional fence work. Kudos to all! read more

great estimate experience , knowledgeable and friendly and helpful with video call for quick estimate

In 15 minutes you have a quote which is nice for them as for me. The process is very efficient.

Great sealing job on new fence! Highly recommend them. Both the install and the sealing were top notch. read more

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This is the second fence I have had Ergeon install on my property. You don't go back to a company unless you get great service the first time and both experiences have been WONDERFUL! Carlos Garcia handled the spec and bid process quickly and with care. Alessandra Morales, our project manager, kept me informed every step of the way and really worked to make sure I was happy with the process and final product. Luis Sosa, or installer, and his team, did superb work and worked around some tricky situations and obstructions (immovable planter boxes and a Tuff Shed) with care and great expertise. All of this at a great price! If you want a beautiful fence, working with great people who make the process easy, this is the company to use. read more

I had a partial Fence repaired by this company. Their patient and time was remarkable. The work turned out beautifully and I will be calling him back for other Fence work done in my yard. read more

Ergeon - It shows a repairman putting up my new Fence. - Fences & Gates Near Me - San Jose, California

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After posting my original review the Ergeon team escalated the issue and sent a different installer to fix the problems. The new installer had a much better attitude and did his best to fix most of the issues that we pointed out. We would have been better off had this installer done the work from the beginning. Also I'm updating from one star to three stars and am hesitant to go beyond three because of how much of a hassle this was, and also the fact that we were not provided any help by the original project manager until I posted a review about this online. I do however appreciate the escalation manager for being in constant touch once this was escalated and seeing this through with the new installer. read more

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Very professional and a very good process. Evaluated my project beey well and the quote was very clear and thorough.

Response fast and quote is fair and clearlydescribed, Alex answer all the questions and explained well on all concerns with video chat there is no need to send people on site which is flexible read more

Worst company ever. I got new posts installed to repair fence in my backyard. Now, the post is bending in one direction and not stable. I asked them to fix it in warranty since they installed the new posts. These guys would never repair and tell me that it comes under fence repair and I need to pay money to repair it. Besides, there posts are not good quality. Earlier, one of the posts showed huge wear and tear. I don't recommend this company. Update: The team reached out to me after my review and promptly replaced the post, the very same day. I appreciate their quick response and effort to make things right. read more

Very impressed with their quoting service. Fast, efficient, detailed, clear. I spoke with 4 fence companies and they are by far the best to work with up front. I haven't actually had the fence installed yet, but I'll report back once that's done. read more

Ergeon was a terrible company to do business with in the replacement of my redwood fence. They did not do a proper site assessment. Someone came out and said he was going to measure the fence line. But no discussion of his findings or assessment. He evidently told Ergeon HQ that the fence was currently 7 feet but the bid was for 6 feet and 'someone' should talk to the customer. This did not happen. When the sub-contractor (yes sub-contractor) came to build the fence it was obviously shorter. They also used wood that was cracked and moldy. I included a couple of photos below. When I complained the answer was: "Well, that is the way the trees grow now." Really? After much back and forth the sub-contractor returned and replace some of the boards with a somewhat better quality of wood. But in the meantime more wood had split and cracked. When the sub-contractor returned again to replace boards, he brought more of the moldy boards. I let him know that the moldy wood was not acceptable. The sub-contractor was condescending and offensive. read more

Ergeon - mold and more split board - Fences & Gates Near Me - San Jose, California

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I spoke with Alejandro from Ergeon regarding a quote for a 70-foot fence replacement. Alejandro was extremely professional and knowledgeable about both fences and gates. What truly sets Alejandro apart from other fence experts is his ability to use computer imaging to provide homeowners with visual designs of various fence and gate options live. He efficiently priced each scenario, which made it much easier to compare choices and make an informed decision. As a real estate owner and investor for nearly 20 years, I have worked with countless contractors and estimators across many trades of construction and remodeling. In my experience, it is extremely rare to find someone who combines deep expertise in fence estimating with advanced computer visualization skills. For that reason, I recommend Alejandro from Ergeon for anyone seeking a fence estimate. read more

1/30 Update: After my experience with the prior installation, the folks at Ergeon were quick to address the concerns I had with both gates. The specialist and project manager, Fernando, made things right (honestly like it should've been to begin with). I do have a gate warranty so that covered the costs for the additional repairs but that aside, I'm pleased with the latest fixes. Original post: Prospective gate buyer(s) beware! This is a post that is long overdue. We had new gates installed at our home from Ergeon in April 2021. The initial interactions with the Ergeon team were great - they were responsive and accommodating to our timelines since we were also getting our house painted at the same time. They had a nice digital blueprint of what we would expect to have installed by their team and it seemed like they were on their A game. Well, that all went downhill when the actual gates were installed. We had paid for a single and double gate to be installed with double rods and 2x4 reinforcements to maintain the integrity of the gates. Somehow, the reinforcements and the horizontal panel layout wasn't conveyed to the actual team installing the actual gates. When the work was done, one of the gates were installed vertically instead of horizontally. It was pretty clear that it should've been horizontal since our digital/electronic work order we were given from Ergeon literally had pictures of what the gate should look like. Obviously, there was a gap in communication internally on what should've been done. The team adjusted the panels from vertical to horizontal but the nightmare unfortunately didn't end there. When we had tried to open the single gate, there was a faucet inside that prevented the gate from opening up completely making the gate to this day, unusable. They basically planted the gate foundation posts too far back which led to this issue which hasn't been addressed even now. The other issue was related to our double gate which was completely misaligned and literally rubbing/running into each other. And again and unfortunately to this day, the two gates are still misaligned even after their supposed "fix". We had repeatedly reached out to Ezequiel who was the assigned project manager at the time on our project who not surprisingly became unresponsive to our emails after voicing our concerns. It wasn't a huge shock though when we found out that this individual was no longer with the company and we only found that out after getting a kickback email that our emails weren't sent/received. I had to call Ergeon yet again to get in contact with someone who confirmed he was no longer with the company. After this, we were finally able to get someone to come out and fix the double gates so that they would align somewhat better than they were before but it's still not what we had paid to have done as the job was very sloppy. At this point, we've thrown in the towel since every single time we've had to contact them, it's been a complete nightmare. We would've been better off not going with Ergeon to begin with based on what we know now. read more

Ergeon - This was the single gate digital blueprint from Ergeon clearly with HORIZONTAL panels. - Fences & Gates Near Me - San Jose, California

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Seamless quote experience. Very friendly and knowledgeable. No more than 10mins to get it via video. Prompt same day Sunday

Ergeon made it so easy for us! We wanted a new gate for our yard, and they got it done so fast and it looks way better than I even imagined! Communication was so easy, over video chat, phone and texting. Everyone was so professional and nice, I would definitely want to work with Ergeon again! read more

Ergeon - Fences & Gates Near Me - San Jose, California

I would like to tell you how impressed I am with ERGEON. And especially Manny Herrera his professionalism, informed, patience, & polite down-to-earth attitude was so refreshing & welcomed. Much appreciated. We all know customer service these days leave much to be desire. On a scale of 1 to 5 he very much deserves a 15. You'll see. read more

This is my first time to install a fence for my house. The experience with Ergeon was super good. They are very professional. From the starting point:video call to review the scope of the work, provide initial quota and worked with me and my neighbor for the possible options, then we reviewed the proposal online and provided our pre-approval for the work. Then work closely with project manager Fernando to get the installer to do the site survey and finally the installation. All went so smoothly and well done the job. I really enjoyed the service Ergeon provided and highly recommended to anyone interested in installing the fences. read more

Easy to get a quote over the phone with zoom. Gave good diagrams of what to expect. Easy to work with.

Ergeon was quick to initially respond and quick to provide a quote. Everyone I spoke to at each step of the way was friendly and helpful. They never made me feel like my job was too small to deal with. The fence was installed today and is so much nicer than the 30 year old fence and gate that I had before. The installer was well organized and installed things pretty quickly. I am very pleased with Ergeon. read more

Ergeon - New fence and gate. - Fences & Gates Near Me - San Jose, California

They provide an easy and fast going service. Before i knew it the fence was down and they had prepped for the next days work. They clean up and are polite. Planning to work with them more! read more

Ergeon contracts out with a local installer who was very good and adjusted installation based on my agressive diggers. Ergeon was easy to work with and very organized. Communication on their part was excellent. read more

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They were fast, efficient and provided an excellent fence!!! They communicated well and the cost and product were excellent. Thank you!!!

Fast turnaround and quick installation. Some gaps but that goes with the fence design.

Javier is very thorough to ensure that the fence is built properly according to the needs of the property--zoning, height, stability. All questions and concerns are addressed to ensure a quality fence is constructed. Very personable and professional customer service. read more

I received a cold call from a team member who was sharing about fence services. It so happened Omni Properties was in need of an inspection, recommendation and estimate for a fence. From inspection to approvals of quotes, permits through completion of the project, the working relationship was great. The fence replacement was completed in a timely manner with professionalism and outstanding communication. We'd definitely reach out to Eregon again for more projects. read more

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Andrew at Ergeon Fences was very responsive with cost estimates and time frame for repairs. Their quote was comparable to other contractors, but Andrew was extremely prompt and professional in getting me a quote. I unfortunately did not use them for the work as my neighbor and I worked out a different deal for this fence work. read more

In any construction project, issues are bound to come up. Ergeon treated these in a professional manner and got the job done. There was good communication with the Project Manager. Prices seem reasonable. read more

My neighbor contacted Alex Cuadra for a quote to replace our aging fence. Alex called me to clarify the project. He was very professional and explained the scope of the project as presented by my neighbor. I requested a slight change which Alex noted. I received my half of the quote which I accepted to get the project on Alex's calendar. It was an easy process and I'm sure the project will be completed to both my neighbor and my satisfaction. read more

Ergeon work was responsible is cost and time to install. The workers were very courteous and knowledgeable. This is the second time we used them and would again. read more

Ergeon did a great job with fixing my fence. Initial consultation was easy and over video call and I got a better quote than some other companies. It was very easy to split costs with my neighbor and the consultants were very responsive to the questions we had over text. I was even able to adjust the height of the fence to match the front section. Once the work started it was completed in 2 days and everything was done perfectly. read more

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