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    Ergeon

    4.6 (335 reviews)
    Closed 8:00 am - 5:00 pm
    Updated over 3 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Ergeon

    Fence and gate installation

    Fence and gate repair

    Fence installation

    1 More Service

    Fence repair

    Ergeon Photos

    Recommended Reviews - Ergeon

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    Reviews With Photos

    If I could give them less than 1 star, I would! This is literally the worst experience I have ever had with a vendor of any kind. I signed a contract for a fence and gate with Ergeon and unbenownst to me, a 3rd party installer, AMG Fencing, arrived to install the fence. The crew they sent lacked overall knowledge and care and were sent with less material than was needed to complete the fence. It stands to reason that you would bring extra material so that boards that are in unacceptable condition are not used on someone's fence, but that was definitely not the case. They cut up boards to piece together two fence boards and planned to leave them that way except for the fact that we saw them on the final walkthrough. The pressure treated used was in horrible condition and over 1/4 of the fenceboards were in horrible condition. It is a board on board fence and the workmanship was trash. Nails were haphazardly driven through cracking fenceboards and rails. The final product is a joke so I refused to sign off. I was contacted by the "project manager" who didn't even contact me to check the work, only to set up the next job of staining that I had contracted. I informed her that I was not going to sign off as the fence condition was unacceptable. The foreman for AMG showed up the following day unannounced. Replaced the pieced together boards and planned to just leave. I caught him and did a walk through with him explaining my concerns with the workmanship, which he completely blew off. I chose this company because they built our neighbors fence last year and it looks great so I asked him to go look at their fence and compare it to ours. His answer was that he should just come back and replace the PT cap rails with Redwood and call it good. First, that's not what I ordered and second, that is literally not the problem. The whole fence is the problem. He was condescending and dismissive even telling me a story about another customer that he "proved wrong" with his many years of experience. I told him that I would contact Ergeon and speak with them. I took 30 pictures of the poor fence work and sent them to Juan in the Escalations Dept (sad that they need one). At first, he seemed like he was going to take care of it. This was the Thursday after the fence was installed on Tuesday. I didn't hear from him at all after that. On Monday, a crew from AMG showed up with redwood cap rails on their truck and said that they were there to "do repairs". I told them that I had not heard that they were coming from Ergeon so I can't have them working. They called Sergio, their boss while I called and left a message for Juan at Ergeon. He called back and said that they should not have been there and that is not "how they do things" and that he would contact them right away. Another knock on the door and the crew said that they have the material to do all of the repairs and were told by their boss to complete them. I said, again, no you don't have material to do the repairs, I can see what's on your truck and I cannot have you working without Ergeon and AMG being on the same page. They left and I immediately received a message from Juan at Ergeon asking me to let them do the repairs and stating that he assured me that they agreed to go purchase any materials needed. I said, sorry, but I sent them away already. Maybe communication should be better on your end! This whole week has been a back and forth with Juan who does not seem to have any knowledge of fencing and continues to defer to a 3rd party contractor with a poor attitude towards customers. Juan says that AMG can come out and assess, purchase the adequate material and do the repairs on Friday, May 22nd. What kind of service do you think I will be getting on the Friday before a holiday after this back and forth??? I will be escalating this issue farther up the chain today, but it appears to me like this company is compartmentalized purposefully to run customers around until they get tired of fighting and pay the bill and keep their crappy fence. Unfortunately for them, that will not be the case here. I have been in customer service in some form all of my life and I will not tolerate a 40 million dollar company taking advantage of customers. Ridiculous! I caution you to stay clear of this company!

    The new fence

    This is the second time I use the company and they are amazing. The service is excellent and their work is excellent. I really recommend them for any work that is needed.

    Backyard fence
    Carol C.

    I did both sides of fence and small gate . Very nice fence . Fence Worker are very professional and nice.

    John B.

    Ergeon was so easy to work with from start to finish. We started with a virtual consult for a quote based on satellite calculations, which was followed by a pre-installation walkthrough. Ergeon obtained permits and worked with utility companies to ensure digging was safe and wouldn't damage any buried service lines. Their initial quote was spot on and the in person walkthrough didn't change the scope of the project in terms of cost. The installers came out on the scheduled day and were punctual and courteous. They hauled all the old wooden fence pieces and even trimmed our trees near the fence. The work was completed in about 2 hours and our fence is a beauty and should last a very long time (Ergeon uses Con Common Redwood for the fence panels, with pressure treated wood for the posts and kickboards that make ground contact) We highly recommend this company for fencing needs!

    Before
    Ellie M.

    I couldn't be happier with my new front fence! Diane and Raymond did an absolutely amazing job from start to finish. Their professionalism, attention to detail, and hard work really stood out, and the finished product exceeded my expectations. I highly recommend hiring Ergeon--I hope you get to experience the same level of great work that they provided me. I'll definitely use them again for future projects!

    Shed enclosure

    Great sealing job on new fence! Highly recommend them. Both the install and the sealing were top notch.

    It shows a repairman putting up my new Fence.
    Marcia R.

    I had a partial Fence repaired by this company. Their patient and time was remarkable. The work turned out beautifully and I will be calling him back for other Fence work done in my yard.

    Nails sticking out

    After posting my original review the Ergeon team escalated the issue and sent a different installer to fix the problems. The new installer had a much better attitude and did his best to fix most of the issues that we pointed out. We would have been better off had this installer done the work from the beginning. Also I'm updating from one star to three stars and am hesitant to go beyond three because of how much of a hassle this was, and also the fact that we were not provided any help by the original project manager until I posted a review about this online. I do however appreciate the escalation manager for being in constant touch once this was escalated and seeing this through with the new installer.

    mold and more split board

    Ergeon was a terrible company to do business with in the replacement of my redwood fence. They did not do a proper site assessment. Someone came out and said he was going to measure the fence line. But no discussion of his findings or assessment. He evidently told Ergeon HQ that the fence was currently 7 feet but the bid was for 6 feet and 'someone' should talk to the customer. This did not happen. When the sub-contractor (yes sub-contractor) came to build the fence it was obviously shorter. They also used wood that was cracked and moldy. I included a couple of photos below. When I complained the answer was: "Well, that is the way the trees grow now." Really? After much back and forth the sub-contractor returned and replace some of the boards with a somewhat better quality of wood. But in the meantime more wood had split and cracked. When the sub-contractor returned again to replace boards, he brought more of the moldy boards. I let him know that the moldy wood was not acceptable. The sub-contractor was condescending and offensive.

    This was the single gate digital blueprint from Ergeon clearly with HORIZONTAL panels.

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    5 months ago

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    Sue C.

    Starr, thank you so much for the great feedback!

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    6 months ago

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    Sue C.

    Thank you for your feedback, Andrew!

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    10 months ago

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    18 hours ago

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    2 months ago

    Fast response and free quote, very professional service. Detailed bid and follow up review

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    Sue C.

    Steven, thank you so much for the great feedback!

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    3 months ago

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    Sue C.

    Thanks so much for the love, Caroline!

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    7 months ago

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    Sue C.

    Thanks, Carol. I’ll be sure to pass on your comments to our team!

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    1 year ago

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    Sue C.

    John, thank you so much for the great feedback!

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    8 months ago

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    4 months ago

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    Sue C.

    Nps, thank you so much for the great feedback!

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    3 months ago

    great estimate experience , knowledgeable and friendly and helpful with video call for quick estimate

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    Sue C.

    Matt, thank you so much for the great feedback!

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    3 months ago

    In 15 minutes you have a quote which is nice for them as for me. The process is very efficient.

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    Sue C.

    Joel, thank you so much for the great feedback!

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    8 months ago

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    Sue C.

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    2 months ago

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    Sue C.

    William, thank you so much for the great feedback!

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    1 year ago

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    11 months ago

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    3 months ago

    Very professional and a very good process. Evaluated my project beey well and the quote was very clear and thorough.

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    Sue C.

    Frank, thank you so much for the great feedback!

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    8 months ago

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    Sue C.

    Thank you for your feedback, Jason!

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    8 months ago

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    4 months ago

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    Sue C.

    Sue, thank you so much for the great feedback!

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    4 months ago

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    8 months ago

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    Sue C.

    Thanks, Will, I’ll be sure to pass on your comments to our team!

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    2 years ago

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    6 months ago

    Seamless quote experience. Very friendly and knowledgeable. No more than 10mins to get it via video. Prompt same day Sunday

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    Sue C.

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    2 years ago

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    Sue C.

    Thank you Lucie!

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    7 months ago

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    Sue C.

    Paul, thank you so much for the great feedback!

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    10 months ago

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    9 months ago

    Easy to get a quote over the phone with zoom. Gave good diagrams of what to expect. Easy to work with.

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    Sue C.

    Margot, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Thanks Eileen! I’ll be sure to pass on your comments to our team!

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    2 years ago

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    Sue C.

    Aww, it was our pleasure to help you out, thank you so much!

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    2 years ago

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    Sue C.

    Thanks Jackie, I’ll be sure to pass on your comments to our team!

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    9 months ago

    They were fast, efficient and provided an excellent fence!!! They communicated well and the cost and product were excellent. Thank you!!!

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    1 year ago

    Fast turnaround and quick installation. Some gaps but that goes with the fence design.

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    Sue C.

    Thank you for the feedback Jesse!

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    1 year ago

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    Sue C.

    Thank you so much for the love, Kay!

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    3 years ago

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    Sue C.

    Christina, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Dave, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Doug, thank you so much for the great feedback!

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    11 months ago

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    Sue C.

    Thaddeus, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Aww, it was our pleasure to help you out Rich, thank you so much!

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    2 years ago

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    Sue C.

    Aparna, it was our pleasure to help you out, thank you so much!

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    Page 1 of 9

    Ergeon Reviews in Other Languages

    Ask the Community - Ergeon

    How can I get of hold of customer service?

    Hi JR, you can send us a message directly on Yelp or call us at +14084952671 to speak with one of our Customer Service Representatives.

    Do you provide fence repair? I have a shared backyard fence that has a couple of sagging fence posts that need repair/replacement.?

    Hello E L. Yes, we do have several repair options, one of our specialists can contact you to recommend the best approach.

    Don’t See Your Question? Ask Away!

    Review Highlights - Ergeon

    Jorge and Alan were great to work with for kicking off and managing our project - they were helpful and listened to our requests.

    Mentioned in 21 reviews

    Read more highlights

    Ergeon - fencesgates - Updated May 2026

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