We got an estimate for our fence project. Carlos was very professional and knowledgeable!

Great final product, but requires extreme customer oversight and persistent escalation I'm giving 2 stars based on severe communication failures and installation hazards, though I do want to credit management for eventually making things right financially after significant pushback on my end. Here is the timeline of what it took to complete this $1,985 fence project: Scheduling Disruption: The project manager asked to move our start date up to Thursday. We rearranged our personal schedules to accommodate them, only for the crew to cancel Thursday morning. - No-Show & Cancellation: The PM promised an ETA for Friday morning but never followed up. After waiting half the day Friday with no crew showing up, my wife and I officially canceled the project. - Unannounced Arrival: Management called Friday afternoon to discuss the cancellation, agreeing to hold off processing until Monday. However, on Saturday at 10:00 AM, installers showed up at my house unannounced with materials, claiming I had approved the start time. - Personal & Work Conflict: Because the crew showed up unannounced, I had to scramble to find work coverage for my on-call shift and cancel our weekend plans. I chose to let them proceed to avoid wasting time and materials. - Workmanship & Safety Concerns: I had to personally supervise the crew to ensure they followed my installation notes. After completion, I had to hammer down exposed staples, remove dangerous exposed nails, and clean up loose hardware and sawdust left across the backyard where my young daughters play. - Resolution Process: Over the project's duration, I was handed off between **three different project managers**. When I brought up the issues on Monday, the PM initially offered a lowball $100 credit. I had to firmly decline, detail the full list of safety hazards and schedule breakdowns, and demand a 15% discount. - The Verdict: To the manager's credit, after I pushed back hard and requested senior management review, he approved the 15% discount ($297.75 off), bringing the final total to $1,687.25. The fence is up and looks good now, but getting here required three days of canceled personal plans, finding last-minute work coverage, cleanup labor on my part, and heavy negotiation to receive fair compensation for the inconvenience. If you hire them, be prepared to manage the project closely yourself. read more

REVIEW UPDATE ~Great Customer Service- thank you Luis! ~All issues resolved. ~Rumillo & team did a quick job on all needed corrections. Will use this service again. read more

Ergeon - Updated fence installation - Fences & Gates Near Me - San Francisco, California

We are in the design, measuring and estimate phase. Kelly has done a great job coordinating design and measurements. She has been very responsive. Our measurer Peter has been exceptional and thorough. Kelly has been very quick to respond and answer all my questions. read more

Working with Kirefa virtually on replacing my fence couldn't have been more seamless and smooth! The design took less than 30 minutes.

Explaining what's needed around fence-finding is quick and easy with Ergeon - they set up a quick video call, and then sent a project quote. So, no hassle with scheduling an appointment. read more

We needed one side of our fence repaired and we couldn't be happier. Done in half a day, even after we asked to adjust a bit. Very nice guys too. read more

Ergeon - Fences & Gates Near Me - San Francisco, California

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I found Ergeon to be friendly, very professional and responsive to my inquiries. They were very prompt in responding to my needs

The quote process was fast and efficient, and I was impressed by the professionalism and attention to detail. The price was also reasonable. HOWEVER when it came to the installation... I found communication slow and suspect. I understand that some things like weather and material availability are beyond anyone's control, but the delays kept happening, and I got different reasons for it. For several weeks, it was "we're waiting on the material from the manufacturer." Then, I was told the order was ready and we set a date. However, when that date came I was told "the installer had a medical emergency" and we rescheduled again. But the next scheduled date i was again told "the materials aren't ready yet." The next scheduled date: "The installer is unavailable." I was surprised to find out that apparently the location in Nashville only had one installer. All the communication during this time was not good. The first person who contacted me as the project manager disappeared and only after messaging her repeatedly for updates, did someone else text me to say the person was no longer with the company and now this new person would be my project manager. Only once did I get communication from her without my having to contact her first asking for an update. Her responses were never on the same day, once or twice they took more than 24 hours to reply. The installer was a pleasant guy but with only one helper. It was supposed to done in one day, but it was only half finished at 5 pm. They said they would be back the next day. The next day, only the installer showed up to finish. I don't know if not having a helper caused him not to do a very good final cleanup, or if he simply didn't think cleaning up the job site was part of his job. Perhaps I should have specifically asked during the quote project, but I assumed they were professionals. Pieces of the white plastic packaging material were left sticking out of the piles of dirt left from digging the trench to install the bottom rail. There was no effort made to break up the huge clods of dirt and smooth it out, even after I asked him if he could please try to even it out. You could even see daylight under parts of the fence. Understand that I did not expect them to lay new sod or even seed, but I did not expect my yard to be left looking so awful. This was very disappointing. I am not physically able to deal with the mess so i am having to hire someone else to do it. During installation, they installed the gate latch on the outside of the fence. I can't imagine that anyone would want a latch that opened from the OUTSIDE. I saw this on while installation was still going on, and the installer corrected it. However, a few days after the installation, I went to the gate and found it hanging half off because one of the two screws had completely fallen out. I had to dig around in the dirt to find it. I also found when I looked at the remaining screw, that it's installation had left a crack in the fence gate itself. I called three times about the latch, asking for it to be fixed. Finally, I got a call yesterday from some other company saying they had been asked to repair my gate latch but it would cost me $150. They said that "someone must have slammed the gate, or tried to bust it deliberately." We have used the gate only maybe three times since the installation. We don't go in and out much, and the latch is pretty much just to keep anyone out of our yard. We are only two adults living here, and have no kids who might have abused the gate. I have left two messages now with the company stating that I will not pay anyone to fix their workmanship. I expect them to make it right. I am really dismayed that after spending so much on a fence, they are trying to avoid fixing such a small detail. Meanwhile my backyard is open to anyone who might care to come in and steal my grill, patio furniture, or miscellaneous tools. I'm very disappointed in the customer service, and I would not recommend this company (at least not in Nashville, TN) to anyone. UPDATE Finally the original installer came out and put in a new latch. However, he said he couldn't replace it with the same kind of latch because reusing the original holes would not be secure attachment. The new latch is smaller and does not cover the original holes. I am attaching photos showing the holes. I asked the installer if he could repair the holes, and he said there was no way for him to do that. His suggestion was that I "put tape over them." That's a really unprofessional, unattractive and not a durable solution. YouTube has multiple options for repairing a hole in the vinyl, including a kit from Amazon for approximately $50. It's unfair that Ergeon would expect me to repair it. After posting this original review, someone left a voice mail that he wanted to apologize and get more details, but I called back and he wasn't available. I asked that he call me again, but I have heard nothing. read more

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I originally posted a negative review after having a bad experience with the sales / booking process. I'm here to update the review after my fence was installed. The team put up the fence a few days after the inspection and did a great job. They also called to apologize for the initial issues I had with the inspector not arriving as promised. I appreciate the follow up from the team and the high quality fence we received. I would use their services in the future. read more

Great talking with Victor today on a quote for a new fence. Very cordial and I love his communication style. He is very customer focused.

The staff is highly responsive and follows to ensure you are satisfied with the quote and job. I had some early miscommunication, but when it came time to finalize the design, they were very attentive to ensure we clarified any changes to ensure the project was to what I had requested. Shout out to Jennie for catching some things that I was sure I wasn't gonna be happy about by doing a final double-check. read more

Victor made the quote process easy and was good to work with, and diligent in following up on questions.

Update..... Ergeon had a miss step on getting my project started. A week later a crew showed up to install the new fence. This crew was very respectful and professional and was good at what they did. I will say Miguel N. And Luis were good at communicating with me after the initial problem. Thank you for getting the fence up! read more

After moving into my house, I finally decided to have the fence stained in my new construction home in Antioch, The process went very smoothly until my neighbor came up and told me that they had overspray that damaged their concrete , they came out and pressure washed my neighbors damage A few weeks later, we noticed a huge portion of the back of our fence never actually got stained , and that a majority of the tops of the fence never got stained either, Pay close attention to the work their installation teams are performing . Once I pointed out the issue to them, it has turned into radio silence for a week now not getting any sort of solutions to fix this, it's inevitable that a company is going to mess up eventually, but how the company acts afterwards defines customer service. Not happy read more

Quick, efficient, professional! Good quality materials. They even patched the concrete areas and cleaned up well. Great value. read more

Ergeon - Shared fence - Fences & Gates Near Me - San Francisco, California

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A friendly fast and courteous experience. I got a bid within 24 hours. And was told they could start our project in 10 days. That's a pretty good turnaround. read more

They were very helpful in understanding what is needed and delivered it to the dot. Nice and clean work

We replaced a 40 foot wood fence and were absolutely delighted with the service and work Ergeon provided. The management team of Luis and Miguel responded quickly o our requests and the four men who removed the old fence and put up the new one were incredibly professional and responsive to our wishes as it went up. They arrived around 9 am and were finished by 6 pm the same day. And that involved lugging lumber and tools up and down a long flight of stairs! The result is a pleasure for us to look at. Big thanks for a job well done and at a cost that was well below our other estimates! read more

They were the only company to get back to me and were extremely quick and efficient getting me the quote without an onsite visit (it was done via a video call). Mel Quiros was friendly, helpful, knowledgeable and followed up regularly but not annoyingly to make sure I was completely happy with the quote. I ended up pushing back the project for financial reasons but will definitely be going back to them again to re-open their quote. read more

I highly recommend using Ergeon for your wood fencing and gate needs. Service was high quality from the time of their response for quote (Diego) to the project management (Jennie) and final replacement of the fence. Installers arrived on time, very professional, and left the area clean after finishing their work. Great value for the money spent. M. Hayes read more

My neighbors and I needed to replace several hundred feet of original shared fence (+25 years old), individual gates and make other modifications (additional gates, moving fence lines, etc...) for HOA approval. Ergeon's remote "video conference" for property review and design was quickly a non-starter during the video call. When pushed for an in-person site walk with a designer/installer to discuss options, they stated that they wouldn't have anyone onsite, other than a photographer, until AFTER their design and build bid was accepted. So their remote "wave your phone's camera around process" may work for some but we had just too many "what should we do here" questions over the three property lines. read more

We needed to replace a retaining wall & fence, and the quotes we got from others were high. Ergeon was very reasonable, and the virtual process for estimation was convenient. The installer they worked with was very skilled. Payment was easily facilitated online by linking a bank account (can do card for a fee). My only constructive feedback is that we reached a point once the installer was on site working where it would have been easier to speak with them directly rather than talking through our Ergeon concierge. Not a huge deal, but added a little overhead. read more

Ergeon - Fences & Gates Near Me - San Francisco, California

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I love my new fence it was just the way I wanted it to be fast service great customer service read more

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I am a construction PM and deal with project scheduling and logistics daily. I can say that Ergeon was one of the most professional vendors that I've had the pleasure to work with. Cesar, the project manager, was in constant contact with me and was even able to schedule the install ahead of the estimated start date. Miguel and crew arrived on time and worked neatly and efficiently with excellent results. Communication was spot on and the fence installation went flawlessly. I will recommend Ergeon to anyone who asks me for a suggestion on a bay area fence company. Thanks! read more

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I was fortunate to speak to Diego, he was highly thorough and very professional. He explained the whole process step by step. Diego is very knowledgeable and takes his time explaining all the details while maintaining great phone etiquette. Diego is top-notch at customer service and speaks English and Spanish at an expert level. Thank you, Diego. You deserve a raise!!! read more

We needed a new fence because our old one was collapsing! I asked for a number of quotes and went with Ergeon because their quote was the best one we had received. The quote was given online, via video walk-through with a follow-up from an installer to verify details. They stayed on track with the quote and there were no extra charges. The crew was on time, the job was finished quickly and the old fence was hauled away. It looks really good and we have gotten compliments from neighbors. The fence is simple yet nice looking, and reasonably priced. We would use them again. read more

Ergeon - side view - Fences & Gates Near Me - San Francisco, California

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The Ergeon installation crew was awesome! They were on time each day and completed each part of this huge project flawlessly. The fence looks awesome on all sides. Great job Ergeon!!! read more

5 stars all around... From the initial contact, they provided an estimate virtually, I insisted on an in-person inspection and estimate and they obliged. This fence is shared with a neighbor who was very difficult. Irving, from Ergeon Sales, was very patient, professional, and helpful. When the estimate was approved, the installation was scheduled within a couple of days. There was rain in the forecast, so instead of a 2 person team showing up, 7 showed up to get it done faster. What was impressive was how well organized, coordinated, and collaborative all 7 were. They worked like a well-oiled machine finishing the job in 2 hours instead of an all day expected duration. They cleaned up after themselves, and waited for over 30 - 45 minutes for me to show up and inspect the work. Umberto, the foreman, was cordial, professional, and super nice. Jonnely, the project manager was communicative and reached me through my preferred medium. She emailed me and texted me, and kept me up to date every step of the way. It is rare you find a contractor you like that gets the job done well. It is more rare to be satisfied at every touchpoint of the journey. They definitely exceeded my expectations. So much, I asked them to come back and do another piece of the fence just a couple of days later. Although it was too small of a job, they were very accommodating. Honestly, I have nothing but good things to say about this company and everyone that works there that I had the pleasure to be in contact with. read more

Ergeon - Fences & Gates Near Me - San Francisco, California

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The Good: I did eventually get a fence installed by and based on a handful of quotes price was really good. The quality of the actual fence materials are A grade. The quality of the itself is like a B or B+ which is great because my back yard is un level and challenging. Everyone was always very very polite. This isn't always the case in the construction industry. The Bad: The project took longer a little than anticipated-- quoted and accepted 12/20/23, work finished 2/8/24 with a week lost to me being on vacation. 1 no call no show appointment. Communicating with the project coordinator was like pulling teeth. They raised the price ~3% for some unknown reason. It wasn't a lot of money overall so wasn't a big deal, but just seems weird. They installed in the rain and left my deck and my next door neighbor's paved back yard covered in mud. Net net, I might hire them again since I didn't have any time constraints and their prices are super competitive. But stay away if you are short on time or require accurate and timely communication. read more

Communication to me was horrible. The arrival was late. The demo went quickly, but the old fence was left in the front yard. Then, the crew left mid afternoon. No communication to me, and I was in my house! Finally, after three more visits, the new fence was installed. Then, after this past winter storms we discovered the fence could be moved by hand. I called Ergeon, and they returned to modify post brackets with larger bolts at the base of the fence. Communication is key with any customer interaction. Sadly, Ergeon has a long way to go! read more

Ergeon - Old fence. - Fences & Gates Near Me - San Francisco, California

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We had a somewhat complex setup - we replaced 3 sides of our fence, 3 different neighbors, and we kept a small section of the old fence. They made the quotes super easy, and helped us compare the different styles of fence. Removal of the old fence and installation of the new was super fast - the side of our fence which is separating dogs was down and then back up in less than a single workday. Very high quality work - deep post holes, the frame is level and square, no gaps between pickets at the posts. Highly recommend. read more

Hello After a recent storm in my area, I submitted a request for a fence repair. Ergeon did a fantastic job with this repair. The contractor worked a Saturday to repair my fence and the job went smoothly. The team of workers took less than 5 hours to complete this job. read more

I believe that circumstances and events happen for a reason, and I also believe in second chances, thus my UPDATED review. After the initial encounter with Ergeon, my neighbor and I (who was going to split the cost of the fence with me) were going to use another independent contractor from a big name company. Their price was about the same and they were scheduled to start their services 2-3 weeks out. Well, it turns out they wanted to be paid in full in advance, and that was not going to happen. My neighbor and I decided to give Ergeon another try, given they were very apologetic and attempted to make things right with us. I am so happy I decided to go back with Ergeon. Again, I spoke with Tom, who was great about giving us a new quote, with appropriate discounts given considering our past experiences. I was then connected with Joan, our Project Manager and she was fantastic to work with. Friendly and organized, she was great about answering any questions I had and sending updates whenever the foreman/PG&E personnel had to come to our property. My appointment time was scheduled 8am-10am and the installer came around 9. He and his partner installed our 26 foot fence in under 2 hours. I was so impressed by how fast, efficient, and thoroughly they worked-making sure to take out all of the debris from the old fence and leaving my yard clean, and being careful to ensure my neighbors jasmine shrub was placed back on the fence where it was previously. Once the job was over, they said they would wait 2-3 weeks to apply the stain and Joan called and went over the warranty information and explained their billing department would send separate invoices to my neighbor and I. My fence looks great and I can't wait to see it once the stain is applied. read more

Ergeon - Strong winds blew down our fence! (Before) - Fences & Gates Near Me - San Francisco, California

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Ergeon is a good fence company. The management/ Miguel is very good manager. He did the job right away and took care of the quoting, installing and installing was completed very fast. Their crew did a great job! I am rating Ergeon 5 stars and very dependable management teams and their crew. Thank you for your service.​ read more

I have never had such a quick, credible and detailed response as I recently received from Ergeon. Our contact Andy was quick and professional. The bid for or fence was comprehensive and competitive. At the end of the day my neighbors chose their friends to construct a fence to divide the 3 way properly. But if it were just up to me I would have preferred that the business award go to the team at Ergeon because they gave a more professional bid and a much more detailed financial summary of what would be involved, delivered and what should be expected. read more

Alejandro has been nothing but professional and courteous throughout BOTH projects. We replaced an entire fence with our neighbor and our neighbor liked the experience so much they replaced the rest of the fence surrounding their property. We enjoyed the first experience and the high quality fencing so much that we have Ergeon coming back to do some more gates in a couple weeks. Highly recommend these guys! It's been a pleasure and we plan to use them on any of our future properties. You can't go wrong!! read more

They did a great job from beginning to end! Very professional and the installers are great workers! I am very happy with my new fence! read more

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Blown away, start to finish! 1) Sales process Orlando helped us out. He was very patient, explained everything well. He set up a video walk through literally less than 24 hours after my first contact. He sent me some 3D mockups that were very helpful. I asked a bunch of questions and he answered all of them. Great process start to finish. 2) Project Management Joan was our PM and was awesome just like Orlando. She was very responsive on email, and I must have emailed her 20+ times. Very detailed and helpful answers every time. 3) Fence itself Maya came out for an in person site visit and asked great questions to make sure everything was right. Then, yesterday, Octavio and Juan Carlos did the work. These guys are true craftsmen. They took pride in the work and the quality was even better than my high expectations. This was NOT an easy straight line fence install. They did not rush the work and patiently got it perfect. I have to say, I was really blown away - they are very talented. Also, very respectful of the property and just super nice guys too. Cannot say enough about them - rockstars. Other fence companies I called were more expensive and more slow (such as 3 weeks just to come out and do a site visit). I am extremely happy, start to finish here, and the final product (the fence) is so beautiful! read more

We looked at a few companies before we selected Ergeon to build our fence (keep in mind they are a general contractor, not the actual installer), and even though there were a few minor bumps at the start with some turnover on their sales team, overall the process from start to finish was unusually good. Having worked with general contractors and subcontractors before, I have experienced the full spectrum (from positive to negative) of professionalism, communication and skill, and Ergeon made the process and project quick, efficient, and easy, and their sub that actually built our fence did excellent work. Additionally, when I noticed a minor issue after the fence was built, they immediately coordinated the fix, and followed up to ensure it was completed correctly. This is the way contracting should work! read more