- Their login system has stopped working. It's impossible to recover my account without calling them. - Calling them is impossible. They keep you on an endless loop of promotions and ripoff specials. - They bill you automatically. That wouldn't be an issue if it weren't for the first two problems. Now it's literally impossible to cancel. On top of this it looks like they've paid people to write fake 5 star reviews on Google+. EDIT: It's an *actual* scam -- http://www.complaintsboard.com/complaints/erenterplan-fraud-and-embezzlement-of-personal-bank-accounts-c710178.html read more

The insurance was referred by leasing office, and my worst nightmare begun since than. - Website is down 24/7, nothing I can do because I can't even login. I found this is their issue after reading other reviews. - Other bad experiences are just described in those one star reviews. read more

I'm surprised they are still in business. I don't even want to cancel with them, I just want to transfer to a new apartment that we are moving into. I've tried emailing, submitting inquiries online through their website, and calling multiple times (currently on hold on the phone as I type, and have been holding for 19 minutes. It's one thing to be busy, but it's another to be lazy and disrespectful of customer's time and money. If I had a choice, I would give negative reviews, but unfortunately Yelp doesn't allow that. Do yourself a favor and just look elsewhere. Don't waste your time with them. read more

eRenterPlan is the cheapest and fastest way for you to get renters insurance, so it is widely accepted that everyone uses it. However, they have no customer service build into their business. My quarterly insurance payments were setup months ago to auto-pay on a credit card, so when I received the email that a payment was due I knew that it was taken care of. Out of nowhere, I get a letter in the mail saying that my policy has been cancelled. So I quickly realize that my credit card must need to be updated. BUT what the hell? No email or phone call that simply asks me to update my information - eRenterPlan just cuts straight to "Your Cancelled" and thinks that is a good customer experience. It's so unprofessional, and it is among the worst customer service experiences I've ever had. A smarter company is going to come along (if they haven't already) and under cut eRenterPlan by simply having logical "customer service" email or text alerts built into their system. People like me who are smart and don't have time for BS will immediately skip out on eRenterPlan for the better quality insurance service. They should be embarrassed by poor customer service. read more

I cancelled this policy via phone (the only way they allow you to cancel) in June 2018. It's now Jan 2019, and I just realized they are still charging me. I thought the charges on my card were for my new policy with another company because the names are similar. Very unhappy that I've been charged for the past 7 months. When I log into my online account it even says there's no account. There's nothing I can do to fix this unless they cooperate. read more

CROOKS! DON'T USE THIS COMPANY!!! There's no way to create a login. There's nobody answering their phones. I'm writing a letter to the BBB and disputing the remainder of my charges on my credit card. All I wanted to do is transfer service and there is nobody to be found online or over the phone. But what a cute little holiday crook picture. #adorbscrooks read more

A bit disappointing. I've had erenterplan plan for the past two years. I am moving and wanted to call to transfer my plan to my new residence. The wait time was "10-15 minutes". I waited an hour and a half and still no one picked up. Started reading some of the other Yelp reviews and they were terrible on here. Decided to just go on and cancel my plan rather than transferring. It made me worry if I had a claim how long it would take for them to assist if they weren't even responsive to a transfer request. read more

I rarely write reviews (nowadays), but this is something I felt quite strongly about. TL;DR Double-charged repeatedly, tired of waiting on hold and drove myself to their HQ... was given a BS excuse, nothing resolved through them, disputing charges and cancelling policy. ---- Double-charged monthly due to another policy holder having a credit card with similar last four-digits.... according to them, that is. The first time, I called and emailed them the proof I was being double-charged and asked them to reverse the charge that was not mine... They refused and had me call AMEX to dispute the charge, so I did. I them asked them what can I do to prevent this in the future? ..... silence, no response back. I decied to just let it go and to go on with life, hoping it was noted on my account... Yes, dumb of me now looking back, but it is what it is. Then it happened again... I called and after waiting on hold the first time, I was told they would have a supervisor call me back about this... Couple of hours later, no answer. I called again and waited for a while, then I realized their office was close to my work. So I drove myself to their headquarters while still being on hold with them... because already at this point, I was not getting through to anyone and it was already on my way to work. They are not open to the public, but I knocked anyways. They have a camera above where you would scan a key-fob (if you were an employee), probably because they get a lot of angry, pissed off customers and don't want walk-ins. Surprised, someone actually answered the door and let me sit in the front chair. They brought out a supervisor Tanya and after looking it over, essentially told me that (again) because the other policy holder had a similar credit card, that they had no control over which policy was being to charged to which account and that it was AMEX's fault... Well, let's get this straight... For the two credit cards to get mixed up, the other policy holder would also have to have: - the same security code - the same expiration date - the same billing address (or zip code) So really.. I don't think it was because our the last four-digits of our credit card numbers were similar.. and AMEX also confirmed that their excuse was not valid.. I truly believe they just didn't want to fix it themselves and gave me the BS excuse... which I cannot understand why they would rather have me dispute the charges, when they can just credit me back the $20... It's really not the money... It's the principal... Also, the fact that they provided me with some personal information about the other policy holder was already a red flag that they do not respect user privacy... (Sorry Temeca, they gave out your info!) Anyways... in the end, nothing was accomplished through them. I had to have AMEX dispute ALL charges, versus just the one (1) wrong charge. Cancelled my policy and got a new one and contacted the Better Business Bureau... FYI this company is also known as: Multifamily Internet Ventures, LLC and RealPage.com and their address is: 7585 Irvine Center Dr Suite 200, Irvine, CA 92618 read more

This company has major issues. In the same week that I received my Renewal paperwork, I also received "You've Been Cancelled" paperwork. I attempted to log-in to their website to see what the issue was...but it says they can't confirm my policy number. Just like everyone else, I've tried calling multiple times...to no such luck. Sometimes I call and it just says "Call Back Later"...other times it says their expected wait time is "Over 30 minutes". Of course they notified my apartment complex that they cancelled my policy...who then charged me a $35 violation for not having insurance. If you have the option of using another company, do yourself a favor and heed all of the warnings on here. Definitely not worth it. read more

Great customer service . I had to get it because of my apartment complex ,but now I feel more safe .and It was not that much to pay .. The person that I talk to was really helpful .. After I received it by email which is in a min I found one small mistake with one letter and when I called back they understood me fast and fixed it right away and sent me an email with my new policy in a min ......wow I was empressed ,,,keep up the get work guys .. ;). :) read more

Nothing but great things to say about eRenter Plan. They answer the phone quickly, and the person on the other end is always extremely pleasant and helpful. They are also transparent and process claims at lightening speed. Super impressed so far and will continue to give eRenter Plan my business. read more

If there was a no star option, I would have opted for that option. When I moved apartments, I requested to cancel the existing policy I had on the previous place and start a new policy for the new apartment. Of course they were able to start a new policy, but the cancellation for the old one was never completed. I've now spent the last 6 months trying to e-mail and call. Not once have I received a contact back regarding the cancellation of the old policy (which I'm still being charged for) When I've reached out to inquire about the UNAUTHORIZED charges on my account, I've never once received a contact back. Once I'm able to get both policies cancelled and my money back for the old policy, that should have been cancelled six months ago, I will do everything in my power to make sure none of my peers give their business to this awful company. read more

For the entire year I had insurance through this company, it was always an issue trying to get ahold of them. Not only were there extremely long hold times (I have a life and a small child, I'm not sitting on hold for longer than 20 minutes on a good day), every time I responded to an email, went to the online contact section, I'd get absolutely no response. I'd try to long into the account I created online and when trying to recover my password after failed attempts when I know it should be right, it didn't recognize my email (which they sent me emails to all the time) nor the policy number that they provided in each email. Today they took a payment out for an apartment that I no longer live at and haven't for 3 months. I called immediately after getting the email and waited 5 minutesto get told that I needed to hold for a different agent. This particular agent was condescending which triggered me to become angry. I had to explain my situation to him more than once. I asked for a manager after he told me he was going to just cancel and not refund. He put me on hold for 10 minutes just to come back and tell me his supervisor is busy, but with reverse the payment which he told me he couldn't do in the first place. Advice? Make it easier for clients to contact you and teach your employees proper customer service techniques. Improve your online system to actually recognize policy numbers and email addresses that you clearly have on file considering you can find my information very easily on the phone when I'm asking to cancel after holding for 3 different people. read more

For renters insurance, this is the best and easiest one to purchase. Firstly, they didn't need my social security number. With so much ID Theft going around this is one thing I do not want to easily hand out. I was able to add room mates to the policy (for some odd reason, State Farm wouldn't let me add my room mate because we were not related or married). My plan was affordable, they did not need a huge down payment or anything. They let me breakdown my payments into monthly installments and I didn't have to put a huge deposit or anything (like what is required when you get an auto policy). I actually had to call again because I forgot my billing date. They picked up the phone pretty quickly, really. But also, I'm no rookie, I would never dare to call any customer service line on a Monday morning. I called on some random Wednesday afternoon on my way home from work and got a hold of someone pretty fast. I set up my online account, too, and though their website is not the best, it let me do the basic things like check my payments and change my credit card. read more

Worst insurance company ever! It's virtually impossible to cancel your claim and they keep charging you every year if you don't cancel it. I called them to cancel my policy and waited on the line for 30 mins but no rep answered. What a SCAMMER!! Will definitely tell all my family/friends to stay away from this company read more

Just like most people, I was also reeled in to sign up for this company by my apartment community. This was my first apartment and I had no idea what insurance policy to get. I ended up signing up for them and my debit card was being charged regularly every month. I've never missed a single payment since it's withdrawn automatically and I've never filed a claim with them the whole year I had them. My lease expires at the end of this month and I'm trying to cancel them. I called them and I've been waiting on the phone for 45 minutes, no one is answering. I tried logging in to the website and canceling there but that's down too. Last week they send me a large envelope with their new policy just to notify me that my plan is being transferred to American Modern Home Insurance Company and I will be charged a premium of $165.00! This was all done without my consent! Why is my lease being renewed for another year??? The website finally worked and I was able to request a cancellation for the date that I will be moving out. I just hope I don't end up a victim of fraud or my bank information being transferred to this other company. I will be calling my bank to place a hold if they try to withdraw after my policy terminates. If you are looking for a renters insurance then this is NOT the company to sign up for. All these complains are definitely a red flag and you can get better rates on other insurance companies. I wish I knew that before I signed up for them. Another thing I noticed, if you try to review their plan on their website, they will not post the negative reviews. All the posted reviews that appear are positive but are being thumbed down by so many people. This is a very shady tactic to reel in more customers. BUYER BEWARE! read more

I have this insurance and about to cancel it. They telling me my property will not get replaced because how the water enter the storage unit which ridiculous. I don't pay half cash and half credit when they get that monthly fee but do not want to cover the damage. I do not recommend no one to use this insurance. They do not care about the customers nor their property. read more

Noticed that they were still charging me after a couple months of moving out of my apartment. Filed a policy cancellation online and was asked the date I'd like to end it. However, in the email that they sent me, it stated a different date for the cancellation (which was after the date of the payment).. So it looks like I have to pay for one more month. I've tried to call but was on hold for a good 20 minutes before I got impatient and hung up. For a company with multiple phone numbers, I would assume that they can pick up a call faster. DON'T WASTE YOUR TIME TRYING TO CALL THEM. read more

The worst! I made an account JUST to keep you from getting this plan if possible. First off, one time, they randomly canceled my policy and I didn't notice. Then I got an email 5 months after it was canceled with them telling me they were going to contact my apartment complex for nonpayment EVEN THOUGH THEY CANCELED IT DUE TO AN ERROR. Then, I had to pay $135 UPFRONT because they said I was overdue and they were going to take it to collections. I shouldn't have been so naive. On top of that, last month we had a terrible ice storm and all of my food went bad due to our electric being out for 3 days. I called the claims department to have it reimbursed and haven't heard back. I've called 5 times now. In a month. Nothing. Nothing at all. Can't file a claim. Can't cancel. No one will answer in the right departments. It's bs. read more

This company has terrible communication. I moved out of an apartment and have been trying for weeks to get in contact with someone to cancel my plan. I've sat on hold for long periods of time on multiple occasions and no one ever picks up. I have emailed them countless times and have only heard back one time. The one time they responded it had a form I needed to send back to them to cancel. Filled out the form and sent it back multiple times and yet my policy is still not cancelled. Instead I get an email saying my policy is being auto renewed until 2020 and will be taken off my debit card. Never have I dealt with a company that made it more difficult to get in contact with someone or cancel a plan for a place I no longer live at. They make it easy to get insurance but impossible to get rid of it. read more

My new apartment complex partners with these fools, but do not require that we use them for our renters insurance. We have opted to go with another much more cost effective and easy-to-use insurer, but we receive surprisingly rude and narcissistic emails a couple times each week mocking us for not purchasing a policy through them. They say things like "Yikes! You still haven't setup a policy with us. You do know you're required to have renters insurance, right?" Yea, no sh*t I know. I very intentionally didn't choose you because of emails like this. Flagged as spam and blocked. read more

I was recommended this company by my apartment office but wish I never used them. The quick sign up doesn't make up for their horrible service. After moving I had to cancelled my policy _multiple_ times! I just got an email saying their going to charge my account... for an apartment I no longer live in! I waited for over 15 minutes on the phone and end up with someone who had no idea what was going on. He acted as if the account was never cancelled. After telling him to cancel it multiple times he finally did. I agree with the other reviewers this looks like it's part of their business plan and it feels like a scam. read more

Can not cancel my service. I call the automated line, and it still has their Holiday greeting from Christmas and hangs up on me!!! It is April!! I will be changing bank account info, as I guess this is the only way I can get my plan cancelled. This is a scam company. DO NOT USE!!!!!! read more

DO NOT GET AN INSURANCE WITH ERENTAL PLAN - check out BBB.ORG - there are 51 complaints! http://www.bbb.org/dallas/business-reviews/computer-software-publishers-and-developers/realpage-in-carrollton-tx-8001893\ This was my experience: I signed a contract when I moved in Santa Clara then I found out my insurance would have cost less than half. I moved out of that apartment in December 2012 and I cancelled the policy. They kept charging me and finally I was able to stop them. It's about one year that I call every month, wait 45 minutes and then the representative assures me I'd get a check in 10 business days. Last time i spent 1.20 minutes on the phone and they claimed their information system would not let them refund me from 5/12/2012 (they can only from 1/1/2014). That is very convenient! So I've been patient enough and I spent hours over the phone. I decided to file a complain to Better Business Bureau - they are not rated (that tells you a lot how serous erentalplan.com is not) and they have several investigations in progress. Read this taken from bbb.org On 06/18/2015 the accreditation was suspended due to failure to eliminate the underlying cause of complaints on file with the BBB. - See more at: http://www.bbb.org/dallas/business-reviews/computer-software-publishers-and-developers/realpage-in-carrollton-tx-8001893#sthash.yaT4CQqn.dpuf read more

Of course they make enrollment easy...but cancellation is HARD! You may pay hundreds of extra dollars for years in the future. I was charged two years after signing up and moving out. When you sign up, you must auto renew. They don't even require you to authorize a renewal, so if life happens or moving distracts you, you'll be paying for at least another year. I finally cancelled mine by cancelling my credit card and getting a new number. read more

Fraud. They will set up auto charge with your acknowledgement and charge you even if you've already moved out.

This is a scam bogus company and needs to be reported. You will never be able to get in touch with anyone via phone or email. I have been trying to cancel my policy for weeks with no response and waiting on hold for hours. Look at all the reviews and trust. If your apartment recommends this company then they are both in it to rip you off. DO NOT TRUST THIS COMPANY!! read more

I have been trying to cancel this insurance. They make it so difficult that I'm certain many give up. I've called, I've emailed, I've called again - and each time, there is a different process and a new twist. SCAM. RUN. read more

They have been awesome. Very cheap and I did get money to help pay for damages when i moved out! All of these people writing bad reviews are nothing but complainers! read more

eRenterPlan has continued to charge my credit card even though I moved Feb. 3 and they've just deducted my April payment. I've emailed them several times, told them I moved and no longer needed their insurance. I'm now in the process with my bank of disputing the charges for the months they've charged for a place I no longer live. Started trying to call them over the weekend, but they were down for maintenance through Monday. Tuesday, called, can't take calls because they are in a "brief meeting". Have been trying all day, held on through their annoying, "thank you for holding, a rep. will be with you shortly", message. After calling 5 times got answered after 3PM, in the "hang on" que for 45 minutes, Rep answered I explained the problem, Rep said "just a moment", and 30 minutes later, still holding, POOF, he's gone, HUNG UP!!!. Meantime, I'd instigated another call from my cell, and I'm into this call 40 minutes, hang on, so far. A VERY BAD way to do business and would give zero stars if I could've. I've spent days trying to simply, cancel my policy. Hate to think how they'd handle a claim!! Buyer Beware. read more

Terrible company .. I have tried many times to log in but their website does not work!! I have tried using my email, policy number without any benefit.. I called them but no responses .. Don't choose this company !!! I just want to make payment which is good for them !! I wonder if something bad happen would they help me with that ??? I decided to find another company .. read more

Avoid using this company at all. You will never be able to cancel your plan even after you have moved. My next stop is the state board of insurance. They are using COVID as an excuse to not take calls to cancel, but to purchase new insurance plans, they answer on the second ring. Funny how my company is completely capable of taking calls. read more

I cancelled my plan in March, and I'm still getting charged for it. I received zero emails about this until now. I remember being told about "system problems" when I called them in March, and I'm seeing that it's a trend among callers. Scam? Starting to sound like it. Very disappointed in my previous apartment complex (Griffis North Metro) for pushing this company. read more

They are so rude. It is kind of a skam campany.

Wish I could only give one star! They will continually lie and say whatever they have to to get your money. We ended up having to close the bank account they were pulling from in order to stop them from taking our money after we told them to stop service. We switched to geico and got a much better rate!! read more

I need to update my payment information but the website makes it so difficult to do so. If you try to make a payment by card, it's requiring a 4 digit year but my card only has a 2 digit number for the year so it's always declined. Tried calling MULTIPLE times but I've sat on hold for soooooooo long that I just give up. Let my policy lapse because it's more work to try and keep it! read more

I've been trying to cancel my policy for 1 week and I can't get any answers. I sent two emails asking for the cancellation and no one answers me. The phones available are horrible, there is no one to answer you. Now in the morning, I received an email saying that another monthly fee was charged to my account. To collect they are excellent, but for customer service they suck! I DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! read more

Continued charging their monthly fee for almost 6 months after moving out and requesting to cancel countless times. Terrible company.

Requested cancellation in May 2017. They continue to bill me every quarter for a place I no longer live in.

If I could give zero stars I would. Horrible customer service! Held for over an hour twice to be disconnected both times! But hey, they have zero problems deducting the premium from my account! Thank God I got it canceled and will never ever use them or need to again. read more