I had purchased 3 POS systems and ever since the beginning, it's been a mess. I needed the units in a hurry and expressed this to them, so I provided my FedEx account number (on Monday) for them to ship with, next day shipping. I was not notified that they were unable to use my account for some reason until I had called to see if they shipped. I had then provided them labels, but the units did not ship out until Thursday. After paying $139 each for shipping, I received them on a Friday, I needed them on Tuesday.
When I received them, one of the units was DOA and another was missing the credit card swiper and had a fan that sounded like a helicopter was going to take off inside. Mind you, I did pay $139 to ship a DOA unit and then had to pay to ship the item back. I was told by Gabrielle that they usually don't take returns, but since I made a convincing case, they would this once.
After a week of troubleshooting a bad motherboard, I was returned a good unit, but it was not what I had purchased. I was given an inferior 700mhz processor when I had purchased a 1.2ghz model. When I called and spoke to a technician (Chris), I was told that it was impossible because they didn't have any that slow. I guess I was seeing things and had no clue what I was doing.
In trying to resolve these issues, I had called 8/17, 8/18, 8/30, 9/1, and 9/8 with finally no answer to my calls. Every other time I called I was told that they would get back to me ASAP, but I would receive no return calls. I am now stuck with purchasing additional parts and finding another POS system to replace the inferior unit for a client who wanted specific requirements for these units.
This "business" has a F rating with the BBB for a reason. In short, if you value your time and money, shop elsewhere as any endeavor with this company will surely be a waste of both. After calling the last time, Debra gets on the phone and tells me to never call again. Great customer service. read more