After 25 years in the air conditioning and heating business, we retired recently and still had all the paperwork stored from day one of opening our business. We wanted to take care of our former customers by destroying all their paperwork, as well as our own company's sensitive information and invoices, etc. We called around and obtained pricing from several companies. The BEST quote was from Smarter Shredding. Then we received from them the best customer service a company could offer! Carolyn, one of the owners of Smarter Shredding, made the appointment and thoroughly explained how their process works. When the driver came out with the truck (even arriving early!), he then offered incredible customer service as well, and reassuringly explained how the truck works in shredding and mixing everyone's shredding together to make it impossible for reassembly. We had double the boxes, literally, we thought we had, and he still finished in 30 minutes. There were NO complaints from the driver as to the increased quantity. He set to work immediately with a good attitude! A certificate of destruction was issued at the end. The price was so reasonable (even with double the boxes it was less than the next closest bid to them for half the quantity) and the on-site shredding was very convenient. This company is one I will recommend over and over to whomever I possibly can. Thanks, Carolyn, and staff!! read more