I highly recommend their IOP program. I completed the in-person program at this location, and the…read moreentire team was incredibly supportive, compassionate, and caring throughout my journey. The facility is beautiful, welcoming, and well-maintained. They also provided support during my leave of absence from work, which made a difficult time much more manageable. I'm truly grateful for everything they did to help me and cannot thank them enough.

Making an appointment, everyone was very responsive and friendly. After the intake appointment via…read morevideo, I was told I would receive a schedule and referrals if the schedule didn't work. I was not sent or emailed anything. I've left messages for Emiliano and sent emails to him...Zero response! Very sad when you are seeking treatment services and are totally ignored. Unprofessional.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future

I feel so lucky we found on our path Progressive Steps. My son does Ot, social, speech and…read moredevelopmental therapy with them and ALL the therapists are AMAZING! Sheryl, the coordinator, is always available to help us with anything we need. I see my son doing every day better and better and with them I'm learning too how to talk to him in a way that he can better understand. He is happier then ever! If you are looking for good therapists to help your kid you want to have them!

From the moment we connected with Promise ABA, we felt truly welcomed and supported. The staff was…read morewarm, professional, and incredibly knowledgeable. They didn't just focus on our child--they took the time to get to know our whole family, helping us feel seen, heard, and included in every step of the process. They provided us with valuable information and resources that have made a real difference in our daily lives. Their team took the time to explain everything clearly and made sure we understood how to best support our child at home. The therapists are patient, caring, and dedicated, and it's clear they truly care about the progress and well-being of every child they work with. Promise ABA has been amazing to work with. Their welcoming environment and commitment to personalized care have made a huge impact on our family. We are so grateful to be part of the Promise ABA family and would highly recommend them to anyone looking for compassionate, effective support.

You know that feeling when reinforcements finally arrive when everything was going bad to worse,…read morelike how in the movie Endgame, the Avengers finally all arrive in different portals to fight Thanos. Well that's the type of impact Maria had on our family. Things were just going downhill for us, we were so new to concepts and acronyms like PT/OT/IEP/ABA, Regional Center rules and lingos, diagnosis, provisional, insurance, deductibles, etc. Our son needed help, we needed guidance and support and we literally had nothing and no one that could help. Then we found Maria. She listened to the entire story of what my son was going through, and Maria was sincerely and attentively listening. Not halfheartedly, but genuinely listening and asking questions with me for couple days, even before I decided to hire her! She was so attentive to my concerns that it felt like I was talking to my best friend, or my sister about our concerns. Maria is very much passionate about being an ABA therapists and truly wants to help those that need ABA services. I can see the genuine dedication in her work, in her words and in her positive vision of the goals our son will meet. She is such an amazing person and anyone who is need of help will be lucky to have her. Maria is truly a gifted, compassionate and brilliant human being. I will always be so grateful to her.

If you're looking for ABA this is your place. Maria has been working with My daughter who is…read moreautistic for 3 years now. We are endlessly grateful for the impact shes had on our child's life. Her patience, compassion, and dedication have helped her grow in emotional strength and better behavior. She uses unique skills to help your child through play and exciting activities ! I appreciate the therapy being done at home and also the one on one parent training . The progress my daughter has made while working with maria has been life-changing for our entire family. Forever grateful

I have been using this place for a while and every time we have an online conference Dr. Jahan is…read morealways late by 15-25 minutes every time. They cancel appointments right after they make them, they do not have their times straight and constantly miss appointments. Amanda is great at the front desk and does the best she can but Dr. Jahan is pushing her down. I would only recommend this place if you do not go to Dr. Jahan PLEASE pick someone else she is not worth your time. Forgot to mention they charged me about a 200 fee for "missing" an appointment but Dr. Jahan had missed it not me. 10/10 would not recommend!!

I definitely can't recommend this place. Their customer service and front desk is a nightmare. We…read morewaited almost four weeks for an appointment and the day before our appointment they still have not done insurance verification. I have called every three days to find out if they have done the verification yet and they haven't. They keep telling me that they will verify within a day or two and that is absolutely not true. If you or your loved one is in a crisis, don't count on this place.

I am incredibly grateful for the support and guidance I received from Valencia Relationship…read moreInstitute. They created a safe environment where my partner and I could communicate openly, better understand one another, and work through challenges in a productive way. I especially appreciated their understanding of the unique demands that come with first responder life. My therapist recognizes the pressures and challenges that affect us and approaches everything with compassion. She always remains objective and fair. She listens to both perspectives without judgment and helps us look at situations from a different point of view. Her guidance has given me and my family valuable tools to better navigate "life". I highly recommend Valencia Relationship Institute to anyone looking for professional, compassionate, and objective support. Their work has made a meaningful difference for my family and me, and I truly appreciate the positive impact they have had on our lives.

I have seen received care from various therapists over ten years at Valencia Relationship Institute…read moreand they've all been exceptional. My most recent therapist Gina Collins encouraged me to try EMDR therapy the last 2 years and this form of care completely transformed my therapy experience and alleviated some deeply rooted trauma, some of which I wasn't aware I was harboring. I'm so grateful for all of the staff and their support with scheduling, rescheduling and matching me with my care team. I cannot not recommend the therapist at Valencia Relationship Institute enough, they are qualified, professional, encouraging and accessible with in person and telehealth.

I Have Come Here Many Times, I Request to see a Dr, they tell me your Dr.Doesn't come in , we have…read moreA Nurse to see you! Many times I wanted to see a Dr. Nothing but Nurses and some are not Very nice . I had a Telephone appointment Scheduled one Day last week & They Never Called! Many times I wanted to Talk with a Dr. in regard to my Medicine I Take , But I can't Because my Dr. Is never there.? Not Very Happy @ All! Also The Staff there needs to be Much Better , Not very Good to be quite Honest!

Very friendly staff, very nice clean facility. The doctors and nurse practitioners actually listen…read moreand try to help you find the best possible solution for your health needs. I was very disappointed with my last physicians office as I felt like nothing was helping and no one was listening. Immediately I felt comfortable and scv medical group and Dr PARVINCHIHA

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.