I get alot of people have negative reviews but honestly in comparison with out large HOA companies, Equus is fantastic, they are responsive and if you need anything you can actual reach a human being. the prior Huge HOA company was misleading and kept charging frivolous fees. Reno People are fantastic. read more

Representative that hypothetically supports our Board is rude, condescending and mean to property owners. Additionally the representative is not educated on city codes, the law nor ethics involving racism. I do not recommend this company unless or until they get new staff and teach them some manners and the state and city codes and property laws. Their attorney and office advised and approved a code for flag poles that are only approved up to 89MPH winds in an area the gets High winds that surpass this annually. Not the best choice if you care about your property and your neighbors. read more

I have lived in several places with different property management cos. Equus is hands down the worst. Non responsive to requests and the staff are clueless about customer service. unfriendly, impwesonal and cold. They manage our HOA. read more

I have had the unfortunate experience of having Equus Management as the provider for my HOA for many years. They are responsible for the maintenance of all of the sprinkler systems for all of our yards, front and back. I have brought to their attention many times over the years that my backyard is extremely overwatered and is super muddy. I was initially told since I'm not responsible for paying for that water not to worry about it. This was frustrating but I let it go for a while. Now, with dogs in the house, the mud in the backyard is a huge problem. There's been multiple complaints and nothing being done. Finally this year I really complained and sent pictures. They had the landscapers come out to fix the sprinklers and I was so happy. They said they were also going to trim the front shrubs that were impeding the front door a bit. I said that would be fine. When I went back out when they were done, they had taken down all of the bushes, including the rose bushes, down to the stumps. There was no change to the overwatering of the sprinklers and the backyard is just as muddy. I now have not one issue but two. Vanessa at Equus Management refused to return my calls or emails for over a week. Vanessa says she has no explanation why this was done. Vanessa says it's not an emergency even though I may be selling my house within a month, saying "it will grow back", and they are having "other landscaping issues that are costing a lot of money". read more

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Do NOT hire Equus management company. They do not respond to HOA requests and concerns. They ignore emails, ignore phone calls- all they want is your money- they could care less if there are people that rely on their services. Your property values WILL go down. Matt is our supposed contact and he could give two hoots about anything but being paid easy money. AVOID!!! read more

Terrible property managment company. Full of liars and will not give deposit back. Just string you along with lies and more lies. Maria Burgio is a big thumbs down on the human meter. read more

Unresponsive, not helpful, petty--all the negative stereotypes of an HOA. Their communication is also often nebulous, so even if you're trying to work with them (only via written letter.....), you could be getting nowhere. I truly hope my neighborhood leaves this self-serving company that does the minimum to receive a paycheck. read more

This company interviews great, BUT when it comes to producing the service they are one of the worst if not the worst. Matt, one of the owners, assigned Lara to our HOA and she is good at promoting herself and coming up with all kinds of excuses for why she can't do something. She is also very arrogant. Our board complained about her to her boss (Matt) but he did nothing to help. Neither one of them return emails nor helps in any way. If I was looking for a management company I would look elsewhere. Researcher beware, you have been warned. There is no value for your money with this company. read more

Equus has been a disaster of a management company at Sierra Canyon! Tammy is the general manager and I have found her to be unprofessional, rude, overbearing, and ineffective. She makes decisions not based on the needs of the community but to benefit herself. Tammy's management style is defensive and rude! She has a horrible history of communicating with residents..... Equus and Tammy, I'm afraid are compromising the equity in our homes. read more

They have 2 locations and one star is too high. communication style is harsh. Resolving issues is a joke. Better options in town.

This is our HOA management. We have filed multiple complaints about our neighbors being disruptive and disrespectful even after quiet hours. We have filed well around 10 complaints with them and still have not seen change. When we asked if there is anything they are doing about it, they tell us they can't give us that information which is total horse shit. Our neighbors are so loud they rattle our fuckin walls and even our pictures shake. We can't have peace in our own home, we can't go to bed at a decent time to get up early for work, we have tried speaking to our neighbors personally about how it is effecting us and how loud it really is but they show zero respect and continue doing this. Our neighbors hills have eyes lookin kid also decided to piss on our house, and when we sent proof of that little shit doing so, she wants to say it can be considered pornography... Since when is a boy in his swim shorts porn? You can't even see any private parts, only the stream showing proof that he is doing this. If they consider this porn, I'm worried what they look at in their free time. What I'm getting at, every time we try sending proof of these meth head neighbors, we are told not to. So, does that mean anyone can just make fake complaints then? We have also had to nag Holly numerous times to even get our damn roof looked at. I have contacted State of Nevada Business & Industry to investigate this bullshit circus that they love to charge over 200 dollars for. read more

If you should have the unfortunate situation of Rick Gardner contacting you to 'court' you to leave your current management company and join Equus Management, hang up, return his letters, and close the door on him!!! Mr. Gardner couldn't keep his promise if his life depended on it. As a board member for an association in Reno, we were promised a very specific community manager, no storage fees, no payroll fees,etc. He kept his promise on the fees, etc. for one year and when it came time to renew our contract, these items were in the contract. When we questioned our community manager she said, "don't worry about them, Rick is waiving them". We signed the contract and guess what? Mr. Gardner decided that he had to charge these fees now to keep his business running. As far as the community manager we were promised, again, another lie. The first CM at least knew what she was talking about but could not write a letter without gross typos, misquoted R&Rs and CC&Rs or just quoting parking R&Rs for pool violation letters and this happened all the time, not just once in a while. In addition, numerous homeowners have received violation notices that don't even pertain to their units. The second CM we were given, Amy, is just as bad at the letter writing but on top of it, she has no idea what the heck she is doing as a CM. She is rude to board members and homeowners, incompetent, and has no business being a CM. She has to "check" on everything and never gets back with you! As a board member, I have asked for information over and over again, I can only imagine what the homeowners have to go through to get information. Jolene and Jeff, who handle the accounting end, don't know a GL from a P&L. Bills get paid twice, get paid late (with our association having to pay the late fees), AR reports are never accurate and no one can seem to print out the same report each month. Hopefully, our board will vote to change management companies at the end of the year. NOTE: I hate that I have to give even one star! read more

Stay away from this company if you are looking to buy a home in a HOA managed by Eqquus. The owner in my opinion is very unprofessional. Wish I had known this before I purchased my home. read more

Hello! I just wanted to say THANK YOU to the Community Managers at Equus Management ! It is such a pleasure working with all of you! The Community Managers are professional, and always so helpful and they really seem to care about the Associations that they manage! They make my job so much easier! Way to go Equus! read more

I have had multiple dealings with this company and I will say that some of the people there are okay, but some of them should not be anywhere near the public. The owner is especially rude and downright insulting. He treats you like you are beneath him and not worthy of his time. In fact, he will probably say as much right to you. He is one of the most unprofessional people I have ever had the pleasure of encountering in my life and I only had a question so I would absolutely hate to see how he treats his actual employees. Perhaps the reason I have encountered so many angry people at this company is because he probably makes their lives miserable. I used to hate dealing with them because I knew most of the people I have talked to there had extreme amounts of attitude, but now, after talking to Rick, I just feel sorry for them all. read more

If you want to be lied to, have your association members ridiculed at meetings, discover the CM is incompetent, and find out TOO LATE your debt with this 'so called management company' was changed to satisfy The Boss, Rick Gardner, then hire them. I can't believe the Board was smooth-talked by Mr. Gardner into hiring Equus, but I will give him points for fooling at least 3 Board members. If you DO hire Equus, just know, and don't blame anyone but yourself for hiring the worst Management Company in all of the Reno-Sparks area. Here is the small list of complaints -- 1. bills late. 2. bills incorrect. 3. bills never sent. 4. bills incorrect over several months. 5. [ Equus ] deny everything and see if we can get away with it. 6. failure to comply with NRS laws. 7. failure to notify insurance company audits causing late fees and penalties for HOA. 8. ridicule audience members at meetings. 9. failure to charge less than $60 quoted price after promise made and recorded in minutes at meetings. 10. worked billed for but was never done. this is called LYING. 11. failure to use industry standards for book-keeping. 12. failure to meet minimum expectations for ALL association members. 13. failure to comply with state regulations causing HOA to compromise on security. The list is fara far far far longer, but I will end with this. Please tell other HOA's this company needs to be put out of business fast, and Mr. Gardner needs to go back to the school of Laws and Ethics before EVER accepting money for services rendered. Maybe he should flip pancakes. We are now in recovery, but it will take a year or more to fix the problems this one company created in less time than it takes to close on a house sale. I wish I could say more, but I don't swear. read more

When I purchased my home I signed agreement with Dandrea Comm.Equas Management for Electronic Withdrawals. I now will cancel this agreement due to poor bookeeping or worse, that is going on with Equas. I maintain a substantial amount in my checking account, however it is not to be used as I will explain. Bank statement for period covered 4/24/2013/ 5/25/2013, three (3) withdrawls were made. Total of $96.00. First on 5/3/13, second, 5/17/13, third, 5/1713. On 5/20/13 two(2) separate reversals were made to account. My concern is length of time from withdrawal to reversals? This could have caused serious overdrafts, and why was account debited TWICE on same day? I feel my account was abused and plan to find out for sure. read more

Buffy is great. I called her about some concerns and she took care of them. They are new to us, and they replaced all of our handles for hoses outside. read more

As a D'Andrea owner I was also debited three times in the Month of May 2013, once on the 3rd and twice on Friday the 17th. I received my refund on Monday the 20th and was contacted by the bank who made the error. Mutual of Omaha assures me their mistake will never happen again, And I was surprised at how fast the management company responded to the problem. Thank you for all your help! read more